Covid 19 Well Being Directory graphicAs the situation around the Coronavirus pandemic evolves, we know that this is a very difficult time for people across the whole of the UK. This directory lists Swansea based & national support organisations and services that may be useful to you at this time.

This list is by no means exhaustive and is intended to help you make an informed decision in relation to your own circumstances.

If you’re a young person, parent or professional supporting young people and looking for wellbeing support in Swansea or Neath Port Talbot, please click here for the tidyMinds website - here to help you understand the way you’re feeling, and find the right advice and support.

For more information on support available for individuals in Swansea, including direct support and signposting, click here


Directory last updated 19/07/2021 

If you would like to add or amend an entry please contact the SCVS Mental Health Development Service: Beth Preston, Mental Health Information Officer – [email protected] or Helen Foster, Mental Health Development Officer - [email protected]  


Index 

(click below to jump to the relevant section)


Benefits & Financial DifficultiesBereavement

Black & Minority Ethnic

Asylum Seekers and Refugees

Carers

Children & Young People

Community

Crime

Domestic Abuse

Education, Employment & Training

Housing, Tenancy & Homelessness

Learning & Physical Disabilities

Mental Health

Older People

Substance Misuse & Addictions


CONTENTS:


Benefits/Financial Difficulties

Christians Against Poverty (CAP)

Provides free debt advice and help to provide a practical solution to debt.
CAP works with all people irrespective of gender, faith, age, sex etc. and is not just for Christians.  Appointments are still be taken during Covid and these can me made by calling the freephone number. Appointments take place over the phone.

Tel: Freephone - 0800 328 0006
Line Open: Monday - Thursday 9.30am - 5 pm Friday 9.30am - 3.30pm


Citizen’s Advice

Provides free, independent and confidential advice on legal and financial difficulties.

COVID Update: All advisers are still available to give advice over the phone, and where necessary a telephone appointment for this can be made. You can also email any queries. If you would like help to fill in a benefit form for example, the website has a step by step guide to help with this.

Tel: Swansea Neath Port Talbot Adviceline number: 0808 278 7926

Advicelink Cymru national number: 0800 7022 020

Email: [email protected]    Web: www.citizensadvice.org.uk 

Universal Credit claims - Support is available from the Help to Claim team over the phone, phone 08000 241 220, calls are free and lines are open 8am to 6pm, Monday to Friday and online at this link: https://www.citizensadvice.org.uk/helptoclaim/


Maggies Cancer Caring Centre

Offer free practical, social and emotional support for anyone affected by a cancer diagnosis Benefits Advice, this service is available for anyone diagnosed with cancer and for people caring for someone with cancer.

COVID Update: Currently operating via telephone and email.

Tel: 01792 200 000     Web: https://www.maggies.org/our-centres/maggies-swansea/


National Debtline

An independent charity, dedicated to providing free debt advice by phone and online to people across the UK.

COVID Update: We know many people are worried about their finances right now. We are here to help. Like many employers, we are taking steps to look after our staff but we are open to give you the advice and support you need. For instant information and guidance see our Coronavirus fact sheet.

Tel: 0808 808 4000 to speak to an adviser on 9am - 8pm Monday to Friday.

Use our Digital Advice Tool to do a budget if you're ready and get online advice about your debt solution options. Webchat with an adviser 9am - 8pm Monday to Friday

Web: www.nationaldebtline.org


Shelter Cymru

Provides information and support on a variety of housing difficulties, such as; bad housing, insecure, homelessness or risk of homelessness) and also provide a specialist debt advice service.

COVID Update: Useful advice page on Covid and housing - https://sheltercymru.org.uk/get-advice/coronavirus/ 

Tel: 07973 341566     Housing and Debt Advice Helpline: 0345 075 5005 (9:30am – 4.00pm, Monday to Friday)

Web: https://sheltercymru.org.uk/


StepChange Debt Charity

Debt helpline (free from all landlines and mobiles) is open from 8am to 8pm, Monday to Friday and 8am to 4pm on Saturday. Check online to see what information to gather so you are prepared for the call.

COVID Update: Useful advice page on coronavirus and debt: https://www.stepchange.org/debt-info/debt-and-coronavirus.aspx

Tel: 0800 138 1111     Web: https://www.stepchange.org/


Swansea Council

Council’s Coronavirus help web pages that provides advice for people that are risk of redundancy or have been made redundant.  

Web: www.swansea.gov.uk/coronavirusredundancyhelp


Tax Aid

A charity giving free advice for people on low incomes about challenges such as tax debt or self-employment. HMRC must make reasonable adjustments for taxpayers with mental health problems – TaxAid can help with those whose problems cannot be resolved with HMRC.

COVID Update: TaxAid is also playing our part in supporting vulnerable people, and slowing the spread of the virus, by moving our services online and on the phone.

Tel: 0345 120 3779     Web: www.taxaid.org.uk

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Bereavement

Cruse Bereavement

COVID Update: All group support sessions have ceased and we are now offering bereavement support via telephone for those clients willing to receive support through this medium. If anyone is looking for bereavement support they can contact us on 01792 462845 where we can take a referral and put them in contact with a bereavement volunteer as soon as possible.

Tel: Swansea 01792 462 845     Helpline: 0808 808 1677     Email: [email protected]  

Web: https://www.cruse.org.uk/


Gov.UK

Step by step practical advice on what to do when someone dies: https://www.gov.uk/when-someone-dies


Grief Encounter

Supporting bereaved children and young people

Covid Update: We know that children, young people and their families will need advice and help more than ever, and so our helpline is open to all and operating its usual hours, 9am – 9pm Monday to Friday. We have increased our qualified and trained team, who are there to listen every day. You can call us free on 0808 802 0111, or log on to our live web chat for confidential support. You can also email us on [email protected], and we will respond to all of your questions providing appropriate advice and information.

Tel: 0808 802 0111     Web: https://www.griefencounter.org.uk/

Web Chat: www.griefencounter.org.uk     Email: [email protected]


Miscarriage Association

COVID Update: Our support and information services are still very much here for you during these difficult times. If you are looking for information about the impact the current pandemic might have on anyone affected by pregnancy loss (including access to early pregnancy and maternity services), you can find it here: 

https://www.miscarriageassociation.org.uk/information/information-on-coronavirus-covid-19/

Tel: 01924 200799  Mon-Fri  9am-4pm     Web: https://www.miscarriageassociation.org.uk/     

Email: [email protected]


Swansea Bay University Health Board

A web page offering advice and support for those recently bereaved.

Web: https://sbuhb.nhs.wales/hospitals/a-z-hospital-services/bereavement-support/coping-if-you-have-been-recently-or-suddenly-bereaved/


 The Bevan Foundation 

Have produced guidance to help support people who are caring for someone who is dying at home from COVID-19 infection: http://www.bevancommission.org/en/publications?id=60


The Compassionate Friends

Supporting bereaved parents and their families.

COVID Update: You can keep in touch with and be supported by us through our Helpline on 0345 123 2304 and our online support. We are here for you particularly during this challenging time. You are not alone.

Tel: 0345 123 2304     Web: https://www.tcf.org.uk/     Email: [email protected]


Winston's Wish

Supporting children and young people to cope with their grief

COVID Update: All service available remotely plus online resources for Children/Young People experiencing bereavement related to Covid-19.

National Freephone Helpline*: 08088 020 021 (open 9am – 5pm, Monday – Friday) *In order to protect our staff, our Helpline is currently operating a remote service. Please leave a message on our voicemail with your first name and a contact number (with area code) and a Helpline Practitioner will call you back from a withheld number as soon as possible.

Email support: [email protected]     Crisis Messenger: Text WW to 85258 (available 24/7)

Online chat: click here (available 12-4pm, Wednesdays and Fridays)   

Web: https://www.winstonswish.org/coronavirus 

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Black & Minority Ethnic

African Community Centre 

Welcomes all people, especially Africans born in Africa or in the diaspora (e.g. African Caribbean, British African etc.) who are currently resident in Wales. They aim to provide support to enable individuals to better settle into the local community.

COVID Update: The centre is closed until further notice, updates will be posted on social media and the website.

Now offering a volunteer counselling service for BAME, asylum seeker and refugee children and young people. All volunteers are members of BACP. For a referral form, telephone or email:

Tel: 07825287334     Email: [email protected]

Web: https://africancommunitycentre.org.uk/


BAME Helpline

The helpline is for anyone over the age of 18 living in Wales, particularly if you identify as Black, Asian or Minority Ethnic, or if you would like to speak to someone in a language other than English or Welsh.

BAME Helpline Wales is a national multi-lingual telephone helpline delivered by a partnership between EYST, Women Connect First, ProMo Cymru, Henna Foundation and other BAME Stakeholders to provide information, referral and signposting for BAME people to specialist advice, mainstream and community organisations. Funded by Welsh Government via the Voluntary Sector Emergency Fund, the helpline is initially a 6 month pilot project, and aims to respond to the disproportionate impact of the Coronavirus Pandemic on BAME communities.

We are open 10:30am to 2:30pm, Monday to Friday. 

Tel: 0300 222 5720     Text: 07537 432416     Web: https://bame.wales/ 


BAME Mental Health Support

BMHS is a not-for-profit organisation focused on education and advocacy to inspire a mentally healthy BAME community by providing support appropriate to their mental health and wellbeing.

230 High Street, Swansea, SA1 1NY

Tel: 0800 144 8824     Email: [email protected]

Web: https://www.bamementalhealth.org/


Black Association of Women Step Out (BAWSO)

Service to Black and Minority Ethnic women and children, made homeless through a threat of domestic violence or fleeing domestic violence in Wales.

COVID Update: The office is temporarily closed due to the COVID -19 crisis; however we are still accessible via telephone.

Tel: 01792 642003 Monday to Friday 9am to 16.45 pm     24 hour helpline: 0800 7318147

Web: [email protected]


Chinese Autism Support @ CIWA 

Chinese Autism Support has been working closely with the Chinese In Wales Association (CIWA), focusing on autistic children and their siblings and carers. They run projects to highlight on how autism is still greatly stigmatised among the Chinese community and resulting in families to “hide away”. They also work closely with professionals to support their Chinese clients. Currently they are operating both a self-referral and professional referral system.

Tel: 01792 469919     Web: https://chineseinwales.org.uk/autismchinese/

Facebook: https://www.facebook.com/autismchinese/    Email: [email protected]


Chinese in Wales Association

Providing advocacy, advice, information, hate crime, interpretation/translation and signposting service.

COVID Update: CIWA's current opening hours are 9am-5pm Monday to Friday,  offering telephone and email enquiry, Chinese webchat communication support as well as face to face support by appointment only.

Tel: 01792 469919     Web: https://chineseinwales.org.uk/

Facebook: www.facebook.com/ChineseInWales/     Email: [email protected]


Swansea Carers Centre - BAME Project

The BAME project at Swansea Carers Centre will work together with local BAME organisations to identify BAME carers and encourage them to feed into developing our new carer support service.

The project will:
· hold Zoom (or face to face if safe to do so) monthly consultation sessions with carers from different community groups
· offer 1-1 carer well-being support and peer support group sessions
· aim to increase household income by providing welfare benefit information advice
· help complete forms and offer advice
· recruit BAME volunteers to support this project
· activities
· training opportunities in different languages

If you are you are a carer within the BAME community; you are a professional working in the BAME community or perhaps you know someone who could benefit from our help, then please contact: 

Ema Begum - Email: [email protected]   Tel: 07944843968

Web: https://www.swanseacarerscentre.org.uk/

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Asylum Seekers and Refugees

African Community Centre 

Welcomes all people, especially Africans born in Africa or in the diaspora (e.g. African Caribbean, British African etc.) who are currently resident in Wales. They aim to provide support to enable individuals to better settle into the local community.

COVID Update: The centre is closed until further notice, updates will be posted on social media and the website. Now offering a volunteer counselling service for adult asylum seekers and refugees called Reach: Me. All volunteers are members of BACP. For a referral form, telephone or email:

Tel: 07825287334     Email: [email protected] or 

[email protected]

Web: https://africancommunitycentre.org.uk/


Asylum Justice

Offering free legal advice and representation to asylum seekers, recognised refugees and other vulnerable migrants. COVID Update: Clients can access telephone advice on the following numbers at the following times:

Tel: Monday evenings between 6 and 8 pm 07983 176230 or 07395 959299

Thursday evenings between 6 and 8 pm: Please call: 07983 176230 or 07752 275065

Email: Any urgent queries around these times can be e-mailed to: [email protected]

Web: http://asylumjustice.org.uk/


Ethnic Youth Support Team (EYST)

It aimed to fill a gap in provision for young BME people aged 11-25 by providing a targeted, culturally sensitive and holistic support service to meet their needs. Since then, EYST has expanded its mission and vision to also meet the needs of BME young people, families and individuals including refugees and asylum-seekers living in Wales.

COVID Update: During this period EYST will try and continue to support their Asylum and Refugee clients in the safest way possible for all. If you need support please call the numbers in the specific time slots. A member of the team will answer and arrange a time for you to have a phone appointment with either Aliya or Sophie.        

Tel: For enquiries Monday to Friday between 10am – 1pm please call 07394 923317

For enquiries Monday to Friday between 1pm – 4pm please call 07512 792182

Email: [email protected]

Web: www.eyst.org.uk


Friends and Neighbours (FAN)


FAN's mission is to promote religious and racial harmony by developing and strengthening good relations between individuals of all beliefs, races and cultures, thus fostering a spirit of kinship, mutual understanding and respect among the peoples of the world.
How do we put our mission into practice? Through weekly FAN Group Meetings, currently using Zoom. 

If you want to find out more or to explore ways to bring the benefits of FAN to your community, please contact Philippa Wisdom, Development & Support Officer.

Email: [email protected]     Tel: 07938978397     FB: www.facebook.com/thefancharity  

Twitter: [email protected]     Web: www.thefancharity.org


Migrant Help Asylum Helpline

If you are an asylum seeker and live in Wales, you can contact the helpline number for support.

COVID Update: During these difficult times, we continue to deliver crucial services to some of the most vulnerable people in our society. We have collated a list of resources available to our clients, from translated advice to information on changes to the asylum process, support available to victims of modern slavery, tips on staying healthy, distance learning and wellbeing support: https://www.migranthateelpuk.org/news/covid-19-upd We will continuously update the information to ensure that our clients get the support they need.

Tel: 0808 8010 503     Helpline available 24/7     Web: www.migranthelpuk.org


Swansea Asylum Seekers Support

We are a volunteer-led registered charity, run and managed by our members, who include asylum seekers, refugees and other local people. We give a warm welcome to people seeking sanctuary in Swansea through our twice-weekly drop-ins, and offer practical support, educational and recreational opportunities.

COVID Update: Due to concerns over the current Corona-Virus situation SASS’ Friday and Saturday community drop-ins are closed until further notice. SASS provides up to 240 meals every week, a lifeline to many people who also rely on other community groups that are now also closed. We fear food poverty is a major concern. We are working with other organisations to provide emergency assistance to those most needy and vulnerable.

Tel: Please call 07853 717017 if you or someone you know is desperately in need of help

Web: https://sass.wales/

Virus information in multiple languages: https://sass.wales/2020/03/13/corona-virus-guidance-for-asylum-seeking-communities-in-the-uk/


Welsh Refugee Council

Support for newly granted refugees with Universal Credit applications, Housing, Child Benefit applications, Asylum support applications (call Migrant Help first)

COVID Update: Your call will be triaged by one of our team and if we are able to help you will be called back by one of our experienced caseworkers. If an interpreter is required we will do our best to have an interpreter available on the phone.

Tel: Swansea – 07918 403 666     Web: https://wrc.wales/

(Unfortunately, this is not a freephone number, and we would suggest people firstly seek help from Migrant Help, Jobcentre Plus or another organisation offering a freephone number. We are trying to reduce costs to our service users which is why we will call them back if we can help)

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Carers

Carers Wales

Carers Wales provide information and support to carers.

They have launched a new emotional support service for unpaid carers to help combat isolation and the unrelenting toll of the pandemic.

The new Listening Support Service is via telephone, offering unpaid carers a chance to chat to someone who understands the challenges of caring. The trained callers will make a series of phone calls, providing emotional support and a listening ear, to support carers wherever they are in their caring journey. Also available in Welsh.

  • Carers can self-refer
  • Carers can receive a series of regular calls (weekly/fortnightly)
  • Carers can connect with someone who understands the challenges of caring

For more information click here - https://www.carersuk.org/wales/help-and-advice/listening-support-service

Web: https://www.carersuk.org/WALES     Tel: 029 2081 1370     Email: [email protected]


Chinese Autism Support @ CIWA 

Chinese Autism Support has been working closely with the Chinese In Wales Association (CIWA), focusing on autistic children and their siblings and carers. They run projects to highlight on how autism is still greatly stigmatised among the Chinese community and resulting in families to “hide away”. They also work closely with professionals to support their Chinese clients. Currently they are operating both a self-referral and professional referral system.

Tel: 01792 469919     Web: https://chineseinwales.org.uk/autismchinese/

Facebook: https://www.facebook.com/autismchinese/    Email: [email protected]


Mobilise

The Carers Information Service & Outreach Team are here to support you through this difficult time. If you are struggling and would like a friendly chat or some practical help please ring us on 0300 0200 002. You can also book a time for one of the team to ring you back.  

Our online service supports carers to connect. Join other carers online for supportive chats to share practical tips and tricks, and sometimes just to vent. 

Web: https://www.mobiliseonline.co.uk/    Tel: 0300 0200 002


Swansea Carers Centre

Provide a range of support services and advice and guidance including benefit advice, counselling service, training, support for parent carers and those caring for someone with dementia, and volunteering opportunities to all carer’s in Swansea.

COVID Update: Offering new helpline services to offer carers further support during this period. The helplines will be available from Monday – Friday 9.30am – 4pm.     

Tel: Carer Support Helpline: 01792 653344 / 07984 445465     Counselling Support Helpline: 01792 653344 / 07984 445484

Benefits Advice Line: 07984 445493 / 07984 445491     Caring for someone with dementia: 07746 133240     Hospital Outreach: 07984 445495

Also continuing to support and take referrals for Young Adult Carers aged 16 to 25. 

Email: [email protected]     Tel or text: 07305820449

Web: www.swanseacarerscentre.org.uk


YMCA

YMCA Swansea Young Carers Service supports young carers aged 8-18 to have a break from their caring role.

COVID Update: Has switched to providing a remote service.

Email: Egija Cinovska: [email protected]  or  Anne-Marie Rogan: [email protected]

Web: https://www.ymcaswansea.org.uk/

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Children & Young People

If you’re a young person, parent or professional supporting young people and looking for wellbeing support in Swansea or Neath Port Talbot, please click here for the tidyMinds website - here to help you understand the way you’re feeling, and find the right advice and support.

Image of colourful circles, text says tidyMinds is a Swansea Bay based website for young people, their families and the professionals who support them

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Community

FAN (Friends and Neighbours)

FAN groups in Swansea – links friends and neighbours in local communities. Holding ‘virtual’ meetings via Zoom, meet for an hour each week and take it in turns listening to each other’s stories and experiences. If you are learning English it can be a good way to improve skills.

Contact Phillipa Wisdom: Tel: 07938978397     Web: www.thefancharity.org     Facebook: @THEFANCHARITY


Local Area Coordinators

We can help anyone make connections and build relationships within their community. We walk alongside people and help them build their vision for a good life, stay strong and connected and feel safer and more confident in the future. If you are facing some kind of challenge or complex life situation you are welcome to contact us. No referral is necessary and we work with all ages.

COVID Update: Working with many local mutual aid and informal community support groups to assist those isolating or unable to access food, medicine etc.

Tel: 01792 636707     Email: [email protected]     

Web: www.swansea.gov.uk/localareacoordination


GivingWorld.org.uk

Providing free of charge clothing, food Items, toiletries, cleaning and household products so the most vulnerable people in our communities can stay safe and well. To register and access free of charge business surplus stock, please visit:

Web: https://www.givingworld.org.uk/charity/       Email: [email protected]

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Crime

South Wales Victim Focus

Offering help and support to anyone in South Wales affected by crime, currently via telephone, email or text.

Tel: 0300 3030161   National 24hour Support line – 0808 1689111 

Web: www.southwalesvictimfocus.org.uk      www.victimsupport.org.uk 

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Domestic Abuse

Hourglass Action on Elder Abuse

Advice and information on abuse of older people.

Tel: 0808 808 8141     Web: https://www.wearehourglass.cymru/wales


Black Association of Women Step Out (BAWSO)

Service to Black and Minority Ethnic women and children, made homeless through a threat of domestic violence or fleeing domestic violence in Wales.

Tel: (01792) 642003      Email: [email protected]     Web: https://bawso.org.uk/


DYN Wales

The Safer Wales Dyn project provides support to Heterosexual, Gay, Bisexual and Trans men who are experiencing domestic abuse from a partner. The Safer Wales Dyn helpline lets you speak confidentially to someone who can listen to you without judging your situation.     

Dyn Helpline: 0808 801 0321     Monday – 10am – 4pm     Tuesday – 10am – 4pm     Wednesday – 10am – 1pm     

Web: www.dynwales.org/swansea


Hafan Cymru

Hafan Cymru is a charitable housing association that provides accommodation and support to women, men, their children and young people across Wales. Hafan Cymru offers a complete package of support provision to help people with a wide range of needs.

COVID Update: Currently running drop in via the telephone.

Tel: 01792 345751 or 07917 771320     This service will be available: Monday–Thursday 09:00-16.30 and Friday 09.00-16.00   

Web: https://www.hafancymru.co.uk/


Live Fear Free

Live Fear Free Helpline. Open 24/7 to listen to and support victims of domestic abuse and sexual violence.

Tel: 0808 80 10 800     Text: 078600 77 333     Webchat: www.gov.wales/live-fear-free    

Email: [email protected]


Relate Cymru

Relate Cymru is the national charity for relationship support in Wales.

COVID Update: We have increased the availability of our highly trained counsellors to support everyone’s relationships during this unprecedented time.       

Tel: 0300 003 2340     Web: www.relate.org.uk/cymru 

N.B. There is a charge for some services. Information about live chat and telephone counselling can be found here: https://www.relate.org.uk/relationship-help/talk-someone


Swansea Council’s Domestic Abuse Hub and IDVA Project

COVID Update: In light of the COVID-19 outbreak and in line with national Public Health Advice, some changes have been made to our service delivery for those at risk of Domestic Abuse.  Swansea Council’s Domestic Abuse Hub and IDVA Project (referral only) continue to operate, providing safety advice and emotional support to those currently at risk, and can be contacted by telephone.

As always, if you or someone else is in immediate danger please call 999 and ask for the police. 

Tel: 01792 636512


Swansea Women’s Aid

Offers empowerment, safety and support for women and children experiencing domestic abuse.

COVID Update: Refuges and safe houses – up and running. If a space becomes available, each referral will be assessed on the outcome of a corona virus health risk assessment and current state of play in refuges in relation to the virus and existing residents.

DAISE outreach: Drop in suspended. Pre-booked face to face appointments not available and support offered over phone instead. Public number has additional people staffing it so we can handle more incoming calls and support workers lined up to do crisis support/information giving etc. as a back-up to this. If support is not viable over the phone, we are offering 2 face to face appointments a day at Bond St. These can only be booked on the day and will be subject to health risk assessment.

SWAN: evening outreach offering window service only on Monday and Thursday nights; crisis support being offered face-to-face subject to health risk assessment; phone support available.

Tel: 01792 644 683     Web: http://swanseawomensaid.com/

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Education, Employment & Training

Able Futures

Working from home and feeling stressed / worried and isolated?

Whatever is on your mind, if you’re experiencing issues that are affecting your mental health at work, Able Futures can help. Nine months advice and guidance from a mental health professional will be arranged at a time to suit you. There is no cost to use this service, no waiting list and it’s completely confidential. In these times of Covid 19 - we continue to be available via all forms of communication: phone, text, skype, zoom etc. This service is only available to those in part/full time work.

Web: www.able-futures.co.uk     Tel: 0800 321 3137


Achieving Change through Employment (ACE)

The Achieving Change through Employment  project (ACE) is a European Social Fund (ESF) funded project, part of Change Grow Live - a charity committed to help people change the direction of their lives, grow as individuals, and live life to its full potential.

The Achieving Change through Employment project is designed to support individuals from a BAME and migrant background across the Wales area with the development of employability skills and gaining sustained employment. Utilising the support of volunteers, we work closely with service users in developing their own individual action plans on a journey towards employment whilst addressing issues of social exclusion, integration, and the achievement of desired outcomes identified within the Welsh Government’s Tackling Poverty agenda.

Eligibility criteria for participants: adults over 25 with a BAME background eligible to work and live in the UK; either long-term unemployed or economically inactive.

COVID UPDATE: still able to support BAME participants across Wales despite the coronavirus restrictions and are actively seeking new participants to benefit from our bespoke Employment support and training opportunities. 

    Tel: 02920221936                  Email: [email protected]

    ACE contact details for South-East Wales: [email protected]

    ACE contact details for South-West Wales: [email protected] / [email protected][email protected]


    Advisory, Conciliation and Arbitration Service - ACAS

    ACAS gives employees and employers free, impartial advice on workplace rights, rules and best practice and also help to resolve disputes.

    COVID Update: The helpline is experiencing high demand due to coronavirus. They will try to answer your call as quickly as they can.

    Tel: 0300 123 1100     Web: www.acas.org.uk


    Better Jobs Better Futures

    Supporting people seeking new or better employment.

    COVID Update: Currently running remotely. Referrals or queries can be sent through to the following email or on the website.      

    Email: [email protected]     Web: https://www.betterjobsbetterfutures.wales/


    Cyfle Cymru (out of work service)

    Cyfle Cymru offers support into employment and training for those with Mental Health and/or Substance Use who are unemployed and aged 16+.  As well as courses, both accredited and non-accredited and Personal Development sessions we offer peer mentor support and guidance.   If, and when, an individual becomes employment ready we refer over to our Employment Specialist for dedicated support in job search, interview and CV building.

    Recently acquired funding which is allowing us to provide :-

    •  One off food parcels available for collection at our offices for anyone who meets our criteria and is in need
    •  £10 Argos or Boots vouchers*
    •  Four, free, 1 hour long, 1:1 Meditation sessions with a qualified mediation coach
    •  CSCS card and training to those who require one FREE OF CHARGE
    •  Period poverty packages
    •  Regular First Aid Awareness Sessions run Via Teams and Delivered by St. John Ambulance

    These service are all entirely free for anyone who is eligible for our service  (Mental Health and /or Substance Use, Unemployed, 16+)

    Tel:01792 646421     Mob: 07458 017545     Email: [email protected]     Web: www.dacw.co.uk/about-cyfle-cymru


    Poppy Factory

    The Poppy Factory’s employability service supports wounded, injured and sick veterans back into meaningful and sustainable employment.

    Our employment support is available to individuals who have served for one day or more in the Armed Forces or Reserves, and consider themselves to have any kind of physical or mental health condition.

    Web: https://www.poppyfactory.org/   Email: [email protected]


    Swansea Working

    Offers employment, training and work experience support and also supports people with issues around welfare benefits and financial inclusion.

    COVID Update: Involved with the coordination of food at this time are all still operating on a remote working basis. Access is available via telephone, email and social media as required.

    Tel: 01792 578632     Email: [email protected]


    Wellbeing Through Work

    Confidential service to help maintain your health & wellbeing at home and work. The service is for people who have a contract of employment and living or working in the areas of NPT, Swansea and Bridgend.

    Tel: 0845 601 7556 (between 9am – 5pm Monday–Friday)     Email: [email protected]

    Web: www.wellbeingthroughwork.org.uk 

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    Housing, Tenancy & Homelessness

    Bays Project

    The Barnardos Youth Homeless Service provides both statutory and voluntary advice to young people aged 16 to 20 living in Swansea who are homeless or threatened with homelessness.        

    Tel: (01792) 460007     Email: [email protected]


    British Red Cross Swansea Supporting People Programme

    You can get support and care from the British Red Cross to help you live independently at home or when you return after a stay in hospital.

    COVID Update: Still providing tenancy support over the phone and supporting patients being discharged from hospital.

    Swansea Office: 01792 772146         Tel: 0344 871 11 11     Web: https://www.redcross.org.uk/get-help/get-support-at-home


    Goleudy

    Can offer support in housing and preventing homelessness, personal development and advice and advocacy.

    COVID Update: We are doing everything we can to deliver essential services, however flexible we might have to be. Our Solution Focus Team is on hand to offer additional support to clients who may be anxious during this difficult time.

    Tel: (01792) 646071     Email: [email protected]    Web: https://goleudy.org/   


    Crisis Skylight South Wales

    One to one coaching, learning and activities for people aged 16+ who are homeless or at risk of homelessness.

    COVID Update: Providing support online and over the phone where possible.

    Tel: (01792) 674900     Email: [email protected]     Web: https://www.crisis.org.uk/get-help/south-wales/


    Platfform Floating Support

    In Swansea, Platfform offers housing related mental health support to people either living in their own home (usually as a tenant of a Local Authority, or Housing Association), or as a tenant living in one of their managed housing properties across Swansea (that they manage in partnership with Housing Associations).

    Our outreach team can work with you if you are facing mental health challenges that are affecting your housing or your benefits.

    Tel: 01792 763350 or 01792 798656     Email: [email protected]

    Web: https://www.swansea.gov.uk/requesttenancysupport


    Shelter Cymru

    Provides information and support on a variety of housing difficulties, such as; bad housing, insecure, homelessness or risk of homelessness. Shelter Cymru also provide a specialist debt advice service.

    COVID Update: Useful advice page on Covid and housing at website: https://sheltercymru.org.uk/get-advice/coronavirus/

    Tel: (01792) 469400     Housing and Debt Advice Helpline: 08000 495 495 (9:30am – 4.00pm, Monday to Friday)


    Swansea Council Housing Rents Team

    If you are worried about paying your rent contact us as soon as possible so that we can do all we can to help you.

    Tel:  01792 534094     Email: [email protected]      Web: https://www.swansea.gov.uk


    Swansea Young Single Homeless Project (SYSHP) / Llamau

    Works with 16-25 year olds who need to find and maintain tenancies in Swansea. They help young people: find and keep a home, develop their confidence, skills and opportunities, prevent homelessness and improve their physical and emotional well-being.

    COVID Update: Corona support at webpage: https://www.llamau.org.uk/Pages/FAQs/Category/coronavirus-how-to-get-support-if-you-need-it

    Tel: (01792) 537530     Email: [email protected]     Web: https://www.llamau.org.uk/


    Tenancy Support Unit

    The TSU provide housing related support and advice to people in order to prevent homelessness and maintain independence.

    Support from the Tenancy Support Unit is free and available to anyone over the age of 16 who lives within the City & County of Swansea including home owners, housing association tenants, council tenants and those who rent from the private sector.

    COVID Update: Home visits and face to face work currently in exceptional circumstances only. Support and advice available via phone, email or via the online request button on the webpage.

    Tel: (01792) 774360     Email: [email protected]  Online Referral Form at :

    http://www.swansea.gov.uk/article/9304/The-Tenancy-Support-Unit-TSU


    The Wallich

    Homelessness charity, who give help and advice to homeless and vulnerable people through our 68 projects. Provide tenancy support for those who are at risk of losing their home and also provide a drop-in service.

    COVID Update: Currently providing a telephone service.  

    Tel: 01792 957910     Email: [email protected]     Web: https://thewallich.com/

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    Learning & Physical Disabilities/Additional Needs

    Autism Wales

    On the site you will find information about what autism is, and what services and training opportunities are available online and across Wales.  The website is helping to deliver the Welsh Government autism vision and strategy and has a key place in ensuring that Wales is an autism friendly nation.

    There are also a wide range of free downloadable resources that have been developed with autistic people, parents/ carers and professionals from across Wales.

    Web: https://autismwales.org/en/     Email: [email protected]


    British Deaf Association

    The BDA delivers a range of services to achieve its aims of empowering Deaf people to overcome difficulties that they face on a daily basis.

    COVID Update: Offering advocacy video drop in sessions, Monday to Friday from 10am to 3pm.

    To make an appointment Text:

    Monday and Tuesday - 07544163584   Wednesday and Thursday - 07544163583   Friday - 07766600597

    Web: https://bda.org.uk/


    Citizens Advice - AdviceLink Cymru

    Advicelink Cymru is designed to help people in Wales who are most in need of advice services, particularly those who would not usually seek advice. We want to help people access the right advice, at the right time and make it easier for them to access services again if they need further help - whether that’s about the same issue or something new. 

    • We’re building a service that reaches out to people in Wales, putting those most in need first 

    • We’re making it easier to find advice, creating an accessible and convenient service

    • Our phone, web and face to face services will give people the tools to solve their problems  

    People in Wales can access the service through our existing Adviceline Wales number.

    Tel: 03444 77 20 20     Textphone: 18001 03444 111 445   

    Web: https://www.citizensadvice.org.uk/Global/CitizensAdvice/Advicelink%20Cymru/Advicelink_leaflet_eng_lr.pdf


    Deaf Blind UK

    Charity that supports people affected by sight and hearing loss.

    COVID Update: General information for users during the emergency, including helpline numbers. Our helpline and wellbeing services are open as usual. We can give you some practical help about how to look after yourself and stay safe, as well as emotional support if you find yourself more isolated than usual. If you would like some more regular contact from us during this period, please let us know.     

    Tel: 0800 132 320 Text: 07950 008870     Email: [email protected]     

    Web: https://deafblind.org.uk/coronavirus/


    Learning Disability Wales

    We believe that people with a learning disability can achieve this if they, their families and the people who support them have access to the best information, advice, training and support. We play a unique role in making this happen – through our own services, working in partnership with other organisations, and influencing policy.

    Easy read guide to good mental health - https://www.ldw.org.uk/wp-content/uploads/2021/05/Learning-Disability-Wales-Easy-Read-Guide-to-Mental-Health-1.pdf

    Web: https://www.ldw.org.uk/     Tel: 029 2068 1160     Email: [email protected]


    Molehill Mountain

    Molehill Mountain is an app to help autistic people understand and self-manage anxiety. You can use Molehill Mountain to explore the causes and symptoms of anxiety.

    • Track your worries and the situations that trigger anxiety.
    • Get evidence-based daily tips to understand more about anxiety.
    • Feel more confident to self-manage anxiety.

    For more information see the link - https://www.autistica.org.uk/molehill-mountain


    National Autistic Society

    Charity for autistic people and their families.

    COVID Update: offering support and guidance during the Corona Virus, including a help line.

    Tel: 0808 800 4104 Mon – Fri   10am – 3pm     

    Web: https://www.autism.org.uk/services/helplines/coronavirus.aspx


    Sensory Team, Swansea

    Swansea Social Services has a Sensory Services Team which includes specialist social workers and care managers who support people with sensory loss. Currently available Monday – Friday from 9am-1pm

    Tel: 01792 315969


    SNAP Cymru

    Provides information, advice and support for parents, children and young people who have, or may have, special educational needs or disabilities.

    COVID Update: Currently offering support to via telephone and email.

    Tel: 0808 801 0608 or to make a referral, visit:    Web: www.snapcymru.org/contact


    Stepping Stones (Action for Children)

    Support for preschool children and their families with an emerging or diagnosed disability. 

    COVID Update: Providing support for families with preschool children where a child has emerging or diagnosed additional learning needs via telephone and online support.

    Tel: (01792) 477130     Email: [email protected]         


    Your Voice Advocacy

    A registered charity that provides advocacy for people with learning disabilities across the areas of Neath Port Talbot and Swansea.

    COVID Update: Currently helping members to link up with vital services, providing reassurance and supporting members in contacting services who find talking on phone difficult. As an organisation they have created activity packs which are being sent out to help with the boredom and FB page has daily challenges and weekly competitions.

    Tel: 07534056109     Email: [email protected]     

    Web: http://www.yourvoiceadvocacy.org.uk/     

    Facebook: https://www.facebook.com/yourvoiceadvocacy/

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    Mental Health

    Advocacy Support Cymru (ASC)

    A registered charity that specialises in the provision of professional, confidential and independent advocacy for those eligible in secondary care and community mental health settings.

    COVID Update: Currently offering their service through e mail and telephone.    

    Tel: 029 2054 0444     Email: [email protected]     Web: https://www.ascymru.org.uk/


    Anxiety UK

    Offering telephone support for people living with anxiety and anxiety-based depression by providing information, support and understanding.

    COVID Update: Also has a page dedicated to specific support around the coronavirus: https://www.anxietyuk.org.uk/coronanxiety-support-resources/

    Web: www.anxietyuk.org.uk     Tel: 03444 775 774 / Text Service: 07537 416 905 


    Action on Postpartum Psychosis (APP)

    National charity for women and families affected by Postpartum Psychosis.

    APP works to: enable women and families to meet and support each other; develop specialist information; train health professionals; conduct research; raise awareness; fight stigma; and campaign for better services.

    COVID UPDATE: If you would like to talk online, you can visit APP’s online community to talk anonymously to hundreds of other women and families with experience of PP. You can also request to be matched with a volunteer who will support you via email or private messaging. APP has a network of over 70 trained volunteers across the UK who have experienced Postpartum Psychosis.

    Website: www.app-network.org/pptalk


    Bipolar UK

    Our eCommunity is a supportive online forum for everyone affected by bipolar. Join via our website - https://www.bipolaruk.org/ecommunity . Bipolar UK Peer Support Line: receive a call back from a staff member who has been affected by the illness themselves. To arrange a call back, leave an email: [email protected]

    COVID Update: Key links to help during the corona virus: https://www.bipolaruk.org/blog/key-links-to-help-you-during-the-covid-19-pandemic

    Web: www.bipolaruk.org

    Bipolar UK Chatbot: our chatbot has a wealth of information and will be able to answer a number of queries. You can find the Chatbot at the bottom right hand corner of our website: bipolaruk.org


    C.A.L.L.

    Emotional support and information on Mental Health and related matters.

    Tel: 0800 132 737 Text: ‘help’ with your question to 81066     Web: www.callhelpline.org.uk


    CALM

    Support and information helpline service, open from 5pm until midnight, 365 days a year. Webchat also available.  

    Tel: 0800 585858     Web: https://www.thecalmzone.net/help/get-help/


    City Counselling and Psychotherapy Services

    COVID Update: During the current crisis we are not seeing clients face to face as per government guidance. We are offering confidential phone, Skye, and Zoom sessions available by appointment.

    Tel: 01792 824590     Email: [email protected]     

    Web: http://www.citycounsellingservices.com/


    Connect Project

    Supporting people identifying as experiencing mental health or learning difficulties.

    COVID Update: Currently offering telephone support to its members.

    Phone Support is available: Monday: 1pm - 4pm, Wednesday: 1pm - 4pm and Friday: 1pm - 4pm.

    Tel: 01792 465383


    Dignity Street Foundation Mental Health Charity

    Dignity Street is a Swansea-based registered charity founded in 2016 by Swansea-based mental health professionals. As a Mental Health Charity, we are Specialists in Stress Prevention, Anxiety, Moderate Depression and Mental Burnout. Our Zoom Workshops and Courses and ongoing support are free* to those who are eligible.

    Online screening is one of the quickest and easiest ways to determine whether you are experiencing symptoms of a mental health condition. Conditions, such as stress, anxiety, moderate depression and mental burnout are really common and treatable. Dignity Street free online test and Zoom appointment is a confidential way to find out about your mental health. This is a simple yes/no questionnaire which will help to indicate if you are suffering from stress, anxiety, depression or mental burnout.

    The questionnaire measures the four related negative emotional states of stress, anxiety, depression and life’s events. This assessment tool uses a scale rating system to measure the severity of a range of symptoms related to stress, anxiety, depression and life’s events in effect the questionnaire in a single assessment tool designed by dignity street mental health professionals. For further information please click this link.

    Since the outbreak of the COVID 19 pandemic, we have invested significantly in online technology to provide virtual Zoom group sessions and workshops  from our recording studios to the residents of South Wales. From here, we broadcast our bespoke stress prevention well-being courses and workshops online to participants taking part from the security and comfort of their homes. The course is delivered over one day or two half days. Using automatic motion detection cameras in our studio, the presenter has the freedom to move around the studio as if presenting the programme under normal conditions. Rather than being static and tied to a laptop, this method can also reduce screen fatigue for participants. 

    We stress that the workshops are not group therapy; as such, there is no discussion of any personal issues. This allows people who feel uncomfortable talking in front of others to participate without any concerns.

    Please click this *Eligibility Criteria link to see if you are eligible for a free* or subsidised place on our courses or support programmes.

    Website: https://dignitystreet.org/


    DPJ Foundation 

    Supporting those in the agricultural sector with poor mental health by providing support, spreading awareness and training those in farming to be aware of poor mental health and its issues within our sector.

    If you’d like help with any mental health issues or would like more information about our ‘Share The Load’ counselling service or about our training days please get in touch. 

    Tel: 0800 587 4262     Text: 07860 048799     Web: https://www.thedpjfoundation.co.uk/

    Email: [email protected]


    Hafal Swansea

    Supporting people with a mental illness and their carers.

    COVID Update: Currently offering telephone and email support. CLIC is Hafal’s online community for people with a mental illness and their carers. To find out more and join the conversation, visit – www.hafal.org/clic

    Tel: 01792 816 600     Email: [email protected]     Web: www.hafal.org


    Local Primary Mental Health Services

    COVID Update: assessors are still in the surgeries and are doing phone assessments. Therapy for existing appointments also over the phone. Contact GP for referral. 

    Tel: 01792 517025


    Maggies 

    If someone has had a cancer diagnosis or is supporting a family member or close friend and would like to talk, Maggies can be contacted via email, phone call or video chat.  They also offer bereavement support to those who have lost a loved one to cancer.

    COVID Update: We're here for you during this time. At the moment we can't see people in our centres but we're here for you.

    Tel: 01792 200 000    Email: [email protected]     Web: https://www.maggies.org/


    Men’s Sheds Cymru

    Offering a free advocacy service for Men’s Sheds, their family and community.

    COVID Update: In these difficult times happy to speak with anyone needing telephone advocacy even if they are not part of a Men’s Shed or even have one in their community. An example is to contact organisations or professionals on client’s behalf if they lack confidence to do it themselves.

    Tel: 07818588628      Email: [email protected]   

    Web: https://www.mensshedscymru.co.uk/well-being-advocate-service/


    Men’s Wellbeing Group

    Peer support group for men, normally run from Swansea Wellbeing Centre.

    COVID Update: This group is currently running online every Friday between 11am and 1pm via this link: https://chat.whatsapp.com/HXjRQqMmz7j8vOIu5BlhPj


    Mental Health Matters

    Charity which works with people who have a mental health related issue, other voluntary organisations and statutory services to promote mental well-being.

    COVID Update: Currently providing signposting and information to callers who have a mental health related issue. 

    Support groups include:

    Support for carers of people living with dementia

    LGBT group.

    Self harm group

    Eating disorders

    Tel: 01656 651450     Web: https://www.mhmwales.org.uk/     

    Email: [email protected]     [email protected]


    Mind Infoline

    Provides information on a range of topics including types of mental distress, where to get help, drug and alternative treatments and advocacy.

    Available Monday – Friday from 9am-6pm

    Tel: 0300 123 3393     Text: 86463     Email: [email protected]

    Web: https://www.mind.org.uk/information-support/helplines/


    OCD UK Coronavirus Survival Tips

    The national OCD charity, run by and for people with lived experience of OCD.

    COVID Update: Because of the increased media coverage, much of which is unhelpful, we wanted to share some practical suggestions to help you cope and survive the ongoing situation. Our survival tips are to help you differentiate between the recommended public health advice for this virus and OCD induced behaviours, but also to help you combine therapeutic steps whilst engaging in these recommended behaviours.

    Tel: 03332 127 890 If you have a query about Obsessive-Compulsive Disorder you can contact the OCD-UK advice line which is usually available between 10am - 4:45pm (Mon - Fri). Please note that due to volunteer shortages our phone line is not always available at this time, if you're unable to get through please try emailing us via this link: https://www.ocduk.org/contact-us/

    Web: https://www.ocduk.org/ocd-and-coronavirus-survival-tips/


    Public Health Wales - Activate Your Life

    This is a free psychoeducational resource for all adults and we hope that it will be widely accessed and will prove useful to many, many people – including those who would normally have benefitted from live presentations of the course through Health Boards across Wales.

    https://phw.nhs.wales/services-and-teams/activate-your-life/


    Royal Agricultural Benevolent Institution (RABI)

    The Royal Agricultural Benevolent Institution (RABI) has launched a new online counselling / mental wellbeing platform for farming people of all ages. The new service has two distinct sites - Qwell.io/rabi for adults, while Kooth.com/rabi is specifically tailored to young persons age 11 to 17 yrs.

    Both sites are free to use, open to all in the farming community in England and Wales and are anonymous and confidential. The sites operate 24/7, with counsellors available from 12 pm Monday to Friday and from 6 pm to 10 pm on weekends. Counsellors are BACP (British Association for Counselling and Psychotherapy ) accredited. Sessions can be prebooked or on a drop-in basis.

    Web:  Qwell.io/rabi


    Samaritans

    Emotional support for those experiencing feelings of distress or despair, including those which could lead to suicide. 24/7, 365 days a year.

    Freephone: 116 123

    Email: [email protected]      Web: www.samaritans.org  


    SANE Helpline

    A national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers.

    COVID Update: The helpline has stopped running in the normal way, but if people call it, there is a number with a voicemail to call and people will be called back. Other ways they are supporting people are explained on the website.        

    Tel: 0300 304 7000     Web: http://www.sane.org.uk/what_we_do/support/


    Self-Help Resources - Mental Health & Wellbeing Cymru

    Self-Help resources to support mental health and wellbeing. Click on the link below to find resources that might help you. Learning different ways to improve our mental wellbeing, as well as having information and the skills to cope with different emotions and difficult thoughts, can made a real difference to our lives.

    Web: Mental Health & Wellbeing Cymru


    Shout 85258

    Shout 85258 is the UK's first free, confidential, 24/7 text support service. It's a place to go if you're struggling to cope and need mental health support.
    Text SHOUT to 85258.

    Stress Control NHS

    Teaches skills to help deal with stress.

    COVID Update: as the NHS can’t deliver our Stress Control classes in the community just now, Dr Jim White will, instead, live-stream the classes, free-of-charge, starting on Monday 13th April. You can watch the sessions either in the afternoon or evening.      

    Web: https://stresscontrol.org/


    Swansea Counselling Service (SCS)

    Clients are able to self-refer with a phone call and the provision of some basic details, the client will then be allocated to an available counsellor. Donations are means tested and to be discussed at the initial assessment. 

    Currently a 3-month waiting list. Can currently only offer telephone counselling by various social media e.g. WhatsApp. Please leave an answerphone message and somebody will come back to you.

    Tel: 07759689569


    Swansea Mind

    Supporting people with their mental health.

    FACE TO FACE SUPPORT

    1-to-1 Wellbeing Check-Ins

    Swansea Mind are currently offering a 1-to-1 wellbeing service which provides a low level of emotional support to anyone interested in using the services. The wellbeing checks can be accessed face-to-face chats in our centre. These wellbeing sessions are not a form of counselling but are more of an opportunity to speak to an approachable listener, and to self-explore different ways for you to care for your wellbeing. Opening up to a trusted individual can help you feel listened to and supported. Sometimes, just acknowledging your feelings by saying them out loud can also help.

    1-to-1 Befriending Service

    Similar to the wellbeing appointments offered in the centre, we also have a team of volunteers able to conduct regular befriending calls to service users who are looking for a friendly voice to check on their wellbeing from time to time.

    This is a very low-level form of support but given the current health crisis it may be particularly beneficial to people struggling with loneliness and isolation.

    Digital support

    Swansea Mind offer one to one face to face digital support for people who need assistance with getting online and accessing online support.

    Counselling

    Swansea Mind offers counselling including EMDR.  Please note that the waiting list for this service is long and we are in the process of taking on more counsellors to address this.

    Children and Young People’s Project

    This project is based in schools and community groups but young people, parents and carers can also self refer.  This project is running online and digitally.  Please contact Anthea: [email protected]

    Walking Group

    Being physically active, connecting with nature, and socialising with other people are all things which have been shown to have a positive impact on mental health and wellbeing. Walking groups bring a ‘fresh’ approach to having conversations about mental health and provide a great opportunity to improve wellbeing and reduce loneliness in the community.

    Peer Support Group

    Swansea Mind’s peer support group is a safe and non-judgmental space, where people can express how they are managing and coping with their mental health and daily lives since the covid pandemic. Our group is facilitated however, designed to be informal and to help with building self confidence and getting back into socialisation and connecting within the local community.

    Active Monitoring

    Active Monitoring is a 6-week guided self-help programme that aims to help people better understand and manage their emotions. It is a low-level form of support where over 6 weeks you’d work through a series of materials and exercises, with a short call from a practitioner each week to support you through the process.

    Sign up here: https://www.mind.org.uk/about-us/mind-cymru/active-monitoring/

    ONLINE ZOOM GROUPS

    Anxiety and Depression Groups

    These are facilitated by our volunteers and are run in a way that each person gets the opportunity to share their concerns and struggles, and hear support and advice from their peers. During the current health crisis it can be particularly reassuring to discuss mutual feelings and develop practical coping techniques together.

    Peer Support

    Our peer support sessions are a relaxed informal space where people can socialise, share information and gain support from peers. Our aim with these sessions is to provide a space that brings people with similar experiences together, allowing them to feel accepted and understood in a place they can be uniquely themselves.

    Guided Mindfulness

    Mindfulness is a widely used technique to help people cope better with the stresses of daily life, through learning to relax and be more present. The theory behind mindfulness relaxation is that we often spend too much time dwelling on the past or worrying about the future, that our thoughts often lead us to periods of depression or anxiety. Mindfulness is about learning useful tools that help to bring focus back to the present moment and help us enjoy day-to-day living a little more.

    Tel: 01792 642999     Email: [email protected]     Web: http://www.swanseamind.org.uk/


    Swansea Wellbeing Centre

    A refurbished community centre offering a large hall for classes and workshops, a studio for talks and group meetings and treatment rooms for 1:1 therapy & treatments. And a well being kitchen, regularly providing delicious meals and cookery classes.

    COVID Update: An online programme of classes - and everyone is welcome to join. Some classes / sessions and support groups are free or by donation and some are to be paid for. We also have 1:1 holistic consultations.

    Keyworker programme - this is aimed at NHS frontline staff and anyone who is still working in any capacity where they are feeling vulnerable and in need of support. We have free support groups, meditations, classes, holistic health advice and 1:1 therapy. Please share if you or anyone you know would benefit from this.

    Blossom - this is an additional programme of support for isolated community members who are feeling vulnerable at this time. Please see the classes and sessions and know that you can join in with these if you would like. 

    A choice of face to face activities, classes and treatments being offered throughout the week.

    Tel: 01792 732071     Email: [email protected]     Web: https://www.wellbeingswansea.co.uk/


    The Rally - Men's Mental Health Peer Support Group

    Regular Thursday evening social meetings at Loughour RFC, 7.30 - 9.30 pm for men experiencing PTSD, anxiety and/or depression. Join for a drink and chat amongst friends. Free refreshments and one day bus pass.

    Tel: 07427 671414 from 3.00 pm to 9.00 pm

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    Older People

    Action For Elders

    A charity that aims to make older peoples’ lives better by offering local support with physical, mental and social programmes. Action For Elders is now able to help older adults anywhere in the UK with a full package of services designed to offer a holistic approach to their health and wellbeing.  Within this programme there is a focus on digital inclusion, mobility support, stress and anxiety, immune system stimulation, nutrition and the building of a new virtual community to enhance social interaction.

    For enquiries or referrals in the Swansea Bay area, please contact Rhysian Pengilley, Community Engagement Officer: 

    Email: [email protected] 

    Tel: 030 330 30132     Email: [email protected]     Web: https://actionforelders.org.uk/

    You Tube: https://bit.ly/ActionForEldersYouTube


    Age Cymru Dementia Advocacy

    Our independent dementia advocacy project enables people living with dementia to access the services and support you need and to have a voice in decisions that are being made. It's also to support you though situations where you may be abused and need to find safeguarding solutions. 

    The advocacy we offer will be independent of any other service people living with dementia use. This means the person with dementia will be at the heart of the decision making process, and we can support and represent them without any conflict of interest.

    Email: [email protected]     Tel: Sarah Dickson (Swansea, NPT & Bridgend area) 07943186742

    Website: https://www.ageuk.org.uk/cymru/our-work/advocacy/dementia-advocacy/  


    Age Cymru West Glamorgan

    Local independent charity promoting wellbeing, helping people to age well and live independently.

    Information & Advice; Provides FREE information and advice on a range of issues to people and their carers in Swansea, Neath Port Talbot and Bridgend. Tel: 01792 346344

    Homecare Plus; Offers a range of paid for services to help manage daily living, delivered by trusted and vetted subcontractors. Tel 01792 589654

    Home Support Service:  Provides practical, in-home person centred support to clients and their carers. Tel 01792 589654

    Lasting Power of Attorney (LPA); Our professional and affordable service is available to adults living in the Western Bay Region. Tel 01792 589654

    Web: https://www.ageuk.org.uk/cymru/west-glamorgan/

    Tel: 01792 648866     Email: [email protected]


    Alzheimer’s Society

    Charity for those living with dementia and their carers.

    COVID Update: Get information and advice on coronavirus and people affected by dementia.

    Tel: 0333 150 3456     Web: https://www.alzheimers.org.uk/


    Care & Repair Western Bay

    A charity supporting & assisting older, disabled & vulnerable people.

    COVID Update: Our Casework and Technical home visits to complete Healthy Home Checks and Falls Risk Assessments have ceased for the time being and we are providing a comprehensive telephone based service still offering advice and guidance. As part of our response to the Coronavirus situation we are offering a telephone befriending service to all of our clients aged over 70 or self isolating who want a “how are you?” keeping in touch phone call. Our handypersons are completing urgent, essential and hospital discharge works when needed, following all guidelines and with the appropriate PPE.

    Tel: 01792 798599     Email: [email protected]   

    Web: https://www.careandrepair.org.uk/en/your-area/western-bay-care-repair/


    Musical Memories Choir - supporting people living with dementia and carers

    There are currently three ways you can join Musical Memories Choir each week:

    1. Monday to Thursday mornings you can join our wonderful choir leader Ros Evans singing at home. Start the day with a song live on our facebook page https://www.facebook.com/musicalmemorieschoir
    or catch up on our website https://www.musicalmemorieschoir.co.uk

    2. Every Friday at 11am-12 we have our weekly virtual Musical Memories Choir session. Join us for an hour of singing and fun. you can watch via our facebook page, email [email protected] to request a zoom link to join live or watch on our website any time that suits you https://www.musicalmemorieschoir.co.uk


    3. on Tuesday afternoons 1.30 - 3pm we are meeting at Christwell Church, 124 Manselton Rd, Manselton, Swansea SA5 8PW and on Friday afternoons from 1-2.30pm we are meeting at Linden Church, Elm Grove Road, West Cross Swansea SA3 5LD for a cuppa, friendship, support and fun. If you would like to attend either of these please email [email protected]. to book a place. 

    Tel: 01792 362122    


    NHS SERVICES

    The Older Peoples Mental Health Service provides assessment, support and treatment to individuals experiencing mental health difficulties, including Dementia.
    The Older People’s Mental Health Community Service comprises of the Mental Health Primary Care Team, Mental Health Secondary Care Team and Care Home In-reach Team. The teams consist of a range of professionals including; Consultant
    Psychiatrists, Medical staff, Community Mental Health Nurses, Health Care Support Workers, and Occupational therapists, Physiotherapists, Psychologists, Mental Health Social Workers and Specialist Support Workers.
    The team will provide a Memory Assessment Service which aims to provide timely diagnosis and ongoing review/monitoring of those on medication for dementia whose condition is stable.
    There is also availability for those recently diagnosed with a dementia to access a 6 week information programme which offers education and practical advice about living with a dementia diagnosis. In addition to this we offer Cognitive Stimulation Therapy and Emotional Well-being groups.
    The Team is based over two sites within the Swansea Area, at Ty Garngoch (01792
    531200) and at Westfa Day Hospital (01792 643537)

    Swansea Carers Centre

    Provide a range of support services and advice and guidance including benefit advice, counselling service, training, support for parent carers and those caring for someone with dementia, and volunteering opportunities to all carer’s in Swansea.

    COVID Update: Offering new helpline services to offer carers further support during this period. The helplines will be available from Monday – Friday 9.30am – 4pm.  

    Carer Support Helpline: 01792 653344 / 07984 445465 .

    Counselling Support Helpline: 01792 653344 / 07984 445484

    Benefits Advice Line: 07984 445493 / 07984 445491

    Caring for someone with dementia: 07746 133240

    Hospital Outreach: 07984 445495

    Web: www.swanseacarerscentre.org.uk


    Swansea Dementia & Carer Project

    The Swansea Dementia and Carer Project supports people living with Dementia and their Carers throughout Swansea.
    The overall aim of the project is to provide people living with dementia and their carers with an opportunity to engage socially in the community, access community resources with the support of a volunteer, reduce isolation for the person living with dementia and carers and offer a listening ear to those we support.
    For more information or to make a referral to the Swansea Dementia and Carer
    Project, please contact Elaine James
    Tel: 07908 742718     Email: [email protected]

    The Silver Line

    Free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

    Tel: 0800 4 70 80 90     Web: www.thesilverline.org.uk

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    Substance Misuse & Addictions

    AADAS – ABM Alcohol & Drug

    Assessment Service - provide a first point of contact for substance misuse services in Swansea including assessment and referral to appropriate services. They form part of the Community Drug & Alcohol Team (CDAT)

    COVID Update: Services continuing although all communication is being done via the telephone as opposed to face-to-face. CDAT are working with existing clients but aren’t taking on any new ones at present. Service can refer on to other support options within the community i.e. Barod, WCADA.

    Address: 42 St James Crescent, Uplands, Swansea, SA1 6DR     Tel: 01792 530719

    Opening hours: Monday - Thursday 9.30am - 4.30pm Friday 9.30am -3.30am


    ADFAM

    Gives information and support for the families of drug and alcohol users.

    COVID Update: Website includes info on supporting those with substance misuse during the pandemic: https://adfam.org.uk/adfam-top-tips

    Web: www.adfam.org.uk


    Alcoholics Anonymous – Swansea and District Intergroup

    COVID Update: due to the Covid-19 pandemic all meetings are closed until further notice.

    Usual Venues: Morriston Tuesday (Centrepoint 20.00), Llanelli Wednesday (Salvation Army @ 19.30), High Street - Beginners (Matthew's House @ 19.30), Bynmill Saturday (Brynmill Community Centre @ 12.00)

    Email: [email protected] for meeting updates.

    National Email: [email protected]     National Helpline: 0800 917 7650


    Barod

    Provides practical help including needle exchange, information, training and education about drug use. Also provide advice, support and guidance around benefits, housing, health, etc, for all drug users. Undertakes specialist substance misuse assessments and provides a range of one to one help and group activities.

    COVID Update: Telephone support available for adults and young people experiencing substance misuse issues. People are still able to self-refer to the service via AADAS on 01792 530719 whether they live in Swansea, Neath or Port Talbot. Barod’s young people's support service ‘Choices’, are offering new and existing service users digital support sessions and assessment through phone and text Monday to Friday.

    Barod are now providing a needle exchange service in Swansea between the hours of 10 – 3pm (Monday to Friday)

    Our Live Webchat service is available Wales-wide from 9am to 9pm, Monday to Friday; and between 11am to 4pm on Saturday and Sunday. To use the service, simply visit Barod’s homepage at https://barod.cymru/, and click on the chat tab in the bottom-right corner. For more information about our new webchat service, please visit: https://barod.cymru/webchat/ This brand new service is the first of its kind for substance misuse in Wales. The service is operated by our trained support workers, who can provide support for people affected by their own or someone else’s substance use, or give instant information or advice regarding what support is available and how to access it. It is also open to professionals as well as the general public. 

    Also offering free e-learning modules, such as Time To Brew. This course looks at the use of alcohol during the current lockdown and our well-being. This e-learning module is available to all, whether you are a professional, concerned other, service user or someone who just wishes to learn more. To register and undertake this course, please visit - https://barod.cymru/elearning/ 

    As part of International Overdose Awareness Day, that took place on Monday 31st August, we have launched and made available a free “Overdose Awareness” e-learning package. This e-learning is available to professionals, service users and the general public. Upon successful completion you will also gain a certificate. For more information and to sign up, please visit our e-learning page - https://barod.cymru/elearning/

    Address: 73/74 Mansel Street, Swansea, SA1      Tel: (01792) 472002     Web: https://barod.cymru/


    DAN 24/7

    A free and bilingual telephone drugs helpline providing a single point of contact for anyone in Wales wanting further information or help relating to drugs or alcohol.

    COVID Update: website includes useful information/links regarding managing, controlling and risk associated with alcohol and substance use during the pandemic: http://www.dan247.org.uk/COVID19.asp

    Tel: 0808 808 2234 Text “DAN” to 81066     Web: www.dan247.org.uk


    FRANK

    24-hour 7 days a week friendly, confidential drugs advice.

    Tel: 0300 123 6600 Text: 82111     Email: [email protected]      Web: www.talktofrank.com


    Help Me Quit

    The single brand for free NHS stop smoking services in Wales.

    Tel: 08000852219     Text: HMQ 80818     Web: https://www.helpmequit.wales/


    PSALT

    A Primary Care led organisation that provides substitute prescribing and support to people who are dependent on opiates such as heroin. They provide medication (such as methadone or buprenorphine), to help people manage their dependence and support in order to allow people to regain control of their lives - this includes getting stable housing, returning to work and rebuilding relationships. Referrals are accepted via SBUHB Alcohol and Drug Assessment Service (AADAS) on 01792 530719.

    COVID Update: Due to the nature of the service PSALT are not taking on any new referrals. Existing clients are being supported over the phone. Opening Hours remain the same.

    Address: YMCA Swansea. 1, The Kingsway, SA1 5JQ     Tel: 01792 475598     

    Email: [email protected]


    UK Narcotics Anonymous

    A society for recovering addicts for whom drugs had become a major problem, that meets regularly to help each other stop using and stay clean. Online and face to face meetings offered. Usual Venue: Quaker House (Pagefield House), The Annexe, Page Street, Swansea. SA1 4EZ. Meetings take place on the last Sunday of every month.          

    National Helpline: 0300 999 1212 10am until midnight     Web: https://ukna.org/


    Welsh Centre for Action on Dependency and Addiction (WCADA)

    Aims to prevent, treat and reduce the harm caused by alcohol and drugs to individuals, their families and the community.

    COVID Update:  Working hours 9.00 – 5.00 Monday to Friday providing:

    Needle exchange service in Swansea and Neath Port Talbot agencies, supporting AADAS telephone triage assessments.

    SWITCH Young Persons Service Neath Port Talbot delivering telephone support and assessments over the telephone/Face Time/WhatsApp/Skype

    Change Step telephone and assessment support for veterans

    Telephone/Face Time/WhatsApp/Skype support for adults and families affected by substance use and for individuals in crisis. 

    Tel: 01792 646421     Email: [email protected]     Web: www.wcada.org

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    PLEASE NOTE: The information provided in this directory is intended to help you make an informed decision in relation to your own circumstances. You must consider whether you feel they are the right options for you. This is a list of organisations for your reference. This list is by no means exhaustive. For further information, or if you would like to add or amend an entry please contact the SCVS Mental Health Development Service: Beth Preston, Mental Health Information Officer – [email protected] or Rachael Jenkins, Mental Health Development Officer - [email protected]