As the situation around the Coronavirus pandemic evolves, the SCVS Team are still here to offer support and assistance to people in need at this difficult time.

This page has information on resources to help you cope, the direct and signposting support SCVS can offer to help you, and even tips on games to keep children entertained when unable to leave the house.

Direct signposting support

Given the current situation, we will still be offering signposting, and some direct support services to individuals. We will also be monitoring the situation locally as it develops to assess demand, and then will formalise any additional services based on need.

We have up to date information on services across the whole county so that we can signpost you to the support you need.

This is not a crisis response service, and only operates 9am - 5pm, Monday - Friday:

Contact the SCVS Team lead for your area:Swansea as Clusters map - SCVS Support Teams March 2020

City Team - Danielle Lock[email protected] / 07946 535304 (covers the City Centre, SA1)

Cwmtawe Team – Amy Meredith-Davies: [email protected] / 07943 189233 (covers Clydach, Llansamlet and Morriston)

Penderi Team – Danielle Lock: [email protected]  / 07946 535304 (covers Brynhyfryd, Fforestfach, Manselton, Blaenymaes)

Llwchwr Team – Amy Meredith-Davies: [email protected] / 07943 189233 (covers Gowerton, Gorseinon, Penclawdd, Garnswllt and Pontarddulais) 

Bay Team– Emma Crocker: [email protected] / 07943 189233 (covers Uplands, Sketty, West Cross, Mumbles, Killay, Gower and the University)

If you are in urgent crisis, please contact the Social Services Emergency team - details can

be found by clicking here. 

If you need to book a Covid test click here 

If you are asked to self isolate by Test Trace Protect (TTP), it is essential you do so.

We understand that this is very difficult, but there are sources of support available. Information on eligibility and how to claim the Isolation payment can be found by clicking here.

Information about food delivery options is available by clicking here.

If you are asked to self isolate, and this is causing issues for you; please contact one of the SCVS Team on the details above and they will do their best to help you find the support you need.

We have also developed several new formal services in response to local need arising during the pandemic:

Digital Support Volunteers - One to one support to help people at home or isolating to get to grips with technology

Resources to support you 

Benefits and legal advice

Benefits Advice - the website Turn2Us; has a comprehensive, searchable section relating to benefits available at this time - click here for more information

Senedd Research have a regularly updated, and very comprehensive webpage covering benefits, housing and education, to advice services and utilities  - click here to view

The Money Advice Service have a wealth of information for individuals on their ‘Coronavirus – what it means for you and what you’re entitled to’ page

Swansea Law Clinic is working on a rapid response to the crisis, and can refer people to a debt and welfare advice agency available remotely. Referrals must come through them, so if you need legal advice at this time please email [email protected]

Friends Against Scams have a page of information and resources about scams that have been seen during coronavirus – have a look to make sure you aren’t caught out, or check whether something is legitimate here 

Food and nutrition

Cardiff and Vale UHB Public Health Dietetics Team have produced a great infographic on Food and Mental Health during the crisisclick here to view

Staying Active

BME Sports Cymru has produced a great resource sheet of has a range of activities from various instructors and organisations to keep you and your families active – click here to read it (DOC LINK)

We’ve put together a list of links to places where you can find home physical activity and play ideas – click here to read 

Older People

Age Cymru West Glamorgan – Telephone support service for Over 70’s (or over 50 and living with a disability or long term health condition) – 01792 648886 / [email protected]

The Silver Line - free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year - call anytime on: 0800 4 70 80 90 visit:


I Can, the Children's Communication Charity have released a great blog - ‘Recommended resources for home-learning and helping children's understanding'

Carmarthenshire Council’s Team Around the Family have pulled together a great list of online resources / sites to help to keep children entertained during the coronavirus lockdown 

Kier Construction have shared a resource they’ve put together for parents who now face the challenge of home schooling during the current period

The Children’s Commissioner for Wales has developed an information hub for children, young people, and families in Wales. They’ll post answers to your questions, be honest when they don’t have the answers, post ideas, things to do while at home and things make to you relax and laugh.

Mental Health and Wellbeing

Our Mental Health Team has gathered a host of information to support mental health and wellbeing at this time - click here for more

The Bevan Foundation have produced guidance to help support people who are caring for someone who is dying at home from COVID-19 infection. Read more here

Swansea Bay University Health Board have gathered together comprehensive resources to support those who have been bereaved during the crisis. 

Cruse Bereavement Care have put together resources to share how bereavement and grief may be affected by this pandemic, covering some of the different situations and emotions bereaved people may have to deal with.

The Live Fear Free Helpline provides support for victims and survivors irrespective of gender; service providers and ‘concerned others. Click here to visit the website, or call: 0808 8010 800

The Safer Wales Dyn project provides support to Heterosexual, Gay, Bisexual and Trans men who are experiencing Domestic abuse from a partner. Click here to visit the website, or call: 0808 801 0321

The BAWSO helpline offers support to BAME victims and survivors affected by domestic abuse and all forms of violence against women. Click here to visit the website, or call: 08007318147

The Emerging Minds network have produced and information sheet for Supporting children and young people with worries about COVID-19 

Psychology Tools we have put together this free guide to help you to manage your worry and anxiety in these uncertain times 

Guidance for specific health issues during the coronavirus emergency

Action on Hearing Loss - Communication support; shop for hearing assistance technology; information line M-F 9am – 5pm

Deaf Blind UK - General information for users during the emergency, including helpline numbers

Alzheimer’s Society - Advice if you are living with someone with dementia during this emergency

British Liver Trust - Wide range of advice for high-risk liver patients

British Heart Foundation - Wide range of advice for those with a heart or circulatory disease

Diabetes UK - Wide range of advice for those with diabetes

Asthma UK - Wide range of advice for those with asthma

British Lung Foundation - Wide range of advice for those with a lung condition

Maggie’s (McMillan Cancer) - Online and phone support groups for those with cancer

Stroke Association - General guidance and links; helpline 0303 3033 100

MS Society - Email Fiona McDonald; [email protected] - Support to those with MS - how to apply for grants etc

Paul Popham Fund, Renal Support Wales - Support for Kidney Patients


Mencap have produced a great easy read guide covering the main things you need to know about Coronavirusclick here to read it

Digital Communities Wales have a guide and resources to help people stay connected, find reliable information, shop for necessities and stay healthy by using technology during the Covid 19 pandemic – click here for more information

Infoengine - the online directory of third sector support - while organisations may have had to change what they can offer at this time, you can find information on hundreds of groups here

(Click to go back to the main Coronavirus page)