This course explores effective conflict management, important things to remember as a volunteer (boundaries, confidentiality, ground rules, equality, support and supervision) and personal safety.

Cost: £10 to members of SCVS.

  • Identify how to anticipate and avoid difficult situations
  • Describe how to calm a disagreement
  • Supervision and Support for Volunteers
  • Outline the importance of confidentiality and its boundaries
  • Describe boundaries and ground rules in relation to volunteering
  • Recognizes and outline the importance of personal safety while volunteering

27th January, 9.30am - 12.30pm.

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