Part of Agored Cymru Accredited Unit EE33CY048.

Conflict occurs most often in situations where differences are judged rather than welcomed.  

This course explores how our individual reactions to difference can lead to conflict situations developing and considers how organisations can create a culture where differences are managed well, so that learning can take place. If you’re feeling unsure about how to handle conflict situations this course is for you! There will be a safe space to explore personal reactions to conflict and to build confidence in managing conflict situations well.

Course objectives:

  • Recognise why and when conflict occurs
  • Explore the dangers and opportunities in conflict situations and identify the impact of our personal responses to conflict
  • Understand the importance of effective communication skills and techniques for behaving assertively
  • Develop strategies for successful conflict resolution in groups and organisations

Course Fees:

  • SCVS Members - Full Day Course - £20
  • SCVS Supporters / Individuals - Full Day Course - £150

To ensure that the payment of fees is not a barrier to attending courses, we provide some places at minimal cost to individuals receiving benefit. Please contact the Training Team if you would like to apply for a bursary.

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