Wellbeing Service Directory for Swansea – Local and National Services

This directory lists Swansea based & national support organisations and services that may be useful to you at this time.

This list is by no means exhaustive and is intended to help you make an informed decision in relation to your own circumstances.

If you’re a young person, parent or professional supporting young people and looking for wellbeing support in Swansea or Neath Port Talbot, please click here for the tidyMinds website - here to help you understand the way you’re feeling, and find the right advice and support.

For more information on support available for individuals in Swansea, including direct support and signposting, click here

Directory last updated 06/03/2024

If you would like to add or amend an entry please contact the SCVS Mental Health Development Service:

Beth Preston, Mental Health Information Officer [email protected] or

Helen Foster, Mental Health Development Officer - [email protected]

Index

(click below to jump to the relevant section)

Benefits & Financial Difficulties Bereavement

Education, Employment & Training

Housing, Tenancy & Homelessness

Learning & Physical Disabilities

Substance Misuse & Addictions

Free legal advice and support for: neurodiverse people, their carers and families, and professionals in the social care and third sectors.
Free training sessions for the social care and third sectors on: mental capacity, financial safeguarding and the Court of Protection.
Financial safeguarding support: Court of Protection Deputyship or Lasting Power of Attorney

Qualia Law CIC is a certified member of AdviceUK and advice is impartial, independent, and provided by specialist Solicitors. Qualia Law CIC is the only non-profit in the UK to provide Court of Protection Deputyship by qualified Solicitors.

Tel: 0333 305 3057

Email: [email protected]

Website (includes referral and advice request forms): www.Qualia-Law.org

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BereavementBereavement Advice Centre

Supports and advises people on what they need to do after a death.

Helpline: 0800 634 9494 Web: https://www.bereavementadvice.org/

Child Bereavement UK

Support families and educates professionals when a baby or child dies or is dying or when a child is facing bereavement.

Helpline: 0800 02 888 40 Web: https://www.childbereavementuk.org/

Cruse Bereavement

Grief is a natural process, but we know it can be devastating. Our specialist bereavement experts have experience in all types of loss and can offer support however and whenever the death occurred

Wales Referral Line – 0300 1111 003

Wales Referral Email – [email protected]

Web: https://www.cruse.org.uk/

Gov.UK

Step by step practical advice on what to do when someone dies: https://www.gov.uk/when-someone-dies

Grief Encounter

Supporting bereaved children and young people

Tel: 0808 802 0111 Web: https://www.griefencounter.org.uk/

Web Chat: www.griefencounter.org.uk Email: [email protected]

Keyhope Centre

At the Keyhope Centre we offer the following free services in a friendly and caring environment:

Free pregnancy testing by arrangement
Information
Time to talk over you situation with a trained counsellor
Positive emotional support (through pregnancy) provided through our trained volunteers
Free baby clothes and equipment when needed
Pre-abortion counselling
Post-abortion counselling and support
Support following miscarriage or stillbirth

You may have a partner, a family member or a friend who is pregnant who needs help or advice. We welcome enquiries from men as well as women because we recognise that men can also be deeply affected by these issues.

The centre is normally open to callers at the following times:

Monday 10.00am - 4.00pm
Thursday 5.30pm - 7.30pm

Keyhope Centre, 31 Market Street, Morriston, Swansea SA6 8DA

Tel: 01792 773800 Email: [email protected]

Web: Keyhope Centre: support for abortion, miscarriage & stillbirth

Miscarriage Association

If you’ve been affected by miscarriage, molar pregnancy or ectopic pregnancy, we hope this website will provide the information that you’re looking for.

Tel: 01924 200799 Mon-Fri 9am-4pm Web: https://www.miscarriageassociation.org.uk/

Email: [email protected]

The Compassionate Friends

Supporting bereaved parents and their families.

Tel: 0345 123 2304 Web: https://www.tcf.org.uk/ Email: [email protected]

2wish

Support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. They provide immediate support, memory boxes, counselling and therapeutic services, group and peer support.

Web: https://www.2wish.org.uk/ Email: [email protected]

SOBS (Survivors of Bereavement by Suicide)

Providing dedicated support to adults who have been bereaved by suicide.

National Helpline - 0300 111 5065 9am-9pm Monday to Sunday

Web: https://uksobs.org/ Email: [email protected]

WAY (Widowed and Young)

A self-help group that offers emotional and practical support to young widowed men and women as they adjust to life after the death of their partner.

Web: https://www.widowedandyoung.org.uk/

Winston's Wish

Supporting children and young people to cope with their grief

National Freephone Helpline*: 08088 020 021 (open 9am – 5pm, Monday – Friday) *In order to protect our staff, our Helpline is currently operating a remote service. Please leave a message on our voicemail with your first name and a contact number (with area code) and a Helpline Practitioner will call you back from a withheld number as soon as possible.

Email support: [email protected] Crisis Messenger: Text WW to 85258 (available 24/7)

Online chat: click here (available 12-4pm, Wednesdays and Fridays)

Web: https://www.winstonswish.org/coronavirus

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Black & Minority Ethnic

African Community Centre

Welcomes all people, especially Africans born in Africa or in the diaspora (e.g. African Caribbean, British African etc.) who are currently resident in Wales. They aim to provide support to enable individuals to better settle into the local community.

Now offering a volunteer counselling service for BAME, asylum seeker and refugee children and young people. All volunteers are members of BACP. For a referral form, telephone or email:

Tel: 07825287334 Email: [email protected]

Web: https://africancommunitycentre.org.uk/

BAME Helpline

The helpline is for anyone over the age of 18 living in Wales, particularly if you identify as Black, Asian or Minority Ethnic, or if you would like to speak to someone in a language other than English or Welsh.

BAME Helpline Wales is a national multi-lingual telephone helpline delivered by a partnership between EYST, Women Connect First, ProMo Cymru, Henna Foundation and other BAME Stakeholders to provide information, referral and signposting for BAME people to specialist advice, mainstream and community organisations. Funded by Welsh Government via the Voluntary Sector Emergency Fund, the helpline is initially a 6 month pilot project, and aims to respond to the disproportionate impact of the Coronavirus Pandemic on BAME communities.

We are open 10:30am to 2:30pm, Monday to Friday.

Tel: 0300 222 5720 Text: 07537 432416 Web: https://bame.wales/

BAME Mental Health Support

BMHS is a not-for-profit organisation focused on education and advocacy to inspire a mentally healthy BAME community by providing support appropriate to their mental health and wellbeing.

230 High Street, Swansea, SA1 1NY

Tel: 0800 144 8824 Email: [email protected]

Web: https://www.bamementalhealth.org/

BAME Outreach Programme

The programme supports B.A.M.E communities tackle the wider range of access to healthcare issues and improving how services can be provided more effectively for these communities.

The programme is led by Swansea University Health Board in partnership with both Swansea, and Neath Port Talbot, Council for Voluntary Service (SCVS and NPTCVS).

Working with partners and other stakeholders, the team are engaging with BAME individuals, groups and organisations with the aim of ensuring equitable access to health and wellbeing advice and services.

To find out more, please contact:

Shaz Abedean - [email protected] / 07584140826

Hannah Sabatia - [email protected] / 07538105650

Shadan Roghani - [email protected] / 07542275368

Black Association of Women Step Out (BAWSO)

Service to Black and Minority Ethnic women and children, made homeless through a threat of domestic violence or fleeing domestic violence in Wales.

Tel: 01792 642003 Monday to Friday 9am to 16.45 pm 24 hour helpline: 0800 7318147

Web: [email protected]

Centre for African Entrepreneurship (The CAE)

Created in 2015, The CAE initially aimed to fill a gap in provision for people from African background. Since then, The CAE has expanded its mission and vision to also meet the needs of all BAME communities in Wales. We are a community centre that aims to inspire, support and promote disadvantaged BAME communities.

Our work tackles poverty, inequality, and the issues and challenges faced by BAME people in Swansea and Wales. We have experience delivering a range of successful projects locally, providing practical and easily accessible training for disadvantaged people from BAME background, addressing the specific day-to-day challenges that this group faces. We provide cultural resources and opportunity structures that facilitate access to business opportunities for disadvantaged people.

Tel: 07773 560 2481 or 077789 735 5530 Email: [email protected].

Web: https://www.caentr.org/home Address: 222b High Street, Swansea, SA1 1NW

Chinese Autism Support @ CIWA

Chinese Autism Support has been working closely with the Chinese In Wales Association (CIWA), focusing on autistic children and their siblings and carers. They run projects to highlight on how autism is still greatly stigmatised among the Chinese community and resulting in families to “hide away”. They also work closely with professionals to support their Chinese clients. Currently they are operating both a self-referral and professional referral system.

Tel: 01792 469919 Web: https://chineseinwales.org.uk/autismchinese/

Facebook: https://www.facebook.com/autismchinese/ Email: [email protected]

Chinese in Wales Association

Providing advocacy, advice, information, hate crime, interpretation/translation and signposting service.

Tel: 01792 469919 Web: https://chineseinwales.org.uk/

Facebook: www.facebook.com/ChineseInWales/ Email: [email protected]

Diverse Cymru

Diverse Cymru is a Welsh charity committed to supporting people faced with inequality and discrimination because of: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We empower people through:

Advice and Advocacy
Black and Minority Ethnic (BME) Mental Health
Direct payments

Web: Home Diverse Cymru - Diverse Cymru Email: [email protected] Tel: 029 2036 8888

Ethnic Youth Support Team (EYST)

Aiming to fill a gap in provision for young BME people aged 11-25 by providing a targeted, culturally sensitive and holistic support service to meet their needs. Since then, EYST has expanded its mission and vision to also meet the needs of BME young people, families and individuals including refugees and asylum-seekers living in Wales.

Tel : 0808 8010720

Email: [email protected]

Web: www.eyst.org.uk

Swansea Carers Centre - BAME Project

The BAME project at Swansea Carers Centre will work together with local BAME organisations to identify BAME carers and encourage them to feed into developing our new carer support service.

The project will:
· hold Zoom (or face to face if safe to do so) monthly consultation sessions with carers from different community groups
· offer 1-1 carer well-being support and peer support group sessions
· aim to increase household income by providing welfare benefit information advice
· help complete forms and offer advice
· recruit BAME volunteers to support this project
· activities
· training opportunities in different languages

If you are you are a carer within the BAME community; you are a professional working in the BAME community or perhaps you know someone who could benefit from our help, then please contact:

Ema Begum - Email: [email protected] Tel: 07944843968

Web: https://www.swanseacarerscentre.org.uk/

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Asylum Seekers and Refugees

A Better Welcome to Swansea

The “A Better Welcome to Swansea” project helps to welcome refugees and asylum seekers and promote their well-being. The project is a partnership between Swansea City of Sanctuary and Swansea Council for Voluntary Service (SCVS), funded by the National Lottery.

Contact: Emma Jones, A Better Welcome to Swansea Development Officer

Tel: 07496 172896 Email: [email protected]

African Community Centre

Tel: 07825287334 Email: [email protected] or

[email protected]

Web: https://africancommunitycentre.org.uk/

Asylum Justice

Offering free legal advice and representation to asylum seekers, recognised refugees and other vulnerable migrants.

(We regret to inform you that we are closed to new referrals due to unexpected staff shortages. We are unsure when we will be able to accept any new referrals so ask you to not contact us for an update at this time.)

If you are an existing client – you can still write to us through our contact form or you can leave us a message on 029 2049 9421.

If you have already submitted a request form to our website – we will be in touch with you in due course. Please do not be concerned if you do not hear from us immediately. Please keep us updated if your situation changes e.g., if you find help elsewhere or if there is a new deadline in your case

Web: http://asylumjustice.org.uk/

Ethnic Youth Support Team (EYST) - Refugee & Asylum Advice Project

An appointment-based advice service offering half-hour advice slots from Monday to Friday 10am to 4pm from EYST’s Offices on St Helens Road. A full-time, Arabic speaking advice worker with lived experience of seeking asylum, supported by a team of volunteers.

Tel : 0808 8010720

Email: [email protected]

Web: www.eyst.org.uk

Friends and Neighbours (FAN)

FAN's mission is to promote religious and racial harmony by developing and strengthening good relations between individuals of all beliefs, races and cultures, thus fostering a spirit of kinship, mutual understanding and respect among the peoples of the world.
How do we put our mission into practice? Through weekly FAN Group Meetings, currently using Zoom.

If you want to find out more or to explore ways to bring the benefits of FAN to your community, please contact Philippa Wisdom, Development & Support Officer.

Email: [email protected] Tel: 07938978397 FB: www.facebook.com/thefancharity

Twitter: Twitter@thefancharity Web: www.thefancharity.org

Migrant Help Asylum Helpline

If you are an asylum seeker and live in Wales, you can contact the helpline number for support.

Tel: 0808 8010 503 Helpline available 24/7 Web: www.migranthelpuk.org

Swansea Asylum Seekers Support

We are a volunteer-led registered charity, run and managed by our members, who include asylum seekers, refugees and other local people. We give a warm welcome to people seeking sanctuary in Swansea through our twice-weekly drop-ins, and offer practical support, educational and recreational opportunities.

Tel: Please call 07853 717017 if you or someone you know is desperately in need of help

Web: https://sass.wales/

Virus information in multiple languages: https://sass.wales/2020/03/13/corona-virus-guidance-for-asylum-seeking-communities-in-the-uk/

Welsh Refugee Council

Support for newly granted refugees with Universal Credit applications, Housing, Child Benefit applications, Asylum support applications (call Migrant Help first)

Tel: Swansea – 07918 403 666 Web: https://wrc.wales/

(Unfortunately, this is not a freephone number, and we would suggest people firstly seek help from Migrant Help, Jobcentre Plus or another organisation offering a freephone number. We are trying to reduce costs to our service users which is why we will call them back if we can help)

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Carers

Carers Wales

Carers Wales provide information and support to carers.

They have launched a new emotional support service for unpaid carers to help combat isolation and the unrelenting toll of the pandemic.

The new Listening Support Service is via telephone, offering unpaid carers a chance to chat to someone who understands the challenges of caring. The trained callers will make a series of phone calls, providing emotional support and a listening ear, to support carers wherever they are in their caring journey. Also available in Welsh.

Carers can self-refer
Carers can receive a series of regular calls (weekly/fortnightly)
Carers can connect with someone who understands the challenges of caring

For more information click here - https://www.carersuk.org/wales/help-and-advice/listening-support-service

Web: https://www.carersuk.org/WALES Tel: 029 2081 1370 Email: [email protected]

Chinese Autism Support @ CIWA

Tel: 01792 469919 Web: https://chineseinwales.org.uk/autismchinese/

Facebook: https://www.facebook.com/autismchinese/ Email: [email protected]

Mobilise

The Carers Information Service & Outreach Team are here to support you through this difficult time. If you are struggling and would like a friendly chat or some practical help please ring us on 0300 0200 002. You can also book a time for one of the team to ring you back.

Our online service supports carers to connect. Join other carers online for supportive chats to share practical tips and tricks, and sometimes just to vent.

Web: https://www.mobiliseonline.co.uk/ Tel: 0300 0200 002

Swansea Carers Centre

Provide a range of support services and advice and guidance including benefit advice, counselling service, training, support for parent carers and those caring for someone with dementia, and volunteering opportunities to all carer’s in Swansea.

Offering new helpline services to offer carers further support during this period. The helplines will be available from Monday – Friday 9.30am – 4pm.

Tel: Carer Support Helpline: 01792 653344 / 07984 445465 Counselling Support Helpline: 01792 653344 / 07984 445484

Benefits Advice Line: 07984 445493 / 07984 445491 Caring for someone with dementia: 07746 133240 Hospital Outreach: 07984 445495

Also continuing to support and take referrals for Young Adult Carers aged 16 to 25.

Email: [email protected] Tel or text: 07305820449

Web: www.swanseacarerscentre.org.uk

YMCA

YMCA Swansea Young Carers Service supports young carers aged 8-18 to have a break from their caring role.

Email: Egija Cinovska: [email protected] or Anne-Marie Rogan: [email protected]

Web: https://www.ymcaswansea.org.uk/

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Children & Young People

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Community

FAN (Friends and Neighbours)

FAN groups in Swansea – links friends and neighbours in local communities. Holding ‘virtual’ meetings via Zoom, meet for an hour each week and take it in turns listening to each other’s stories and experiences. If you are learning English it can be a good way to improve skills.

Contact Phillipa Wisdom: Tel: 07938978397 Web: www.thefancharity.org Facebook: @THEFANCHARITY

Involve

Involve recruit, train and support volunteers to be in a befriending/ Independent visitor role on a one to one or in a group setting to meet the needs of individual children, young people, families, adults with various needs or older people. We have a variety of schemes that engage people in need in Swansea.

Involve Volunteering Project is a partnership between Swansea Council for Voluntary Service, Swansea Council's Social Services Department, SBUHB and Swansea City of Sanctuary.

All Volunteers have to satisfy our safeguarding requirements, by providing two references and undertaking a Disclosure and Barring Service check (DBS). Volunteers also need to attend a two-day or four-evening Induction training course.

For more information on the range of projects:

Email: [email protected] Web: Involve | Swansea CVS (scvs.org.uk)

Keep Wales Tidy

Are you looking to transform an unloved area into a beautiful garden where nature can thrive? Do you want to create a community hub or help people to grow their own fruit and veg? This is your chance!

Local Places for Nature is back, and we have hundreds of free garden packages to give away to community groups and organisations.

Our pre-paid packages range from small gardening projects to orchards and large-scale makeovers. Each one includes lots of native plants, tools, resources and other materials.

We handle the orders and deliveries, and our skilled project officers will be there to help you install your new garden.

Web: Local Places for Nature - Keep Wales Tidy Email: [email protected]

Llais

Llais (formerly Swansea Bay Community Health Council) is a statutory organisation, the independent voice representing the public’s interest in the NHS in the County Boroughs of Neath Port Talbot and city of Swansea.

We monitor the quality of the NHS services provided within the Swansea Bay area.

This is achieved by:

Assisting and advising people who wish to make complaints about NHS services.
Offering information and advice about health and related services in our area to local people.
Being consulted by the Swansea Bay University Local Health Board and others in changes to health services within our area.
Monitoring the performance of NHS service providers.

Our members undertake regular visits to hospitals and GP Surgeries throughout the Swansea Bay area. Reports of these visits are available on request and are included in our full council meeting papers, these meetings are open to the public.

Our core working hours are between the hours of 9.00 am until 16.00 pm, Monday to Friday.

Cimla Health & Social Care Centre, Cimla, Neath, SA11 3SU

Tel: 01639 683490 Email: [email protected]

Web: Neath Port Talbot and Swansea | LLais (llaiswales.org)

Local Area Coordinators

We can help anyone make connections and build relationships within their community. We walk alongside people and help them build their vision for a good life, stay strong and connected and feel safer and more confident in the future. If you are facing some kind of challenge or complex life situation you are welcome to contact us. No referral is necessary and we work with all ages.

Tel: 01792 636707 Email: [email protected]

Web: www.swansea.gov.uk/localareacoordination

GivingWorld.org.uk

Providing free of charge clothing, food Items, toiletries, cleaning and household products so the most vulnerable people in our communities can stay safe and well. To register and access free of charge business surplus stock, please visit:

Web: https://www.givingworld.org.uk/charity/ Email: [email protected]

Our Neighbourhood Project

The ‘Our Neighbourhood Project’ focusses on the strengths that exist in local areas to create engaged and well-connected communities placing people at the heart of health and wellbeing. The project brings people together as a collective to share their skills to develop and grow grassroots projects, activities and schemes that will enrich their lives and the lives of other residents.
The project is also undertaking asset mapping within the local area, identifying support groups, local services, green spaces, and more. Using local knowledge alongside other already known local information will help to create a snapshot of the strengths of the community, and allow the project to build on existing resources with the involvement of local citizens.

For more information on any aspect of the project, or to get involved, contact the ‘Our Neighbourhood Development Officer’ below:

Cwmtawe - Roxane Dacey – 07932 555221 / [email protected]

Llwchwr - Iona Lyons / [email protected] and Rachael Jenkins - 07854 819011 / [email protected]

Penderi - Rachael Jenkins - 07854 819011 / [email protected]

City - Christina Christie – 07538 105244 / [email protected]

Bay - Arron Ring - 07951 328910 / [email protected]

Petallica

Petallica Flower Farm is a not-for-profit Community Interest Company growing and selling seasonal, local and natural flowers in Dunvant. As a not-for-profit, an important part of what we do is supporting our local community and using flower growing as a way of doing so.

Every Friday and Saturday morning we run our Women’s Shed project, where local women get together at the farm to help out with the flower growing process and have the opportunity to connect and chat. We also collaborate with other local businesses to run workshops and events throughout the year to bring the community together.

Web: Community (petallica.org) Email: [email protected]

Swans Community Trust

Swansea City AFC Foundation has been working at the heart of the community for the last 10 years and more.

As the charitable arm of the club, we strive to inspire and engage people from all backgrounds from across South West Wales. We are supported mainly through grants from the Premier League Charitable Fund to deliver a range of initiatives such as:

Premier League Kicks (ages 8-16)

We Wear the Same Shirt – Walking Football Sessions (Adults of all ages)

In The Squad Walking Football and Rugby (Veterans)

Web: https://www.swanseacity.com/swansea-city-afc-foundation

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Crime

South Wales Victim Focus

Offering help and support to anyone in South Wales affected by crime, currently via telephone, email or text.

Tel: 0300 3030161 National 24hour Support line – 0808 1689111

Web: www.southwalesvictimfocus.org.uk www.victimsupport.org.uk

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Domestic Abuse

Black Association of Women Step Out (BAWSO)

Service to Black and Minority Ethnic women and children, made homeless through a threat of domestic violence or fleeing domestic violence in Wales.

Tel: (01792) 642003 Email: [email protected] Web: https://bawso.org.uk/

Calan DVS

Our service model ranges from core domestic violence services for female victims including refuge, support in the community and crisis drop in services, support for children and young people exposed to domestic violence and abuse (DVA).

Calan delivers trauma informed family programmes which take a whole family approach and deliver a specific programme and community services for male victims.

Some projects include:

The Compass Programme (Male Group Programme) The Compass Programme supports male victims of domestic abuse to share their experiences as part of a safe and supportive group programme.

https://www.calandvs.org.uk/en/our-services/male-group-programmes/the-compass-programme/

Inspiring Families (Family Assessment Programme) Inspiring Families Programme is an innovative and structured ten- week assessment programme that can help strengthen and stabilise families where domestic violence and abuse is a known component but the family are choosing to stay together.

https://www.calandvs.org.uk/en/professional-services/the-inspiring-families-programme/

Myriad (LGBTQ+ Programme)

Specifically developed for lesbian, gay, bi, trans and other gender, relationship & sexuality diverse Individuals; this 8 week recovery and resilience programme has been developed in partnership with LGBTQ+ survivors of domestic abuse. We offer a safe space to chat, learn and support each other.

Telephone: 07527 134059/01639 633580 Email: [email protected]

https://www.calandvs.org.uk/en/myriad/

Reprovide (Male Behaviour Change Study) Reprovide is an exciting new programme being run by Bristol University and Calan DVS. REPROVIDE is a research study looking at the effectiveness of a group behaviour change programme for men. If you're man that would like to self-refer or a professional that would like to refer a client, please contact:

REPROVIDE mobile: 07976 225462 Email: [email protected]

Web: https://reprovideprogramme.blogs.bristol.ac.uk/

Main website: Home - Calan DVS - Providing Sanctuary, Inspiring change.

Tel: 01639 633580

DYN Wales

The Safer Wales Dyn project provides support to Heterosexual, Gay, Bisexual and Trans men who are experiencing domestic abuse from a partner. The Safer Wales Dyn helpline lets you speak confidentially to someone who can listen to you without judging your situation.

Dyn Helpline: 0808 801 0321 Monday – 10am – 4pm Tuesday – 10am – 4pm Wednesday – 10am – 1pm

Web: www.dynwales.org/swansea

Hourglass Action on Elder Abuse

Advice and information on abuse of older people.

Tel: 0808 808 8141 Web: https://www.wearehourglass.cymru/wales

Live Fear Free

Live Fear Free Helpline. Open 24/7 to listen to and support victims of domestic abuse and sexual violence.

Tel: 0808 80 10 800 Text: 078600 77 333 Webchat: www.gov.wales/live-fear-free

Email: [email protected]

Relate Cymru

Relate Cymru is the national charity for relationship support in Wales.

Tel: 0300 003 2340 Web: www.relate.org.uk/cymru

N.B. There is a charge for some services. Information about live chat and telephone counselling can be found here: https://www.relate.org.uk/relationship-help/talk-someone

Respect Phoneline

Offering help for domestic abuse perpetrators who want to change. We give confidential advice and support to help you stop being abusive.

Web: https://respectphoneline.org.uk/ Tel: 0808 8024040 (freephone) Email: [email protected]

Stori Cymru

Stori Cymru (formerly Hafan Cymru) began more than thirty years ago, to help people living in fear of domestic abuse. Today, we’re here for anyone in a situation that makes it hard to live safely at home. That could be due to mental health problems, substance misuse, domestic violence or other challenges. We provide the space, support and skills for those times when people are ready to build themselves a brighter, safer future.

Tel: 01792 345751 Web: Home | Stori (storicymru.org.uk)https://storicymru.org.uk/

Swansea Council’s Domestic Abuse Hub and IDVA Project

In light of the COVID-19 outbreak and in line with national Public Health Advice, some changes have been made to our service delivery for those at risk of Domestic Abuse. Swansea Council’s Domestic Abuse Hub and IDVA Project (referral only) continue to operate, providing safety advice and emotional support to those currently at risk, and can be contacted by telephone.

As always, if you or someone else is in immediate danger please call 999 and ask for the police.

Tel: 01792 636512

Swansea Women’s Aid

Swansea Women’s Aid is a women-only organisation which supports women, with or without children, who are affected by domestic abuse.

Swansea Women’s Aid workers have specialist knowledge on issues related to domestic abuse and how it can affect the lives of women and children.

Tel: 01792 644 683 Web: http://swanseawomensaid.com/

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Education, Employment & Training

Able Futures

Working from home and feeling stressed / worried and isolated?

Whatever is on your mind, if you’re experiencing issues that are affecting your mental health at work, Able Futures can help. Nine months advice and guidance from a mental health professional will be arranged at a time to suit you. There is no cost to use this service, no waiting list and it’s completely confidential. In these times of Covid 19 - we continue to be available via all forms of communication: phone, text, skype, zoom etc. This service is only available to those in part/full time work.

Web: www.able-futures.co.uk Tel: 0800 321 3137

Achieving Change through Employment (ACE)

The Achieving Change through Employment project (ACE) is a European Social Fund (ESF) funded project, part of Change Grow Live - a charity committed to help people change the direction of their lives, grow as individuals, and live life to its full potential.

The Achieving Change through Employment project is designed to support individuals from a BAME and migrant background across the Wales area with the development of employability skills and gaining sustained employment. Utilising the support of volunteers, we work closely with service users in developing their own individual action plans on a journey towards employment whilst addressing issues of social exclusion, integration, and the achievement of desired outcomes identified within the Welsh Government’s Tackling Poverty agenda.

Eligibility criteria for participants: adults over 25 with a BAME background eligible to work and live in the UK; either long-term unemployed or economically inactive.

Tel: 02920221936 Email: [email protected]

ACE contact details for South-East Wales: [email protected]

ACE contact details for South-West Wales: [email protected] / [email protected] / [email protected]

Advisory, Conciliation and Arbitration Service - ACAS

ACAS gives employees and employers free, impartial advice on workplace rights, rules and best practice and also help to resolve disputes.

Tel: 0300 123 1100 Web: www.acas.org.uk

Believe and Achieve - Chwarae Teg

A series of free sessions which aim to boost the confidence and skills of women, are now open to those living in Swansea, Neath Port Talbot, Carmarthenshire and Bridgend.

Called ‘Believe and Achieve’, as that’s what they aim to help women to do, the online sessions are available to those age over 25 who are not in employment, education or training. Women can sign up whether they are looking for work or not, but must have been unemployed for 12 months or more.

The sessions will be run by gender equality charity Chwarae Teg whose coaches will chat to women individually before they begin so that they can find out a bit more about them, including any worries they may have.

To find out more call 0300 365 0445, email [email protected] or visit https://chwaraeteg.com/projects/believe-and-achieve/

Better Jobs Better Futures

Supporting people seeking new or better employment.

Email: [email protected] Web: https://www.betterjobsbetterfutures.wales/

Cyfle Cymru (out of work service)

Cyfle Cymru offers support into employment and training for those with Mental Health and/or Substance Use who are unemployed and aged 16+. As well as courses, both accredited and non-accredited and Personal Development sessions we offer peer mentor support and guidance. If, and when, an individual becomes employment ready we refer over to our Employment Specialist for dedicated support in job search, interview and CV building.

Recently acquired funding which is allowing us to provide :-

One off food parcels available for collection at our offices for anyone who meets our criteria and is in need
£10 Argos or Boots vouchers*
Four, free, 1 hour long, 1:1 Meditation sessions with a qualified mediation coach
CSCS card and training to those who require one FREE OF CHARGE
Period poverty packages
Regular First Aid Awareness Sessions run Via Teams and Delivered by St. John Ambulance

These service are all entirely free for anyone who is eligible for our service (Mental Health and /or Substance Use, Unemployed, 16+)

Tel:01792 646421 Mob: 07458 017545 Email: [email protected] Web: www.dacw.co.uk/about-cyfle-cymru

Poppy Factory

The Poppy Factory’s employability service supports wounded, injured and sick veterans back into meaningful and sustainable employment.

Our employment support is available to individuals who have served for one day or more in the Armed Forces or Reserves, and consider themselves to have any kind of physical or mental health condition.

Web: https://www.poppyfactory.org/

RCS - In Work Support Service

The RCS 'In Work Support Service' offers free and rapid access to confidential support and therapies including counselling, CBT and physiotherapy, to help you get back up and running. Our professional, one-to-one support can help you manage stress and build resilience, reduce anxiety, improve your physical health and make positive changes at work.

In Work Support is available free of charge across Wales for employees of micro, small and medium sized businesses (SMEs), funded through Welsh Government.

· Eligibility:16+, must be employed or self-employed. You can self refer, or via employer or GP

Web: Your Wellbeing at Work - RCS Wales (rcs-wales.co.uk)

Tel: 01745 336442 Email: [email protected]

Swansea Volunteer Centre

With information on local opportunities, Swansea Volunteer Centre can provide all the support you need to start volunteering - one to one advice and guidance, face to face, by phone or email. Get in touch.

Tel: 01792 544000 Email: [email protected]

Swansea Working

Offers employment, training and work experience support and also supports people with issues around welfare benefits and financial inclusion.

Tel: 01792 578632 Email: [email protected]

Web: Swansea Working

Working Families

Working Families is the UK’s work-life balance charity. Our mission is to remove the barriers that people with caring responsibilities face in the workplace. We provide free legal advice to parents and carers on their rights at work. We give employers the tools they need to support their employees while creating a flexible, high-performing workforce.

Web: https://workingfamilies.org.uk/

Helpline: 0300 012 0312

YMCA

Across England and Wales, we operate as a federation with 101 local YMCAs that work to support young people in their communities. Providing support & advice on housing, health & wellbeing and education & employment.

YMCA Swansea is a partner on the Pathways to Work programme. We can provide 121 support for people aged 16 plus who are not in work or education. We provide advice and guidance around health and wellbeing, gym membership, self-esteem and confidence building, CV writing and job searching.

YMCA has lots to offer for young people – Young Carers, (youth group for young carers aged 8-18) Good Vibes (LGBTQ+ Youth Group) Y-Talent (music sessions) YFuture (Environment) Peer Action Collective (peer research) YHub (centre based youth group) Room/theatre hire and fully equipped gym with instructors £9.99 per month.

For full information on all our services please check out our website – ymcaswansea.org.uk

And for more info on services for young people, please visit the tidyMinds website here....

Web: https://www.ymca.org.uk/ Email: [email protected]

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Housing, Tenancy & Homelessness

Bays Project

The Barnardos Youth Homeless Service provides both statutory and voluntary advice to young people aged 16 to 20 living in Swansea who are homeless or threatened with homelessness.

Tel: (01792) 460007 Email: [email protected]

British Red Cross Swansea Supporting People Programme

You can get support and care from the British Red Cross to help you live independently at home or when you return after a stay in hospital.

Swansea Office: 01792 772146 Tel: 0344 871 11 11 Web: https://www.redcross.org.uk/get-help/get-support-at-home

Crisis Skylight South Wales

One to one coaching, learning and activities for people aged 16+ who are homeless or at risk of homelessness.

Tel: (01792) 674900 Email: [email protected] Web: https://www.crisis.org.uk/get-help/south-wales/

Goleudy

Can offer support in housing and preventing homelessness, personal development and advice and advocacy.

Tel: (01792) 646071 Email: [email protected] Web: https://goleudy.org/

Llamau

Llamau is the leading homelessness charity in Wales, supporting the most vulnerable young people and women. We are particularly well known for working with those most at risk - care leavers, people who have been involved with the criminal justice system, people who have experienced domestic abuse and people who have had chaotic and disadvantaged lifestyles. They need high levels of individual support to help them gain the skills necessary for them to live independent and purposeful lives in their communities.

Web: https://www.llamau.org.uk/

Platfform Floating Support

In Swansea, Platfform offers housing related mental health support to people either living in their own home (usually as a tenant of a Local Authority, or Housing Association), or as a tenant living in one of their managed housing properties across Swansea (that they manage in partnership with Housing Associations).

Our outreach team can work with you if you are facing mental health challenges that are affecting your housing or your benefits.

Tel: 01792 763350 or 01792 798656 Email: [email protected]

Web: https://www.swansea.gov.uk/requesttenancysupport

Shelter Cymru

Provides information and support on a variety of housing difficulties, such as; bad housing, insecure, homelessness or risk of homelessness. Shelter Cymru also provide a specialist debt advice service.

Tel: (01792) 469400 Housing and Debt Advice Helpline: 08000 495 495 (9:30am – 4.00pm, Monday to Friday)

Swansea Council Housing Rents Team

If you are worried about paying your rent contact us as soon as possible so that we can do all we can to help you.

Tel: 01792 534094 Email: [email protected] Web: https://www.swansea.gov.uk

Swansea Young Single Homeless Project (SYSHP) / Llamau

Works with 16-25 year olds who need to find and maintain tenancies in Swansea. They help young people: find and keep a home, develop their confidence, skills and opportunities, prevent homelessness and improve their physical and emotional well-being.

Tel: (01792) 537530 Email: [email protected] Web: https://www.llamau.org.uk/

Tenancy Support Unit

The TSU provide housing related support and advice to people in order to prevent homelessness and maintain independence.

Support from the Tenancy Support Unit is free and available to anyone over the age of 16 who lives within the City & County of Swansea including home owners, housing association tenants, council tenants and those who rent from the private sector.

Tel: (01792) 774360 Email: [email protected] Online Referral Form at :

http://www.swansea.gov.uk/article/9304/The-Tenancy-Support-Unit-TSU

The Wallich

Homelessness charity, who give help and advice to homeless and vulnerable people through our 68 projects. Provide tenancy support for those who are at risk of losing their home and also provide a drop-in service.

Tel: 01792 957910 Email: [email protected] Web: https://thewallich.com/

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Learning & Physical Disabilities/Additional Needs

Autism Wales

On the site you will find information about what autism is, and what services and training opportunities are available online and across Wales. The website is helping to deliver the Welsh Government autism vision and strategy and has a key place in ensuring that Wales is an autism friendly nation.

There are also a wide range of free downloadable resources that have been developed with autistic people, parents/ carers and professionals from across Wales.

Web: https://autismwales.org/en/ Email: [email protected]

British Deaf Association

The BDA delivers a range of services to achieve its aims of empowering Deaf people to overcome difficulties that they face on a daily basis.

To make an appointment Text:

Monday and Tuesday - 07544163584 Wednesday and Thursday - 07544163583 Friday - 07766600597

Web: https://bda.org.uk/

Citizens Advice - AdviceLink Cymru

Advicelink Cymru is designed to help people in Wales who are most in need of advice services, particularly those who would not usually seek advice. We want to help people access the right advice, at the right time and make it easier for them to access services again if they need further help - whether that’s about the same issue or something new.

We’re building a service that reaches out to people in Wales, putting those most in need first
We’re making it easier to find advice, creating an accessible and convenient service
Our phone, web and face to face services will give people the tools to solve their problems

People in Wales can access the service through our existing Adviceline Wales number.

Tel: 03444 77 20 20 Textphone: 18001 03444 111 445

Web: https://www.citizensadvice.org.uk/Global/CitizensAdvice/Advicelink%20Cymru/Advicelink_leaflet_eng_lr.pdf

Deaf Blind UK

Charity that supports people affected by sight and hearing loss.

Tel: 0800 132 320 Text: 07950 008870 Email: [email protected]

Web: https://deafblind.org.uk/coronavirus/

Learning Disability Wales

We believe that people with a learning disability can achieve this if they, their families and the people who support them have access to the best information, advice, training and support. We play a unique role in making this happen – through our own services, working in partnership with other organisations, and influencing policy.

Easy read guide to good mental health - https://www.ldw.org.uk/wp-content/uploads/2021/05/Learning-Disability-Wales-Easy-Read-Guide-to-Mental-Health-1.pdf

Web: https://www.ldw.org.uk/ Tel: 029 2068 1160 Email: [email protected]

Mencap

Everything we do is about valuing and supporting people with a learning disability and their families and carers. Our vision is a world where people with a learning disability are valued equally, listened to and included.

Mencap Learning Disability Helpline offers advice and support for people with a learning disability, and their families and carers. They now have a translation service for five languages - Punjabi, Gujarati, Polish, Urdu, and Romanian. If you need to get in touch, please call our helpline on - 0808 808 1111

Web: Learning Disability - Down's Syndrome - Williams syndrome | Mencap

Molehill Mountain

Molehill Mountain is an app to help autistic people understand and self-manage anxiety. You can use Molehill Mountain to explore the causes and symptoms of anxiety.

Track your worries and the situations that trigger anxiety.
Get evidence-based daily tips to understand more about anxiety.
Feel more confident to self-manage anxiety.

For more information see the link - https://www.autistica.org.uk/molehill-mountain

National Autistic Society

Charity for autistic people and their families.

Tel: 0808 800 4104 Mon – Fri 10am – 3pm

Web: https://www.autism.org.uk/services/helplines/coronavirus.aspx

Sensory Team, Swansea

Swansea Social Services has a Sensory Services Team which includes specialist social workers and care managers who support people with sensory loss. Currently available Monday – Friday from 9am-1pm

Tel: 01792 315969

SNAP Cymru

Provides information, advice and support for parents, children and young people who have, or may have, special educational needs or disabilities.

Tel: 0808 801 0608 or to make a referral, visit: Web: www.snapcymru.org/contact

Stepping Stones (Action for Children)

Support for preschool children and their families with an emerging or diagnosed disability.

Tel: (01792) 477130 Email: [email protected]

Your Voice Advocacy

A registered charity that provides advocacy for people with learning disabilities across the areas of Neath Port Talbot and Swansea.

Tel: 07496 189771 - Bill Williams Email: [email protected]

Web: http://www.yourvoiceadvocacy.org.uk/

Facebook: https://www.facebook.com/yourvoiceadvocacy/

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Mental Health & Wellbeing

Directory of Therapeutic Services in Swansea & Neath Port Talbot

Want more information on how you can support your own emotional health? Or, need some guidance on where to go for help? Then please click here for our directory of Therapeutic Services......

Due to the coronavirus outbreak most services have had to adapt the way they work. Support is still out there but it may look a bit different than normal. Use this directory to help you explore the mental health and wellbeing options available to people who live in Swansea or Neath Port Talbot.

Adferiad

Four charities in Wales joined together on 1st April 2021 to become Adferiad Recovery, a new organisation which will provide support for vulnerable people in Wales and their families and carers. Adferiad Recovery will have a particular focus on people with mental health problems, substance misuse problems, and those with co-occurring and complex needs. Support offered includes:

Seibiant & Outreach Support Service - The Seibiant/Outreach Support service can provide the opportunity for carers to benefit from regular short breaks when the person they care for attends support or activity sessions. The service offers support and activity opportunities to service users with the aim to support individuals to maintain and increase their independence, become active participants within their local community and to maintain and improve health and well-being.

Service user opportunities - The following range of support options are available to people with serious mental illness who have a carer/Family member/friend that provides support.

8 weeks of 1-2-1 support sessions
Group/peer support sessions
Activity sessions e.g., walking
Telephone support

Carer opportunities:

One-to-one support
Advice
Group and peer support sessions
Signposting
Telephone support

Tel: Sarah Drew 07967806343 Email: [email protected]

Service User & Carer Participation Service (SUCPO) - This service empowers service users and carers from across the City and County of Swansea to participate meaningfully in the development and evaluation of services.
If you would like to be involved, please contact:

Tel: Chloe Farnham 07970 435 788 Email: [email protected]

CLIC - Clic is Hafal’s online community for people with a mental illness and their carers. To find out more and join the conversation, visit – www.hafal.org/clic

Tel: 01792 816 600 Email: [email protected] Web: www.hafal.org

Cyfle Cymru - Cyfle Cymru is a Peer Mentor Service supporting those with Mental Health and /or Substance Use issues back into employment. We currently offer 52 different courses aimed at building people’s CVs and confidence alongside on-line Personal Development sessions. Our Mentors can help individuals to find volunteering opportunities and local support groups and, when the time is right, our Employment Specialists are there to support with Job Search, Interview Techniques and CV writing.

For Further Details contact Sarah on 07458 017545 or email [email protected]

Advocacy Support Cymru (ASC)

A registered charity that specialises in the provision of professional, confidential and independent advocacy for those eligible in secondary care and community mental health settings.

Tel: 029 2054 0444 Email: [email protected] Web: https://www.ascymru.org.uk/

Anxiety Support Wales

Support group where you can come and talk about how you are feeling. It helps talking about anxiety and alleviates symptoms. Please come along and meet some great people. We are a registered Community Interest Company and we are a non-profit organisation.

Email: [email protected] Facebook: Anxiety Support Wales | Facebook

Tel: 07562 290133 / 07506 000498

Anxiety UK

Offering telephone support for people living with anxiety and anxiety-based depression by providing information, support and understanding.

Web: www.anxietyuk.org.uk Tel: 03444 775 774 / Text Service: 07537 416 905

Action on Postpartum Psychosis (APP)

National charity for women and families affected by Postpartum Psychosis.

APP works to: enable women and families to meet and support each other; develop specialist information; train health professionals; conduct research; raise awareness; fight stigma; and campaign for better services.

Website: www.app-network.org/pptalk

BEAT - Eating Disorders

Our national Helpline exists to encourage and empower people to get help quickly, because we know the sooner someone starts treatment, the greater their chance of recovery. People can contact us online or by phone 365 days a year. We listen to them, help them to understand the illness, and support them to take positive steps towards recovery. We also support family and friends, equipping them with essential skills and advice, so they can help their loved ones recover whilst also looking after their own mental health.

Web: The UK's Eating Disorder Charity - Beat (beateatingdisorders.org.uk)

Helpline (Wales): 0808 801 0433 Email: [email protected]

Bipolar UK

Our eCommunity is a supportive online forum for everyone affected by bipolar. Join via our website - https://www.bipolaruk.org/ecommunity . Bipolar UK Peer Support Line: receive a call back from a staff member who has been affected by the illness themselves. To arrange a call back, leave an email: [email protected]

Web: www.bipolaruk.org

Bipolar UK Chatbot: our chatbot has a wealth of information and will be able to answer a number of queries. You can find the Chatbot at the bottom right hand corner of our website: bipolaruk.org

C.A.L.L.

Emotional support and information on Mental Health and related matters.

Tel: 0800 132 737 Text: ‘help’ with your question to 81066 Web: www.callhelpline.org.uk

CALM

Support and information helpline service, open from 5pm until midnight, 365 days a year. Webchat also available.

Tel: 0800 585858 Web: https://www.thecalmzone.net/help/get-help/

City Counselling and Psychotherapy Services

City Counselling Services provides a wide range of counselling services.

Tel: 01792 824590 Email: [email protected]

Web: http://www.citycounsellingservices.com/

Connect Project

Supporting people identifying as experiencing mental health or learning difficulties.

Tel: 01792 465383

Distract App

Created by doctors and experts in self-harming and suicide prevention, this app offers advice and information about self-harm and suicidal thoughts and can help one discover self-help techniques and resources that can make you feel better.

Web: https://www.nhs.uk/apps-library/distract/

DPJ Foundation

Supporting those in the agricultural sector with poor mental health by providing support, spreading awareness and training those in farming to be aware of poor mental health and its issues within our sector.

If you’d like help with any mental health issues or would like more information about our ‘Share The Load’ counselling service or about our training days please get in touch.

Tel: 0800 587 4262 Text: 07860 048799 Web: https://www.thedpjfoundation.co.uk/

Email: [email protected]

Empowering People Project

The Empowering People Project is a not-for-profit CIC run by a board of directors with vast experience in the mental wellbeing sector and with charitable and health organisational backgrounds. Our aim is to ensure that all people who are experiencing mental illness or emotional wellbeing issues can gain knowledge, understanding and information surrounding their experiences and access to the correct support and tools to empower them on their road to recovery.

Services range from holistic wellbeing sessions, pain management services, fitness and wellbeing professionals, coaching, counselling and therapy to decluttering, cleaning, support with household tasks such as shopping, companionship, support to access the community and social inclusion with trained mental health recovery workers.

Web: https://www.theempoweringpeopleproject.co.uk/

FaceBook: https://www.facebook.com/TheEmpoweringPeopleProject

Happy Headwork

Happy Headwork's goal is for people to experience positive mental health and wellbeing within their workplaces and communities. To engage, empower and enable positive mental health and emotional wellbeing through a combination of training & coaching programmes and bespoke programmes.

Currently running a wellbeing through nature programme in Penllergare Woods.

Facebook: Happy Headwork - Facebook Web: Home - Happy Head Work

Tel: 07540 993234 Email: [email protected]

Heads Above the Waves

Raising awareness and straight-up advice on lots of issues including depression & self-harm in young people, with real-life stories.

Web: https://hatw.co.uk/

Hub of Hope

Chasing the Stigma (CTS) has launched the Hub of Hope – a national mental health database, bringing help and support together in one place.

Web: https://hubofhope.co.uk/

Lads & Dads

Lads & Dads is a men's mental wellbeing and support group. "We're a group of guys that share life's challenges while gaining support from our fellow members."

Those in the group benefit from having large open conversations with people they don't even know, regular sea dips as well as organised wellbeing events in local community centres.

Facebook: https://www.facebook.com/groups/612559259272314/

Web: https://www.ladsanddads.org/

Local Primary Mental Health Services

Contact GP for referral.

Tel: 01792 517025

Maggies

If someone has had a cancer diagnosis or is supporting a family member or close friend and would like to talk, Maggies can be contacted via email, phone call or video chat. They also offer bereavement support to those who have lost a loved one to cancer.

Tel: 01792 200 000 Email: [email protected] Web: https://www.maggies.org/

Mental Health Football In Wales

MHFW is for adults in Wales with lived experience of mental ill health using football to connect and use as a positive tool in managing mental wellbeing.

MHFW provides an opportunity to play football in a fun, inclusive, informal environment without judgement, encouraging and enabling people with lived experience of mental ill health to develop friendships, support networks and positive relationships with service providers.

Currently running a weekly session at the LC2.http://www.mhfw.co.uk/

Web: MENTAL HEALTH FOOTBALL IN WALES - Home (mhfw.co.uk)

Email: [email protected]

Mental Health Matters

Charity which works with people who have a mental health related issue, other voluntary organisations and statutory services to promote mental well-being.

Support groups include:

Support for carers of people living with dementia

LGBT group.

Self harm group

Eating disorders

Tel: 01656 651450 Web: https://www.mhmwales.org.uk/

Email: [email protected] [email protected]

Mental Health & Wellbeing Project

The Mental Health and Well Being Project works with volunteers to support anyone that has been affected by mental ill health. Based at SCVS, working from locations across Swansea and Port Talbot volunteers are recruited, vetted, trained and supported to offer social support for individuals.

Volunteers normally support groups or individuals on a weekly basis, both in the community and on local psychiatric wards; they are encouraging and will support people to make their own choices, increasing their confidence and building self-esteem. By accessing local services and facilities, creating new social links and developing wider social networks, individual’s well-being is significantly improved.

If you are interested in finding out more about the project, please get in touch.

Email: Polly Gordon [email protected] or Rachel Wood [email protected]

Telephone: 01792 457299

Men’s Sheds Cymru

Men’s Sheds Cymru introduced and now drives forward the Men’s Sheds movement in Wales. Men’s Sheds is an internationally recognised and successful concept for establishing community groups specifically around the needs of men.

Each individual shed is unique and the activities that take place depend entirely on the skills and interests of the men. You’d be forgiven for thinking a men’s shed is all about making things out of wood, there is also a huge array of other activities on offer. Shedders are artists, collectors, story-tellers, amateur radio enthusiasts, train spotters, model makers…..Anyone is welcome and any interest, skill or project is given equal consideration – especially if it could attract new members or gain valuable income to support the development of the entire group

To find your local Men's Shed - Web: Mens Sheds Cymru - The home of Mens Sheds in Wales

Men’s Wellbeing Group

Peer support group for men, normally run from Swansea Wellbeing Centre.

This group is currently running online every Friday between 11am and 1pm via this link: https://chat.whatsapp.com/HXjRQqMmz7j8vOIu5BlhPj

Mind Infoline

Provides information on a range of topics including types of mental distress, where to get help, drug and alternative treatments and advocacy.

Available Monday – Friday from 9am-6pm

Tel: 0300 123 3393 Text: 86463 Email: [email protected]

Web: https://www.mind.org.uk/information-support/helplines/

Minds Under Development (MuD)

We offer natural mindfulness sessions in various locations around Swansea and the surrounding areas, in places such as woodlands areas, parks and beaches. Typically, these experiences will comprise of being outdoors in a natural environment e.g. a woodland, within a small group. There will be a guided slow gentle walk using mindfulness techniques to engage the senses to be present in the moment and also sitting and laying down with breathing exercises to calm the nervous system.

Web: www.swanseamud.co.uk FB: https://www.facebook.com/swansea.mud

National Self Harm Network

Support individuals who self-harm to reduce emotional distress and improve their quality of life and also support and provide information for family and carers of individuals who self-harm.

Web: https://www.nshn.co.uk/

OCD UK

The national OCD charity, run by and for people with lived experience of OCD.

If you have a query about Obsessive-Compulsive Disorder you can contact the OCD-UK advice line which is usually available between 10am - 4:45pm (Mon - Fri). Please note that due to volunteer shortages our phone line is not always available at this time, if you're unable to get through please try emailing us via this link:https://www.ocduk.org/contact-us/

Web: OCD-UK | A national OCD charity, run by, and for people with lived experience of OCD (ocduk.org)https://www.ocduk.org/

Tel: 03332 127 890

Papyrus

The national UK charity dedicated to the prevention of young suicide.

Helpline: 0800 068 41 41 Web: https://www.papyrus-uk.org/

Email: [email protected] Text: 07786 209697

Public Health Wales - Activate Your Life

This is a free psychoeducational resource for all adults and we hope that it will be widely accessed and will prove useful to many, many people – including those who would normally have benefitted from live presentations of the course through Health Boards across Wales.

https://phw.nhs.wales/services-and-teams/activate-your-life/

RCS - In Work Support Service

In Work Support is available free of charge across Wales for employees of micro, small and medium sized businesses (SMEs), funded through Welsh Government.

· Eligibility:16+, must be employed or self-employed. You can self refer, or via employer or GP

Web: Your Wellbeing at Work - RCS Wales (rcs-wales.co.uk)

Tel: 01745 336442 Email: [email protected]

Recovery From Within

Recovery From Within is a small not-for-profit based in Swansea that offers support to individuals, families and practitioners affected by or involved in the treatment of eating disorders.

We - Rebecca and Bea, mother and daughter - have first-hand experience of battling with an eating disorder. We know how tough it can be, both for the person suffering and those caring for them. But we’ve made it out the other side and are now helping others to recover. We know that full recovery is possible and we’re here to support you on your journey.

To help you on your road to recovery, we offer coaching, online programmes and support groups which have all been transformational for those we have worked with. We have also written a book about our experience of recovering from anorexia and the lessons we learned along the way.

Web: https://www.recoveryfromwithin.life/ Email: [email protected]

You can also find us on Instagram, Facebook, Twitter and YouTube

Rethink

Provide a range of mental health services nationally, including advocacy, carer support, crisis services and more.

Web: https://www.rethink.org/

Royal Agricultural Benevolent Institution (RABI)

The Royal Agricultural Benevolent Institution (RABI) has launched a new online counselling / mental wellbeing platform for farming people of all ages. The new service has two distinct sites - Qwell.io/rabi for adults, while Kooth.com/rabi is specifically tailored to young persons age 11 to 17 yrs.

Both sites are free to use, open to all in the farming community in England and Wales and are anonymous and confidential. The sites operate 24/7, with counsellors available from 12 pm Monday to Friday and from 6 pm to 10 pm on weekends. Counsellors are BACP (British Association for Counselling and Psychotherapy ) accredited. Sessions can be prebooked or on a drop-in basis.

Web: Qwell.io/rabi

Samaritans

Emotional support for those experiencing feelings of distress or despair, including those which could lead to suicide. 24/7, 365 days a year.

Freephone: 116 123

Email: [email protected] Web: www.samaritans.org

SANE Helpline

A national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers.

Tel: 0300 304 7000 Web: http://www.sane.org.uk/what_we_do/support/

Self-Help Resources - Mental Health & Wellbeing Cymru

Self-Help resources to support mental health and wellbeing. Click on the link below to find resources that might help you. Learning different ways to improve our mental wellbeing, as well as having information and the skills to cope with different emotions and difficult thoughts, can made a real difference to our lives.

Web: Mental Health & Wellbeing Cymru

Shout 85258

Shout 85258 is the UK's first free, confidential, 24/7 text support service. It's a place to go if you're struggling to cope and need mental health support.

Text SHOUT to 85258.

Web: https://giveusashout.org/

Stay Alive App

A suicide prevention resource to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.

Web: https://www.stayalive.app/

Stress Control NHS

Teaches skills to help deal with stress.

COVID Update: as the NHS can’t deliver our Stress Control classes in the community just now, Dr Jim White will, instead, live-stream the classes, free-of-charge, starting on Monday 13th April. You can watch the sessions either in the afternoon or evening.

Web: https://stresscontrol.org/

Swansea Counselling Service (SCS)

A small group of volunteers that provide a donation-based counselling service for those who can't afford to go private. For people unemployed – on any form of credit, students or pensioners - small donation per session.

Clients are able to self-refer with a phone call and the provision of some basic details, the client will then be allocated to an available counsellor. Donations are means tested and to be discussed at the initial assessment.

Can currently only offer telephone counselling by various social media e.g. WhatsApp. Please leave an answerphone message and somebody will come back to you.

Tel: 07759689569

Swansea Mind

Supporting people with their mental health.

1-to-1 Sessions
1-to-1 face-to-face service provides information to anyone interested in using the services.
These sessions (max 3) are not counselling but are more of an opportunity to speak to an approachable listener, and to self-explore different ways for you to care for your wellbeing. Opening up to a trusted individual can help you feel listened to and supported. Sometimes, just acknowledging your feelings by saying them out loud can also help.
It will be an assessment session for those interested in our services or a signposting opportunity.
Please email [email protected] or telephone 01792 456999
From December 1,2022 this service will be volunteer led.

Befriending - Wellbeing service
This service offers support via telephone to adults experiencing mental health difficulties. Our volunteers make regular calls at an agreed time with clients (weekly, fortnightly, monthly). Wellbeing calls are designed to enable friendly chats that are non-clinical.

Active Monitoring
Active Monitoring is a 6-week guided self-help programme that aims to help people better understand and manage their emotions. It is a low-level form of support where over 6 weeks you’d work through a series of materials and exercises, with a short call from a practitioner each week to support you through the process.
Active Monitoring is a very practical, hands-on approach to support where the aim is that by the end of the 6 weeks you will have created a personalised toolkit of materials that help support your wellbeing.
For those people that don’t feel that they need a high level of emotional support, but would like to try some practical, evidence-based tasks to help them understand and manage their emotions better, active monitoring could be the perfect form of support.

Counselling
Swansea Mind offers a counselling service with our trainee counsellors, who have received their fitness to practice from a certified counselling course, are aligned with the British Association for Counselling and Psychotherapy and are fully supervised by experienced counsellors.
Counselling will be offered for an initial 6 sessions, after which it may be extended by further blocks of 6 sessions at the discretion of the client and their counsellor.
From November 2022, Mind Swansea can offer private counselling sessions.

The fee for this service is £40/session with no time limitations. Also, there is no waiting list for this service.
Call 01792 642999 to speak to us about counselling services

PEER SUPPORT GROUP
- Depression Group
When: Each Monday at 1pm
Where: St James Church Parish Centre
The depression group is a safe space where every participant is free to share personal experiences. It’s a place where we can raise awareness and share strategies to cope and deal with depression.

- Women-only Peer Support Group
When: Each Tuesday at 1pm
Where: St James Church Parish Centre

The women-only group is a safe space where women can talk and meet other women facing similar challenges. We will discuss techniques and strategies to understand and improve mental health without focusing on a specific issue.
This group is particularly indicated for women suffering/recovering from Domestic Abuse.

- Anxiety Group
When: Each Friday at 1pm
Where: St James Church Parish Centre
Having a better understanding of anxiety will help you to develop personal strategies to manage it every day.

Booking a spot in any of these sessions is advised however is not crucial to attending. You can do this by contacting us via email ([email protected]) or on 01792 642999.

- Walk & Talk Group
When: Each Wednesday at 1pm
Where: Meet at the steps of the Brangwyn Hall

Being physically active, connecting with nature, and socialising with other people are all things which have been shown to have a positive impact on mental health and wellbeing. Walking groups bring a ‘fresh’ approach to having conversations about mental health and provide a great opportunity to improve wellbeing and reduce loneliness in the community.
A wonderful opportunity to meet new people and enjoy some fresh sea air.

Anger Management Course
When: 8 week course. Day TBC
Where: TBC

The anger management group is all about developing how to better manage and cope with the anger we experience. Together, over a series of eight sessions, we discuss coping mechanisms and strategies to help improve how we handle our anger on a daily basis. Currently, we are not able to accept any more people into this group. However, this will resume in 2023; participants will be required to pay a fee for their attendance.

Tel: 01792 642999 Email: [email protected]

Web: http://www.swanseamind.org.uk/

Swansea Veterans Hub

Swansea Veterans Hub is a social and support group which aims to bring veterans out of isolation and give them a place to socialise and make new friends. As well as offering support and activities, we link up with other local and national organisations to ensure our members can access the services they need.

Open every Saturday 10:00-12:00 at St Helens Stadium, our drop in Hub holds coffee mornings where vulnerable veterans can come together in a non-threatening, comfortable environment

Email: [email protected] Tel: 07916 227411

Web: https://www.swanseaveteranshub.org.uk/

Swansea Wellbeing Centre

A refurbished community centre offering a large hall for classes and workshops, a studio for talks and group meetings and treatment rooms for 1:1 therapy & treatments. And a well being kitchen, regularly providing delicious meals and cookery classes.

A choice of face to face activities, classes and treatments being offered throughout the week.

Tel: 01792 732071 Email: [email protected] Web: https://www.wellbeingswansea.co.uk/

The Blurt Foundation

A social enterprsie dedicated to helping those with depression. Lots of resources to help arm you with information to help you understand more about depression and some lifestyle changes which may help you.

Web: Home - The Blurt Foundation (blurtitout.org) Email: [email protected]

The Rally - Men's Mental Health Peer Support Group

Regular Thursday evening social meetings at Loughour RFC, 7.30 - 9.30 pm for men experiencing PTSD, anxiety and/or depression. Join for a drink and chat amongst friends. Free refreshments and one day bus pass.

Tel: 07427 671414 from 3.00 pm to 9.00 pm

The Sanctuary

Adferiad Recovery (formerly known as Hafal) - Mental Health Sanctuary Service

The Sanctuary is an out of hours service offering practical and therapeutic support to individuals at risk of mental health crisis between the hours of 6pm and 3am, 7 days a week, 365 days a year.

Helping people overcome a range of mental health issues in a safe and discreet environment. The Sanctuary is an out of hours service providing support 7 days a week from the hours of 6pm-3am. We offer practical and therapeutic person centred support to people at risk from a Mental Health crisis. We offer support to people from the age of 17 years 9 months and living in the Swansea and Neath Port Talbot surrounding areas.

The Sanctuary is set in a homely and welcoming environment where support can be provided in person or over the telephone to individuals (aged 17 years, 9 months and above, there is no upper age limit) who may be experiencing any of the following:

Deteriorating mental health as a result of a range of factors
Difficulties or anxieties relating to the coronavirus pandemic
Stress and/or anxiety
Low mood
Suffering from domestic violence
Financial worries Difficulties with loneliness, isolation and family or relationship worries

If you have queries regarding our service you can ring our Swansea office for further information on 01792 816600,

or you can contact the Sanctuary directly on 01792 399676 our lines are open between the hours of 6pm-1.30pm.

Time to Change Wales

Time to Change Wales runs an anti-stigma campaign in association with Adferiad and Mind, funded by the Welsh Government. They work with people who have lived experience of mental ill health who would like to be trained up as a Champion to share their experiences and train others.

They want to improve knowledge and understanding about mental illness and, most importantly of all, get people talking about mental health.

Web: https://www.timetochangewales.org.uk/en/

Tir Dewi

Tir Dewi supports farmers in West Wales with a free helpline, listening and signposting service. Support available in Welsh and English.

Helpline: 0800 121 47 22 (Available: 7:00-22:00) Email: [email protected]

Web: https://tirdewi.co.uk/

Transcend project

Transcend is a mental health peer mentoring project, funded by Swansea Bay University Health Board. It provides volunteering opportunities for individuals with lived experience of mental ill health.

Transcend volunteer mentors are people from all walks of life who have personal experience of mental health issues and have worked towards their own recovery. They are able to offer empathy, support and guidance to those in similar situations.

Click here for more information - https://www.scvs.org.uk/volunteer-with-transcend

Contact the Involve office on (01792) 457299 or email [email protected] for more information

Veterans RV Swansea

Veterans RV Swansea is a group created by people with a military background. All have experienced difficulties with their own mental health e.g., depression, PTSD or have seen friends/family that are suffering. Support is offered to veterans but also their family / friends / communities around them.

Meetings every Wednesday between 2pm and 4pm at the Poppy Lounge, Sketty, come and have a coffee and a chat. Free surfing and paddle boarding sessions every Sunday, 10am down at Caswell.

Facebook: Veterans RV Swansea (facebook.com) Email: [email protected]

Tel: 07354 068215

Click to return to Index

Older People (including dementia support)

Action For Elders

A charity that aims to make older peoples’ lives better by offering local support with physical, mental and social programmes. Action For Elders is now able to help older adults anywhere in the UK with a full package of services designed to offer a holistic approach to their health and wellbeing. Within this programme there is a focus on digital inclusion, mobility support, stress and anxiety, immune system stimulation, nutrition and the building of a new virtual community to enhance social interaction.

For enquiries or referrals in the Swansea Bay area, please contact Myles Lewis:

Email: [email protected]

Tel: 030 330 30132 Email: [email protected] Web: https://actionforelders.org.uk/

Currently offering social groups and walks in partnership with other agencies - .

If you would be interested in attending please e-mail:

[email protected] or [email protected]

Or call us on 03033 030132 / Rhys Thomas: 07977 246177

Age Cymru Dementia Advocacy

Our independent dementia advocacy project enables people living with dementia to access the services and support you need and to have a voice in decisions that are being made. It's also to support you though situations where you may be abused and need to find safeguarding solutions.

The advocacy we offer will be independent of any other service people living with dementia use. This means the person with dementia will be at the heart of the decision making process, and we can support and represent them without any conflict of interest.

Email: [email protected] Tel: Sarah Dickson (Swansea, NPT & Bridgend area) 07943186742

Website: https://www.ageuk.org.uk/cymru/our-work/advocacy/dementia-advocacy/

Age Cymru West Glamorgan

Local independent charity promoting wellbeing, helping people to age well and live independently.

Information & Advice; Provides FREE information and advice on a range of issues to people and their carers in Swansea, Neath Port Talbot and Bridgend. Tel: 01792 346344

Homecare Plus; Offers a range of paid for services to help manage daily living, delivered by trusted and vetted subcontractors. Tel 01792 589654

Home Support Service; Provides practical, in-home person centred support to clients and their carers. Tel 01792 589654

Lasting Power of Attorney (LPA); Our professional and affordable service is available to adults living in the Western Bay Region. Tel 01792 589654

Dementia Pathfinding Project; provides free information and advice about dementia for people living in the Swansea, Neath and Port Talbot area. Tel: 01792 346377

Web: https://www.ageuk.org.uk/cymru/west-glamorgan/

Tel: 01792 648866 Email: [email protected]

Alzheimer’s Society

Charity for those living with dementia and their carers.

Tel: 0333 150 3456 Web: https://www.alzheimers.org.uk/

Care & Repair Western Bay

A charity supporting & assisting older, disabled & vulnerable people.

Tel: 01792 798599 Email: [email protected]

Web: https://www.careandrepair.org.uk/en/your-area/western-bay-care-repair/

Dementia Hwb

Unit 9, The Quadrant, Swansea (the former Thornton’s shop between Trespass and Superdrug by the bus station)
11-3pm 7 days a week

A one-stop place for all local information to help:
• people worried about their memory,
• people who care about someone who may have a memory issue,
• those diagnosed with a form of Dementia,
• those who care for someone who lives with a form of Dementia.

Shared Homes Swansea

Bringing Householders and Homesharers together to share home life, time, skills, and experience.

Shared Homes Swansea connects individuals with spare rooms to those happy to offer companionship and help in exchange for affordable accommodation. Our goal is to help older individuals maintain their independence and improve their overall well-being through carefully matched Homeshare arrangements.

For Householders
Our Householders are typically older adults who may need some help or simply value the company of another person. We understand the significance of one's home and aim to assist older people in continuing to reside in their own homes, enhancing their quality of life through Homeshare matches.

For Homesharers
Homesharers are individuals who share around 10 hours of their time each week to enrich the lives of our Householders. This isn't a rental arrangement; instead, it's a unique living experience built on improving the well-being of those involved. Our Homesharers undergo screening, including DBS checks and safeguarding training, to ensure the safety and security of everyone involved in these carefully created Homeshare matches.

Our Approach
Safety is a top priority at Shared Homes Swansea. Both Householders and Homesharers provide references, and we carefully match individuals based on compatibility, fostering meaningful connections and shared experiences. Householders contribute a monthly fee of £80, while Homesharers pay £160 per month to cover our services. Homesharers will also be asked to contribute to household bills.

How to Get Started
If you're an older person interested in becoming a Householder or Homesharer, please contact us today to learn more about how Homeshare matches can enhance your life:

Web: https://www.scvs.org.uk/forms/enq-shs
Phone: 01792 544029 / 07951 328915
Email: [email protected]

Life Well Age Well

We want older people to be healthy, to be safe inside and outside the home, to enjoy life, to have a voice and make a positive contribution to help improve Swansea. Become a Live Well, Age Well member.

If you’d like to receive our information newsletter covering a range of activities across Swansea and to be kept informed about opportunities relating to living and ageing well in Swansea, sign up by visiting www.swansea.gov.uk/50plus

If you require further assistance or would like to contact us by telephone please contact:

Rhys Thomas Older Person’s Partnership and Involvement Officer: 07977346177

Email: [email protected]

Musical Memories Choir - supporting people living with dementia and carers

There are currently three ways you can join Musical Memories Choir each week:

1. Monday to Thursday mornings you can join our wonderful choir leader Ros Evans singing at home. Start the day with a song live on our facebook page https://www.facebook.com/musicalmemorieschoir
or catch up on our website https://www.musicalmemorieschoir.co.uk

2. Every Friday at 11am-12 we have our weekly virtual Musical Memories Choir session. Join us for an hour of singing and fun. you can watch via our facebook page, email [email protected] to request a zoom link to join live or watch on our website any time that suits you https://www.musicalmemorieschoir.co.uk

3. on Tuesday afternoons 1.30 - 3pm we are meeting at Christwell Church, 124 Manselton Rd, Manselton, Swansea SA5 8PW and on Friday afternoons from 1-2.30pm we are meeting at Linden Church, Elm Grove Road, West Cross Swansea SA3 5LD for a cuppa, friendship, support and fun. If you would like to attend either of these please email [email protected]. to book a place.

Tel: 01792 362122

NHS SERVICES

The Older Peoples Mental Health Service provides assessment, support and treatment to individuals experiencing mental health difficulties, including Dementia.

The Older People’s Mental Health Community Service comprises of the Mental Health Primary Care Team, Mental Health Secondary Care Team and Care Home In-reach Team. The teams consist of a range of professionals including; Consultant

Psychiatrists, Medical staff, Community Mental Health Nurses, Health Care Support Workers, and Occupational therapists, Physiotherapists, Psychologists, Mental Health Social Workers and Specialist Support Workers.

The team will provide a Memory Assessment Service which aims to provide timely diagnosis and ongoing review/monitoring of those on medication for dementia whose condition is stable.

There is also availability for those recently diagnosed with a dementia to access a 6 week information programme which offers education and practical advice about living with a dementia diagnosis. In addition to this we offer Cognitive Stimulation Therapy and Emotional Well-being groups.

The Team is based over two sites within the Swansea Area, at Ty Garngoch (01792

531200) and at Westfa Day Hospital (01792 643537)

Rainbow Call Companions

A free telephone befriending service for LGBT+ people who live alone and feel they would benefit from a friendly phone call every week or two.

This is a service specifically for lesbian, gay, bisexual, transgender plus (LGBT+) people aged over 75 who would like to speak to someone who’s also LGBT+.

Web: Find a rainbow call companion: LGBT+ phone befriending (reengage.org.uk)

Tel: Freephone 0800 716543

Reengage

Our new Activity Groups, delivered by Re-engage volunteers, will help you stay active and meet new people.

Each group will take part in a gentle activity such as dancing, chair yoga, gardening, tai chi and boules, and there will be plenty of time afterwards for refreshments and a chat.

The groups will be run by Re-engage volunteers and anyone who joins will be picked up and dropped home again afterwards by one of our volunteer drivers.

Web: Activity groups for older people in Wales (reengage.org.uk)

Tel: 0800 716543

Swansea Carers Centre

Dementia Virtual Drop in: Every Tuesday 2-3 pm Irene Mortimer (Dementia Coordinator) will attend each session to support and Q&A

Tel: 07903671597 Email: [email protected]

Offering new helpline services to offer carers further support during this period. The helplines will be available from Monday – Friday 9.30am – 4pm.

Carer Support Helpline: 01792 653344 / 07984 445465

Counselling Support Helpline: 01792 653344 / 07984 445484

Benefits Advice Line: 07984 445493 / 07984 445491

Caring for someone with dementia: 07746 133240

Hospital Outreach: 07984 445495

Web: www.swanseacarerscentre.org.uk Tel: 01792 653344 Email: [email protected]

Swansea Dementia & Carer Project

The Swansea Dementia and Carer Project supports people living with Dementia and their Carers throughout Swansea.

The overall aim of the project is to provide people living with dementia and their carers with an opportunity to engage socially in the community, access community resources with the support of a volunteer, reduce isolation for the person living with dementia and carers and offer a listening ear to those we support.

For more information or to make a referral to the Swansea Dementia and Carer

Project, please contact:

Email: [email protected] Web: Swansea Dementia and Carer Project

The Silver Line

Free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

Tel: 0800 4 70 80 90 Web: www.thesilverline.org.uk

Click to return to Index

Substance Misuse & Addictions

ADFAM

Gives information and support for the families of drug and alcohol users.

Web: www.adfam.org.uk

Adferiad

Adferiad Recovery provides support for vulnerable people in Wales and their families and carers. Adferiad Recovery will have a particular focus on people with mental health problems, substance misuse problems, and those with co-occurring and complex needs.

For substance misuse support visit: Services Archive - Adferiad

Tel: 01792 816600 Email: [email protected]

ARA - Recovery For All

A registered charity, we help people to recover from mental health, drug and alcohol and gambling problems. Our services are free, confidential and proven to help.

Web: Welcome to Ara - Addiction Recovery Agency (Ara) - Recovery For All (recovery4all.co.uk)

Tel: 0330 1340 286 Email: [email protected]

Barod

Provides practical help including needle exchange, information, training and education about drug use. Also provide advice, support and guidance around benefits, housing, health, etc, for all drug users. Undertakes specialist substance misuse assessments and provides a range of one to one help and group activities.

Telephone support available for adults and young people experiencing substance misuse issues. People are still able to self-refer to the service via AADAS on 01792 530719 whether they live in Swansea, Neath or Port Talbot. Barod’s young people's support service ‘Choices’, are offering new and existing service users digital support sessions and assessment through phone and text Monday to Friday.

Barod are now providing a needle exchange service in Swansea between the hours of 10 – 3pm (Monday to Friday)

Our Live Webchat service is available Wales-wide from 9am to 9pm, Monday to Friday; and between 11am to 4pm on Saturday and Sunday. To use the service, simply visit Barod’s homepage at https://barod.cymru/, and click on the chat tab in the bottom-right corner. For more information about our new webchat service, please visit: https://barod.cymru/webchat/ This brand new service is the first of its kind for substance misuse in Wales. The service is operated by our trained support workers, who can provide support for people affected by their own or someone else’s substance use, or give instant information or advice regarding what support is available and how to access it. It is also open to professionals as well as the general public.

Address: 73/74 Mansel Street, Swansea, SA1 Tel: (01792) 472002 Web: https://barod.cymru/

DAN 24/7

A free and bilingual telephone drugs helpline providing a single point of contact for anyone in Wales wanting further information or help relating to drugs or alcohol.

Tel: 0808 808 2234 Text “DAN” to 81066 Web: www.dan247.org.uk

FRANK

24-hour 7 days a week friendly, confidential drugs advice.

Tel: 0300 123 6600 Text: 82111 Email: [email protected] Web: www.talktofrank.com

Help Me Quit

The single brand for free NHS stop smoking services in Wales.

Tel: 08000852219 Text: HMQ 80818 Web: https://www.helpmequit.wales/

Newid - Drug & Alcohol Services in Swansea & Neath Port Talbot

Newid is the single point of access for people affected by drugs and alcohol. At Newid they believe that everyone can achieve their full potential, and they aim to provide the support to do so.

They understand that everyone’s relationship with drugs and alcohol is different and the highly experienced staff will make sure that you have the support you need. At Newid they believe in a person centred approach to make postive changes to improve physical and mental wellbeing.

Commissioned by the Western Bay Area Planning Board, Newid includes partners from Swansea Bay University Health Board, PSALT, Dyfodol, Barod, WCADA and Platform. The partnership approach ensures they deliver exceptional quality of care. Newid’s core value is, working together to achieve positive change and this is integral to everything they do.

How to access the service

A referral can be made by the person themselves or by a professional on behalf of the person but consent must be sought from the person concerned for contact to be made. To make a referral or refer yourself, visit Make a Referral - Newid and complete the form and submit.

Services Available

- The Engagement Team: Swansea: 01792 472002 or Neath Port Talbot: 01639 633630

- Community Drug & Alcohol Team

- PSALT

- Adferiad Recovery: Swansea: 01792 472518, Neath: 01639 633630, or Port Talbot: 01639 890863

- Barod: 01792 472002

- Dyfodol (for those within the justice system): Swansea: 01792 656400 or Neath Port Talbot: 01639 622360

- Platform

- Needle and Syringe Programme: 01639 763695

For more details on these services, visit: Services Available - Newid

Tel: 0300 790 4044 (Swansea) 0300 790 4022 (Neath Port Talbot)

Email: [email protected]

Web: http://www.newidcymru.co.uk/

Click to return to Index

PLEASE NOTE: The information provided in this directory is intended to help you make an informed decision in relation to your own circumstances. You must consider whether you feel they are the right options for you. This is a list of organisations for your reference. This list is by no means exhaustive. For further information, or if you would like to add or amend an entry please contact the SCVS Mental Health Development Service: Beth Preston, Mental Health Information Officer – [email protected] or Helen Foster, Mental Health Development Officer - [email protected]

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Index

CONTENTS:

Benefits/Financial Difficulties

Christians Against Poverty (CAP)

Citizen’s Advice

Maggies Cancer Caring Centre

National Debtline

Shelter Cymru

StepChange Debt Charity

Swansea Council

Tax Aid

Qualia Law CIC

BereavementBereavement Advice Centre

Child Bereavement UK

Cruse Bereavement

Gov.UK

Grief Encounter

Keyhope Centre

Miscarriage Association

The Compassionate Friends

2wish

SOBS (Survivors of Bereavement by Suicide)

WAY (Widowed and Young)

Winston's Wish

Black & Minority Ethnic

African Community Centre

BAME Helpline

BAME Mental Health Support

BAME Outreach Programme

Black Association of Women Step Out (BAWSO)

Centre for African Entrepreneurship (The CAE)

Chinese Autism Support @ CIWA

Chinese in Wales Association

Diverse Cymru

Ethnic Youth Support Team (EYST)

Swansea Carers Centre - BAME Project

Asylum Seekers and Refugees

A Better Welcome to Swansea

African Community Centre

Asylum Justice

Ethnic Youth Support Team (EYST) - Refugee & Asylum Advice Project

Friends and Neighbours (FAN)

Migrant Help Asylum Helpline

Swansea Asylum Seekers Support

Welsh Refugee Council

Carers

Carers Wales

Chinese Autism Support @ CIWA

Mobilise

Swansea Carers Centre

YMCA

Children & Young People

Community

FAN (Friends and Neighbours)

Involve

Keep Wales Tidy

Llais

Local Area Coordinators

GivingWorld.org.uk

Our Neighbourhood Project

Petallica

Swans Community Trust

Crime

South Wales Victim Focus

Domestic Abuse

Black Association of Women Step Out (BAWSO)

Calan DVS

DYN Wales

Hourglass Action on Elder Abuse

Live Fear Free

Relate Cymru

Respect Phoneline

Stori Cymru

Swansea Council’s Domestic Abuse Hub and IDVA Project

Swansea Women’s Aid

Education, Employment & Training

Able Futures

Achieving Change through Employment (ACE)

Advisory, Conciliation and Arbitration Service - ACAS