Fundraising Regulator logoOn 7th July 2016, responsibility for dealing with complaints about fundraising and for the Code of Fundraising Practice transferred from the Fundraising Standards Board and the Institute of Fundraising to a new standards body, the Fundraising Regulator.

Working closely with the Charity Commission and the Information Commissioner, the Regulator is responsible for regulating all forms of fundraising in England and Wales and fundraising in Scotland carried out by charities based in England and Wales to help build a robust, sustainable and responsible voluntary sector in Wales and the rest of the UK.

The key areas that the Fundraising Regulator has responsibility for are:

  • Setting and promoting the standards for fundraising practice (‘the Code’ and associated rulebooks) in consultation with the public, fundraising stakeholders and legislators (previously the responsibility of the IoF /PFRA)
  • Investigating and adjudicating complaints from the public about fundraising practice, where these cannot be resolved by the charities themselves (previously the responsibility of the FRSB)
  • Operating a Fundraising Preference Service (FPS) to enable individuals to manage their contact with charities (this service is scheduled to be launched in summer 2017) and supporting charities to be compliant with data protection and consents legislation
  • Where poor fundraising practice is judged to have taken place, recommending proportionate remedial action

The Fundraising Regulator is funded by a voluntary levy on charities which spend more than £100,000 on the cost of generating funds. All charities which have been identified as eligible to have been contacted directly to request payment, however, any charity that believes it may be eligible but has not yet received a communication should contact the Regulator as soon as possible.

Further information on the levy can be found on the Fundraising Regulator’s website by clicking here

Charities in England and Wales below the £100,000 threshold who would like to demonstrate their commitment to ethical and responsible fundraising can voluntarily register with the Fundraising Regulator for a registration fee of £50 per annum.

Further details on how organisations can register and access the registration badge to use on fundraising materials can be found by clicking here

If you have any questions or would like to know more, please contact the Regulator by email: or call the Fundraising Regulator general enquiries line: 0300 999 3407.