Citizens Advice SNPT LogoCitizens Advice Swansea Neath Port Talbot are seeking to appoint enthusiastic and motivated individuals to join their Advice Team.

  • Hours:  Part time/full time hours available (for specialist roles they expect a minimum of three days per week)
  • Salary:  SCP 10, £20,751 pro rata, per annum for trainee, increasing to SCP 12, £21,589 upon satisfactory completion of their adviser training programme. Specialists fully trained, SCP 19,  £24, 997 if this has not been completed. These rates are subject to a pending NJC uplift of 2.75%
  • Contract: 6 months initially, extended thereafter depending on funding arrangements
  • Location: Swansea office and outreach locations throughout Neath Port Talbot or Swansea or homeworking depending on current pandemic situation

    Job details:

    You will be required to advise clients face to face, by telephone or video link, should this be required. If home working is required you will be provided with the necessary equipment to carry out your role.

    You will be able to demonstrate excellent people and communication skills, with an ability to gather and interpret information to help clients navigate their difficulties. Ideally, you will also have experience of advice work at generalist or specialist levels, including working with Debt and Benefits. If not trainees will be considered.

    They work with a diverse range of clients requiring the ability to work under pressure whilst dealing confidently and sensitively with their client group and their partners. Suitable candidates will have a commitment to the aims and principles of the service.


    • A positive working environment in a culture that is inventive, responsible and generous
    • Pension scheme
    • Learning and development opportunities

    Citizens Advice values diversity, promotes equality and challenges discrimination. They encourage and welcome applications from people of all backgrounds.

    To apply, click 'paid roles' to view the full information.

    Please ensure you read application guidance and ensure that you demonstrate how you meet the person specification. Please note they do not accept CVs and do not routinely provide outcomes to candidates not shortlisted for interview.

    Closing date for Applications by: 5pm Friday 25th September.

    Shortlisting: Monday 28th September.

    Interviews to take place from Tuesday 29th September by video link (Zoom or Google Meet).

    If you have any queries, please email: [email protected]