Covid 19 Well Being Directory graphicAs the situation around the Coronavirus pandemic evolves, we know that this is a very difficult time for people across the whole of the UK. This directory lists Swansea based & national support organisations and services that may be useful to you at this time.

This list is by no means exhaustive and is intended to help you make an informed decision in relation to your own circumstances.

For more information on support available for individuals in Swansea, including direct support and signposting, click here


Directory last updated 20/07/2020. 

If you would like to add or amend an entry please contact the SCVS Mental Health Development Service: Beth Preston, Mental Health Information Officer – [email protected] or Rachael Jenkins, Mental Health Development Officer - [email protected]  


Index 

(click below to jump to the relevant section)


Benefits & Financial DifficultiesBereavement

Black & Minority Ethnic

Asylum Seekers and Refugees

Carers

Children & Young People

Community

Crime

Domestic Abuse

Education, Employment & Training

Housing, Tenancy & Homelessness

Learning & Physical Disabilities

Mental Health

Older People

Substance Misuse & Addictions


CONTENTS:


Benefits/Financial Difficulties

Citizen’s Advice

Provides free, independent and confidential advice on legal and financial difficulties.

COVID Update: All advisers are still available to give advice over the phone, and where necessary a telephone appointment for this can be made. You can also email any queries. If you would like help to fill in a benefit form for example, the website has a step by step guide to help with this.

Tel: 0300 3309 082     Email: [email protected]    Web: www.citizensadvice.org.uk 

Universal Credit claims - Support is available from the Help to Claim team over the phone, phone 08000 241 220, calls are free and lines are open 8am to 6pm, Monday to Friday and online at this link: https://www.citizensadvice.org.uk/helptoclaim/


Maggies Cancer Caring Centre

Offer free practical, social and emotional support for anyone affected by a cancer diagnosis Benefits Advice, this service is available for anyone diagnosed with cancer and for people caring for someone with cancer.

COVID Update: Currently operating via telephone and email.

Tel: 01792 200 000     Email: [email protected]     Web: https://www.maggies.org/our-centres/maggies-swansea/


National Debtline

An independent charity, dedicated to providing free debt advice by phone and online to people across the UK.

COVID Update: We know many people are worried about their finances right now. We are here to help. Like many employers, we are taking steps to look after our staff but we are open to give you the advice and support you need. For instant information and guidance see our Coronavirus fact sheet.

Tel: 0808 808 4000 to speak to an adviser on 9am - 8pm Monday to Friday.

Use our Digital Advice Tool to do a budget if you're ready and get online advice about your debt solution options. Webchat with an adviser 9am - 8pm Monday to Friday

Web: www.nationaldebtline.org


Shelter Cymru

Provides information and support on a variety of housing difficulties, such as; bad housing, insecure, homelessness or risk of homelessness) and also provide a specialist debt advice service.

COVID Update: Useful advice page on Covid and housing - https://sheltercymru.org.uk/get-advice/coronavirus/ 

Tel: 07973 341566     Housing and Debt Advice Helpline: 0345 075 5005 (9:30am – 4.00pm, Monday to Friday)

Web: https://sheltercymru.org.uk/


StepChange Debt Charity

Debt helpline (free from all landlines and mobiles) is open from 8am to 8pm, Monday to Friday and 8am to 4pm on Saturday. Check online to see what information to gather so you are prepared for the call.

COVID Update: Useful advice page on coronavirus and debt: https://www.stepchange.org/debt-info/debt-and-coronavirus.aspx

Tel: 0800 138 1111     Web: https://www.stepchange.org/


Tax Aid

A charity giving free advice for people on low incomes about challenges such as tax debt or self-employment. HMRC must make reasonable adjustments for taxpayers with mental health problems – TaxAid can help with those whose problems cannot be resolved with HMRC.

COVID Update: TaxAid is also playing our part in supporting vulnerable people, and slowing the spread of the virus, by moving our services online and on the phone.

Tel: 0345 120 3779     Web: www.taxaid.org.uk

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Bereavement

Cruse Bereavement

COVID Update: All group support sessions have ceased and we are now offering bereavement support via telephone for those clients willing to receive support through this medium. If anyone is looking for bereavement support they can contact us on 01792 462845 where we can take a referral and put them in contact with a bereavement volunteer as soon as possible.

Tel: Swansea 01792 462 845     Helpline: 0808 808 1677     Email: [email protected]  

Web: https://www.cruse.org.uk/


Gov.UK

Step by step practical advice on what to do when someone dies: https://www.gov.uk/when-someone-dies


Grief Encounter

Supporting bereaved children and young people

Covid Update: We know that children, young people and their families will need advice and help more than ever, and so our helpline is open to all and operating its usual hours, 9am – 9pm Monday to Friday. We have increased our qualified and trained team, who are there to listen every day. You can call us free on 0808 802 0111, or log on to our live web chat for confidential support. You can also email us on [email protected], and we will respond to all of your questions providing appropriate advice and information.

Tel: 0808 802 0111     Web: https://www.griefencounter.org.uk/

Web Chat: www.griefencounter.org.uk     Email: [email protected]


Miscarriage Association

COVID Update: Our support and information services are still very much here for you during these difficult times. If you are looking for information about the impact the current pandemic might have on anyone affected by pregnancy loss (including access to early pregnancy and maternity services), you can find it here: 

https://www.miscarriageassociation.org.uk/information/information-on-coronavirus-covid-19/

Tel: 01924 200799  Mon-Fri  9am-4pm     Web: https://www.miscarriageassociation.org.uk/     

Email: [email protected]


Swansea Bay University Health Board

A web page offering advice and support for those recently bereaved.

Web: https://sbuhb.nhs.wales/hospitals/a-z-hospital-services/bereavement-support/coping-if-you-have-been-recently-or-suddenly-bereaved/


 The Bevan Foundation 

Have produced guidance to help support people who are caring for someone who is dying at home from COVID-19 infection: http://www.bevancommission.org/en/publications?id=60


The Compassionate Friends

Supporting bereaved parents and their families.

COVID Update: You can keep in touch with and be supported by us through our Helpline on 0345 123 2304 and our online support. We are here for you particularly during this challenging time. You are not alone.

Tel: 0345 123 2304     Web: https://www.tcf.org.uk/     Email: [email protected]


Winston's Wish

Supporting children and young people to cope with their grief

COVID Update: All service available remotely plus online resources for Children/Young People experiencing bereavement related to Covid-19.

National Freephone Helpline*: 08088 020 021 (open 9am – 5pm, Monday – Friday) *In order to protect our staff, our Helpline is currently operating a remote service. Please leave a message on our voicemail with your first name and a contact number (with area code) and a Helpline Practitioner will call you back from a withheld number as soon as possible.

Email support: [email protected]     Crisis Messenger: Text WW to 85258 (available 24/7)

Online chat: click here (available 12-4pm, Wednesdays and Fridays)   

Web: https://www.winstonswish.org/coronavirus 

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Black & Minority Ethnic

African Community Centre 

Welcomes all people, especially Africans born in Africa or in the diaspora (e.g. African Caribbean, British African etc.) who are currently resident in Wales. They aim to provide support to enable individuals to better settle into the local community.

COVID Update: The centre is closed until further notice, updates will be posted on social media and the website.

Now offering a volunteer counselling service for BAME, asylum seeker and refugee children and young people. All volunteers are members of BACP. For a referral form, telephone or email:

Tel: 07825287334     Email: [email protected]

Web: https://africancommunitycentre.org.uk/


Black Association of Women Step Out (BAWSO)

Service to Black and Minority Ethnic women and children, made homeless through a threat of domestic violence or fleeing domestic violence in Wales.

COVID Update: The office is temporarily closed due to the COVID -19 crisis; however we are still accessible via telephone.

Tel: 01792 642003 Monday to Friday 9am to 16.45 pm     24 hour helpline: 0800 7318147

Web: [email protected]


Chinese in Wales Association

Providing advocacy, advice, information and signposting service (remotely).

COVID Update: CIWA is currently offering extended service hours in order to better support our community during this time. Telephone support is open from 9am-6pm Monday to Saturday and webchat communication is available from 9am-9pm Monday to Saturday. 

Tel: 01792 469919     Web: https://chineseinwales.org.uk/

Facebook: www.facebook.com/ChineseInWales/     Email: [email protected]

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Asylum Seekers and Refugees

African Community Centre 

Welcomes all people, especially Africans born in Africa or in the diaspora (e.g. African Caribbean, British African etc.) who are currently resident in Wales. They aim to provide support to enable individuals to better settle into the local community.

COVID Update: The centre is closed until further notice, updates will be posted on social media and the website. Now offering a volunteer counselling service for adult asylum seekers and refugees called Reach: Me. All volunteers are members of BACP. For a referral form, telephone or email:

Tel: 07825287334     Email: [email protected] or 

[email protected]

Web: https://africancommunitycentre.org.uk/


Asylum Justice

Offering free legal advice and representation to asylum seekers, recognised refugees and other vulnerable migrants. COVID Update: Clients can access telephone advice on the following numbers at the following times:

Tel: Monday evenings between 6 and 8 pm 07983 176230 or 07395 959299

Thursday evenings between 6 and 8 pm: Please call: 07983 176230 or 07752 275065

Email: Any urgent queries around these times can be e-mailed to: [email protected]

Web: http://asylumjustice.org.uk/


Ethnic Youth Support Team (EYST)

It aimed to fill a gap in provision for young BME people aged 11-25 by providing a targeted, culturally sensitive and holistic support service to meet their needs. Since then, EYST has expanded its mission and vision to also meet the needs of BME young people, families and individuals including refugees and asylum-seekers living in Wales.

COVID Update: During this period EYST will try and continue to support their Asylum and Refugee clients in the safest way possible for all. If you need support please call the numbers in the specific time slots. A member of the team will answer and arrange a time for you to have a phone appointment with either Aliya or Sophie.        

Tel: For enquiries Monday to Friday between 10am – 1pm please call 07394 923317

For enquiries Monday to Friday between 1pm – 4pm please call 07512 792182

Email: [email protected]

Web: www.eyst.org.uk


Migrant Help Asylum Helpline

If you are an asylum seeker and live in Wales, you can contact the helpline number for support.

COVID Update: During these difficult times, we continue to deliver crucial services to some of the most vulnerable people in our society. We have collated a list of resources available to our clients, from translated advice to information on changes to the asylum process, support available to victims of modern slavery, tips on staying healthy, distance learning and wellbeing support: https://www.migranthateelpuk.org/news/covid-19-upd We will continuously update the information to ensure that our clients get the support they need.

Tel: 0808 8010 503     Helpline available 24/7     Web: www.migranthelpuk.org


Swansea Asylum Seekers Support

We are a volunteer-led registered charity, run and managed by our members, who include asylum seekers, refugees and other local people. We give a warm welcome to people seeking sanctuary in Swansea through our twice-weekly drop-ins, and offer practical support, educational and recreational opportunities.

COVID Update: Due to concerns over the current Corona-Virus situation SASS’ Friday and Saturday community drop-ins are closed until further notice. SASS provides up to 240 meals every week, a lifeline to many people who also rely on other community groups that are now also closed. We fear food poverty is a major concern. We are working with other organisations to provide emergency assistance to those most needy and vulnerable.

Tel: Please call 07853 717017 if you or someone you know is desperately in need of help

Web: https://sass.wales/

Virus information in multiple languages: https://sass.wales/2020/03/13/corona-virus-guidance-for-asylum-seeking-communities-in-the-uk/


Welsh Refugee Council

Support for newly granted refugees with Universal Credit applications, Housing, Child Benefit applications, Asylum support applications (call Migrant Help first)

COVID Update: Your call will be triaged by one of our team and if we are able to help you will be called back by one of our experienced caseworkers. If an interpreter is required we will do our best to have an interpreter available on the phone.

Tel: Swansea – 07918 403 666     Web: https://wrc.wales/

(Unfortunately, this is not a freephone number, and we would suggest people firstly seek help from Migrant Help, Jobcentre Plus or another organisation offering a freephone number. We are trying to reduce costs to our service users which is why we will call them back if we can help)

Click to return to Index

Carers

Mobilise

The Carers Information Service & Outreach Team are here to support you through this difficult time. If you are struggling and would like a friendly chat or some practical help please ring us on 0300 0200 002. You can also book a time for one of the team to ring you back.  

Our online service supports carers to connect. Join other carers online for supportive chats to share practical tips and tricks, and sometimes just to vent. 

Web: https://www.mobiliseonline.co.uk/    Tel: 0300 0200 002


Swansea Carers Centre

Provide a range of support services and advice and guidance including benefit advice, counselling service, training, support for parent carers and those caring for someone with dementia, and volunteering opportunities to all carer’s in Swansea.

COVID Update: Offering new helpline services to offer carers further support during this period. The helplines will be available from Monday – Friday 9.30am – 4pm.     

Tel: Carer Support Helpline: 01792 653344 / 07984 445465     Counselling Support Helpline: 01792 653344 / 07984 445484

Benefits Advice Line: 07984 445493 / 07984 445491     Caring for someone with dementia: 07746 133240     Hospital Outreach: 07984 445495

Also continuing to support and take referrals for Young Adult Carers aged 16 to 25. 

Email: [email protected]     Tel or text: 07305820449

Web: www.swanseacarerscentre.org.uk


YMCA

YMCA Swansea Young Carers Service supports young carers aged 8-18 to have a break from their caring role.

COVID Update: Has switched to providing a remote service.

Email: Egija Cinovska: [email protected]  or  Anne-Marie Rogan: [email protected]

Web: https://www.ymcaswansea.org.uk/

Click to return to Index

Children & Young People

Action for Children

Provide practical and emotional support to children and young people, ensuring their voices are heard.

COVID Update: Useful advice and resources: https://www.parents.actionforchildren.org.uk/covid-19-advice-support?_ga=2.205797460.673383429.1586464739-1648043747.1586343567 

Tel: 0300 123 2112 (open 9.00am to 5.00pm, Monday to Friday)     

Email: [email protected]     Web: www.actionforchildren.org.uk


Barod – Choices

Provides drug and alcohol information & advice to any young people under 25 years. Young people can seek support from Choices regarding: their own substance use; someone else’s drug and alcohol use; or if they would like more information about specific substances. Choices provide a harm reduction approach to all young people who wish to engage with the service. Choices offer a wide range of provisions including:

  • A comprehensive assessment of their substance use; competence and any child protection concerns
  • One-to-One appointments
  • Advice and information on safer sex; Blood Borne Viruses and medical interventions (such as substitute prescribing)
  • Diversionary activities
  • Outreach services
  • A comprehensive substance misuse education and prevention programme that is currently delivered in all secondary schools in and around Swansea

COVID Update: providing support online via Live chat. Drop in for needle exchange Mon-Friday 10-3pm. *Delivering reduced outreach provision

Tel: 01792 472002     Web: http://www.choices.cymru/

Address: Info-Nation, 47 The Kingsway, Swansea, SA1 5HG

Referrals can be taken over the phone or email a referral form to a member of the Choices team.


Bays Project 

The Barnardo’s Youth Homeless Service provides both statutory and voluntary advice to young people aged 16 to 20 living in Swansea who are homeless or threatened with homelessness.

COVID Update: Call Bays+ duty team on 01792 460007.

Address: 32 -36 High Street, Swansea, SA1 1LG

Tel: (01792) 455105     Freefone: 0800 521 448     Email: [email protected]


Both Parents Matter

Charity that provides information and advice to parents and grandparents who are being prevented from having a relationship with the children they care about.

COVID Update: We're still accepting referrals - either self-referring or via a Professionals Referral form. More details about our services - including updates - can be seen on our website. 

Tel: Helpline - 08456 004446 10am-7pm weekdays. Calls to 0845 number charged at 50p per minute by BT

Web: https://www.fnf-bpm.org.uk/


CAMHS (Child & Adolescent Mental Health Services)

COVID Update: In line with WG direction and Swansea Bay UHB approach, most face to face outpatient clinic appointments have been stopped.  Clinicians are instead contacting families by telephone to offer telephone advice and support, and where necessary (due to clinical need or risk) face to face appointments are being offered on an individual basis. 

Urgent care is being prioritised, however current staffing levels have necessitated a reduction in our CAMHS Crisis Team hours of operation to 9am – 5pm Monday to Friday.  We hope to limit the impact of this change by co-locating the CAMHS Crisis nurse in Morriston Hospital’s Paediatric Single Point of Access centre as well as drawing on our clinic-based staff to support Crisis assessments.       

We are also enhancing our Telephone Single Point of Contact service for families, referrers and partner agencies, providing telephone advice, support and referral triage, 9am – 9:30pm seven days per week

Please contact 01639 862744 Monday to Friday 9am to 5pm and via Morriston Hospital Switchboard outside of these hours (01792 702222).


Childline 

Provides emotional support and advice to children regarding a wide variety of issues

Tel: 0800 1111


Cruse

Provide information on:

  • what you can do to help a child or young person who is grieving
  • how to understand the concept of loss in children and young people of different ages
  • how to recognise potential complicated grief

The website Hope Again is a website designed for young people by young people. It includes information and message boards where young people can share their experiences. They offer a number of leaflets and publications to help children and young people. There are many fiction and non-fiction books aimed at helping children: check out their recommended books for children and young people. 

If you are a young person and someone you know has died you can send a private message to a trained volunteer at [email protected] who will reply to you by email.

If you want to talk to someone direct: Helpline: 0808 808 1677     Web: www.cruse.org.uk/children


Cyfle Cymru (WCADA) 

A service which helps people with substance misuse issues and/or mental health conditions into work, education or training. We can support you towards and into work if:

- you are aged 16 to 24 and not in employment, education or training

- you live in the Western Bay area

- you are in recovery from substance misuse and/or mental health issues

COVID Update: Telephone only peer mentoring service as well as telephone support from a dedicated employment specialist continuing to help people with job applications, interview techniques. There are also a number of online courses running which can be completed at home. Welcome new registrations also.  

Tel: (01792) 646 421     Email: [email protected]     Swansea Branch: [email protected]

Web: www.wcada.org/trainingmain.html


Domestic Abuse One Stop Shop 

A place where you can go for information, advice and support if you are affected by domestic abuse (or if you are at risk of domestic abuse)

35-36, Singleton Street, Swansea. SA1 3QN     Tel: (01792) 345750


Ethnic Youth Support Team (EYST)

Family Link Project

Providing family support for BME families with children 11+ primarily and siblings, Swansea wide.

COVID Update: Culturally sensitive and holistic support to children and families online and via telephone. Providing activities on social media platforms, one to one chats and group chat via Zoom. Advice around emotional health and wellbeing, parenting, confidence, educational developments, rights and entitlements and signposting available.

Contact: [email protected];     [email protected];     [email protected]

or call 07394 923317 (10am-1pm) or 07512 792182 (1pm-4pm)


Faith in Families 

Eastside Family Support - Holistic family support to families in the East side of Swansea.

COVID Update: Using telephone and online support to provide sessions to families; help to provide support to access food parcels, activity packs etc.

Brighter Futures Project (working within a 2 mile radius of our family centres)

COVID Update: Continuing to provide 121 support to children and their families via Zoom/Watsap video calls, telephone support. Also providing self help material, activities and support for children experiencing high levels of anxiety and other emotional difficulties.

Bon-y-maen community Cwtch; Clase Community Cwtch, Teilos Community Cwtch

COVID Update: Providing online and telephone support for existing families. This includes providing videos and blogs online and delivering activity/food parcels.

Contact: [email protected] or Tel: 01792 686937

Contact: [email protected] or Tel: 07526 200 437

Contact: [email protected]; [email protected]; [email protected] or Tel: 01792 588487


Family Information Service

The Swansea Family Information Service (FIS) is a one stop shop, providing free, quality, impartial information on a wide range of Childcare, Children's, Family Support and Family related issues and where relevant a signposting service. COVID Update: Can advise parents who are key workers looking for childcare.

Tel: 07827 822729      07818 588945      07471 145411

Email: [email protected]     Web: https://www.swansea.gov.uk/fis

Twitter: https://twitter.com/SwanseaFIS


Info Nation

One-stop shop for young people (11-25), providing information, advice and support. Services include: emotional well-being, sexual health (Swansea C-Card Scheme, Integrated Sexual Health Clinic), healthy relationships, housing & homelessness (BAYS+), leaving care (BAYS+), substance misuse (Choices), employment & training (Cam Nesa).

COVID Update: As part of Swansea Council’s #StayConnected campaign, our drop-in service has gone digital, all information, advice and support enquiries. Staff will be online every weekday afternoon to respond to enquiries,

Contact us via email, or direct message through our website, Facebook and Instagram pages if you want to talk to someone and we’ll get back to you as soon as we can.

Web: https://www.info-nation.org.uk/

Facebook: https://www.facebook.com/infonationswansea

Instagram: https://www.instagram.com/info_nation_swansea

Email: [email protected]

Address: 47 The Kingsway, Swansea.  SA15HG

Tel: (01792) 460007    


Interplay

Work with children and young people aged 4-25 in Swansea and Neath Port Talbot who have disabilities or additional needs.

COVID Update: Set up a new ‘Stay Safe, Stay Home’ Service, accepting referrals from professionals and family members. Service provides telephone and chat support for 4-25 year olds; video chat wellbeing sessions for 4-18 year olds; closed virtual chat sessions and gaming groups for 9-25 year olds and support on social media sites.

Tel: 01792 561119     Email: [email protected]      Web: www.interplay.org.uk

Tel: Swansea - Dai on 0774142290     Email: [email protected]     

Web: https://www.interplay.org.uk/  Facebook: @InterplayPlayandLeisure


Live Fear Free Helpline 

Is a bilingual information signposting service, to help and guide people with experience of domestic abuse or sexual violence, who are in need of information or access to support services. The helpline is free, 24 hours a day, 7 days a week.

Tel: 0808 80 10 800


MEIC Cymru 

Provides information, advice and advocacy to children and young people via a helpline, text messaging or online chat.

COVID Update: Open 8am to midnight to support where other face to face provisions are currently closed due to the outbreak.

Helpline: 0808 80 23456     Text: 84001     Web: www.meiccymru.org


National Deaf Children’s Society

Providing support to deaf children and their families to overcome barriers that they may face.

COVID Update: Face to face support on hold, however helplines are running as normal. Online events are available to book on to. Resources available online for families and also for deaf young people. This includes information about accessible information for deaf parents and deaf young people who use BSL. A new dedicated NHS 111 services available 24 hours a day for deaf people who use BSL.

Tel: 0808 800 8880 Monday to Friday 9am – 5pm. Free from all UK landlines and major UK mobile providers.

SMS: 0786 00 22 888  Monday to Friday 9am – 5pm, BSL Interpreter Now Monday to Friday 9am – 5pm

Contact us by making a free video call with a BSL interpreter

Web: https://www.ndcs.org.uk/


National Youth Advocacy Service

The National Youth Advocacy Service in Wales (NYAS CYMRU) has launched a new service, Project Newid, which is seeking to provide mental health and wellbeing support to care experienced young people living in Wales, aged 16-25 who:

  • Are moving from child and adolescent mental health services over to adult mental health services.
  • Are moving from child and adolescent mental health services into the community but need further support to manage their own health and wellbeing.
  • Need help to access and receive advocacy support.

 The support that is provided is led by the young person and what they want and can include:

  • Working alongside CAMHS professionals to provide young people with lower-level post-intervention support, promoting self-care/positive wellbeing.
  • Signposting and support to access alternative services in the community.
  • Advocacy Support.
  • Participation and peer led opportunities for young people.

Web: http://www.nyas.net     Tel: 0808 8081001


New Pathways 

Offer counselling to children and young people for support with sexual abuse and assault in addition to any other issue.

Tel: (01685) 379310     Email: [email protected]     Web: www.newpathways.org.uk


NSPCC 

Offer information on a wide variety of issues for children young people and their families.

COVID Update: Helpline open as normal, website page dedicated support to helping young people and families through this period i.e. talking about worries, keeping safe, managing conflicts at home, working from home and much more.

Web: www.nspcc.org.uk    Tel: Childline (under 18) – 0800 1111

NSPCC Helpline (if worried about a child): 0808 800 5000


Papyrus 

Suicide prevention line/campaign for young people

Tel: 0800 068 4141     Text: 07786209697     Web: www.papyrus-uk.org


Platfform 4YP

A new website for young people, by young people.

Web: https://platfform4yp.org/

State of Mind Project - This ten week programme is for any young people (aged 16-25) who may be experiencing detrimental impacts of mental health conditions and illness. The programme, project and the team as a whole will support young people who are referred to build skills for successful life outcomes that will impact on overall wellbeing and the community as a whole.

The programme will provide an inclusive and supportive environment for young people to explore and experience day to day skills to support and alleviate negative outcomes and minimise those impacts for better development for their future lives. We aim to minimise the reliance on statutory agencies and services and provide targeted and individual confidence in a self-recovery model that partners those services.

COVID Update: Currently we are offering online support and our journal and social media platforms.

Web: https://platfform4yp.org/resources/cat/state-of-mind/#/tips-for-managing-distress

Email: [email protected]    Tel: 07972 631978


SNAP Cymru 

Staff and volunteers work with families and professionals, supporting children and young people to participate in planning and decision making which affects them, advocating where appropriate, and raising awareness of issues related to Special Educational Needs, Disability and other barriers to inclusion.

COVID Update: Face to face services are extremely limited due to government and PHW advice. Secure referral system and helplines continue as usual; staff have regular contact with existing clients & are providing advice and self help guides to those who would ordinarily have home visits.

Helpline: 0808 801 0608     Email: [email protected]     Web: www.snapcymru.org/contact/

*Early help referral form on the above website.

Discrimination Helpline: 0300 222 5711 - For anyone who feels they have been treated unfairly because of their disability or because of something arising from their disability.


Swansea Carer’s Centre

Young Adult Carers Project

Supporting young people who are unpaid carers/former carers on a 1-2-1/group basis to help improve wellbeing and resilience. This process helps the young people have a break from their caring role and opportunities to meet other in a similar situation.  

Parent Carers of young people (14-25) with a disability or illness

This group is open to parent carers of a young person (14-25) with a disability or illness and who are moving from child to adult services in Swansea.

COVID Update: Continuing to support young carers providing 1-2-1 and group support via zoom etc.

Tel: 01792 653344     Email: [email protected]     

Email: [email protected]     Web: www.swanseacarerscentre.org.uk


Swansea Mind

COVID UPDATE: Supporting people with their mental health via telephone, text and email support. 2 online support groups per week via Zoom for young people: one for young people ages 11-17 and one for young people 18-25. One to one zoom support for adults, young people, parents and teachers. Counselling by telephone and using digital platforms.

Some face to face sessions now being offered.

Tel: 07552 369268     Email: [email protected]     Web: http://www.swanseamind.org.uk/


Swansea Women’s Aid Children and Young People’s Service (CHYPS)

Provides support for children and young people up to the age of 18 who have experienced domestic abuse.

COVID Update: We are currently unable to provide face to face support, but are continuing to accept referrals and offering support via telephone and video call. Referral via agency, carer or self-referral if over 16.

Some face to face appointments now being offered.

Tel: 01792 644683     Email: [email protected]     Website: http://swanseawomensaid.com/


Swansea Women’s Aid - Supported Housing 

Emergency safe, temporary accommodation for women (and their children), who are experiencing domestic abuse.

COVID Update: Please call the 24 hour number if you are a woman in need of help.

Tel: 01792 688683 (24hrs)     Email: [email protected]     

Web: http://swanseawomensaid.com/


The Exchange Counselling Service 

Mental health and emotional resilience support based in schools. There are two services, the Primary Schools Service (age 4-10) and the secondary support service (11-18)

COVID Update: Providing this support online, with face to face with Zoom. Welcoming new referrals.

Contact Tel: 03302 020283     Email: [email protected]

Online Chat and Telephone Helpline available 8:30am – 6:30pm Mon to Fri:

www.exchange-counselling.wales/livechat.html

Tel: (01792) 346323     Address: The Exchange, 64 Mansel Street, Swansea. SA1 5TN

Web: www.exchange-counselling.wales   N.B. Referrals are predominately made via a child’s school.


The Roots Foundation Wales

We are continuing to support our young people in residential care and kinship/SGO care during lockdown with online group and 1:1 sessions and/or support phone calls. Please contact staff if you have any questions about the following projects:

CARE (Children at Risk of Exploitation) Project: Emma Jones  Email: [email protected]      Tel: 07592 055004

Independent Living Manager: Allan Davies  Email: [email protected]     Tel: 07922 804168

KISS Project: Alex Waters (mental/emotional health support for Kinship/SGO carers and the children in their care)

Email: [email protected]     Tel: 07592 715021

Roots office number: 01792 584254     Web: http://www.therootsfoundationwales.org.uk/


YMCA – Positive Directions Project

Careers training and development for young people 18+ who have been unemployed for less than 2 years and are registered with the DWP or Jobcentre Plus

COVID Update:Contact Vicki Rees for more information

Tel: 07535 149 411

Email: [email protected]


YMCA Swansea 

COVID Update: No face to face support, online 1-2-1’s and group support available.

Y HUB - an open access youth club that supports young people aged 11-25 to access information and support through workshops, youth workers and peer to peer support.

COVID Update: Online youth group and 1-2-1 sessions every Thursday. Download the zoom app and contact Stacey: 07377 387651

Email:  [email protected]     Tel: (01792) 652032     Web: www.ymcaswansea.org.uk


Young Minds

Helpline & website for children and young people.

COVID Update: Tips, advice and guidance on where you can get support for your mental health during the pandemic.

Tel: 0808 802 5544 (9:30am-4pm)     Web: www.youngminds.org.uk

Helpline text: YM to 85258 for the Young Minds crisis messenger (24/7) if you are experiencing a crisis.


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Community

FAN (Friends and Neighbours)

FAN groups in Swansea – links friends and neighbours in local communities. Holding ‘virtual’ meetings via Zoom, meet for an hour each week and take it in turns listening to each other’s stories and experiences. If you are learning English it can be a good way to improve skills.

Contact Phillipa Wisdom: Tel: 07938978397     Web: www.thefancharity.org     Facebook: @THEFANCHARITY


Local Area Coordinators

Provide information and advice and can support anyone to build relationships within their community.

COVID Update: Able to signpost members of the community to support

Tel: 01792 636707     Email: [email protected]     

Web: www.swansea.gov.uk/localareacoordination


GivingWorld.org.uk

Providing free of charge clothing, food Items, toiletries, cleaning and household products so the most vulnerable people in our communities can stay safe and well. To register and access free of charge business surplus stock, please visit:

Web: https://www.givingworld.org.uk/charity/       Email: [email protected]

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Crime

South Wales Victim Focus

Offering help and support to anyone in South Wales affected by crime, currently via telephone, email or text.

Tel: 0300 3030161     Web: www.victimsupport.org.uk 

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Domestic Abuse

Hourglass Action on Elder Abuse

Advice and information on abuse of older people.

Tel: 0808 808 8141     Web: https://www.wearehourglass.cymru/wales


Black Association of Women Step Out (BAWSO)

Service to Black and Minority Ethnic women and children, made homeless through a threat of domestic violence or fleeing domestic violence in Wales.

Tel: (01792) 642003      Email: [email protected]     Web: https://bawso.org.uk/


DYN Wales

The Safer Wales Dyn project provides support to Heterosexual, Gay, Bisexual and Trans men who are experiencing domestic abuse from a partner. The Safer Wales Dyn helpline lets you speak confidentially to someone who can listen to you without judging your situation.     

Dyn Helpline: 0808 801 0321     Monday – 10am – 4pm     Tuesday – 10am – 4pm     Wednesday – 10am – 1pm     

Web: www.dynwales.org/swansea


Hafan Cymru

Hafan Cymru is a charitable housing association that provides accommodation and support to women, men, their children and young people across Wales. Hafan Cymru offers a complete package of support provision to help people with a wide range of needs.

COVID Update: Currently running drop in via the telephone.

Tel: 07917 771320     This service will be available: Monday–Thursday 09:00-16.30 and Friday 09.00-16.00   

Web: https://www.hafancymru.co.uk/


Live Fear Free

Live Fear Free Helpline. Open 24/7 to listen to and support victims of domestic abuse and sexual violence.

Tel: 0808 80 10 800     Text: 078600 77 333     Webchat: www.gov.wales/live-fear-free    

Email: [email protected]


Relate Cymru

Relate Cymru is the national charity for relationship support in Wales.

COVID Update: We have increased the availability of our highly trained counsellors to support everyone’s relationships during this unprecedented time.       

Tel: 0300 003 2340     Web: www.relate.org.uk/cymru 

N.B. There is a charge for some services. Information about live chat and telephone counselling can be found here: https://www.relate.org.uk/relationship-help/talk-someone


Swansea Council’s Domestic Abuse Hub and IDVA Project

COVID Update: In light of the COVID-19 outbreak and in line with national Public Health Advice, some changes have been made to our service delivery for those at risk of Domestic Abuse.  Swansea Council’s Domestic Abuse Hub and IDVA Project (referral only) continue to operate, providing safety advice and emotional support to those currently at risk, and can be contacted by telephone.

As always, if you or someone else is in immediate danger please call 999 and ask for the police. 

Tel: 01792 636512


Swansea Women’s Aid

Offers empowerment, safety and support for women and children experiencing domestic abuse.

COVID Update: Refuges and safe houses – up and running. If a space becomes available, each referral will be assessed on the outcome of a corona virus health risk assessment and current state of play in refuges in relation to the virus and existing residents.

DAISE outreach: Drop in suspended. Pre-booked face to face appointments not available and support offered over phone instead. Public number has additional people staffing it so we can handle more incoming calls and support workers lined up to do crisis support/information giving etc. as a back-up to this. If support is not viable over the phone, we are offering 2 face to face appointments a day at Bond St. These can only be booked on the day and will be subject to health risk assessment.

SWAN: evening outreach offering window service only on Monday and Thursday nights; crisis support being offered face-to-face subject to health risk assessment; phone support available.

Tel: 01792 644 683     Web: http://swanseawomensaid.com/

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Education, Employment & Training

Able Futures

Working from home and feeling stressed / worried and isolated?

Whatever is on your mind, if you’re experiencing issues that are affecting your mental health at work, Able Futures can help. Nine months advice and guidance from a mental health professional will be arranged at a time to suit you. There is no cost to use this service, no waiting list and it’s completely confidential. In these times of Covid 19 - we continue to be available via all forms of communication: phone, text, skype, zoom etc. This service is only available to those in part/full time work.

Web: www.able-futures.co.uk     Tel: 0800 321 3137


Advisory, Conciliation and Arbitration Service - ACAS

ACAS gives employees and employers free, impartial advice on workplace rights, rules and best practice and also help to resolve disputes.

COVID Update: The helpline is experiencing high demand due to coronavirus. They will try to answer your call as quickly as they can.

Tel: 0300 123 1100     Web: www.acas.org.uk


Better Jobs Better Futures

Supporting people seeking new or better employment.

COVID Update: Currently running remotely. Referrals or queries can be sent through to the following email or on the website.      

Email: [email protected]     Web: https://www.betterjobsbetterfutures.wales/


Cyfle Cymru (out of work service)

Cyfle Cymru peer mentors help people to develop confidence, and provide support to access training, qualifications and work experience. We help people affected by substance misuse and/or mental health conditions to gain the skills necessary to enter the world of work.

COVID Update: Still providing online course and telephone appointments. As long as the individual has the ability to access the internet they can be offered any two accredited courses. They do require initial telephone registration but the courses are open to anyone who is unemployed and not in receipt of benefits or in receipt of ESA, PIP or Universal Credit and has or has had issues with Mental Health and/or Substance use.  

Tel:01792 646421     Email: [email protected]     Web: www.dacw.co.uk/about-cyfle-cymru


Swansea Working

Offers employment, training and work experience support and also supports people with issues around welfare benefits and financial inclusion.

COVID Update: Involved with the coordination of food at this time are all still operating on a remote working basis. Access is available via telephone, email and social media as required.

Tel: 01792 578632     Email: [email protected]


Wellbeing Through Work

Confidential service to help maintain your health & wellbeing at home and work. The service is for people who have a contract of employment and living or working in the areas of NPT, Swansea and Bridgend.

Tel: 0845 601 7556 (between 9am – 5pm Monday–Friday)     Email: [email protected]

Web: www.wellbeingthroughwork.org.uk 

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Housing, Tenancy & Homelessness

Bays Project

The Barnardos Youth Homeless Service provides both statutory and voluntary advice to young people aged 16 to 20 living in Swansea who are homeless or threatened with homelessness.        

Tel: (01792) 460007     Email: [email protected]


British Red Cross Swansea Supporting People Programme

You can get support and care from the British Red Cross to help you live independently at home or when you return after a stay in hospital.

COVID Update: Still providing tenancy support over the phone and supporting patients being discharged from hospital.

Swansea Office: 01792 772146         Tel: 0344 871 11 11     Web: https://www.redcross.org.uk/get-help/get-support-at-home


Caer Las

Can offer support in housing and preventing homelessness, personal development and advice and advocacy.

COVID Update: We are doing everything we can to deliver essential services, however flexible we might have to be. Our Solution Focus Team is on hand to offer additional support to clients who may be anxious during this difficult time.

Tel: (01792) 646071     Email: [email protected]     


Crisis Skylight South Wales

One to one coaching, learning and activities for people aged 16+ who are homeless or at risk of homelessness.

COVID Update: Providing support online and over the phone where possible.

Tel: (01792) 674900     Email: [email protected]     Web: https://www.crisis.org.uk/get-help/south-wales/


Platfform Floating Support

In Swansea, Platfform offers housing related mental health support to people either living in their own home (usually as a tenant of a Local Authority, or Housing Association), or as a tenant living in one of their managed housing properties across Swansea (that they manage in partnership with Housing Associations).

COVID Update: If you’re getting support from one of our projects, please remember we are still running and we’re here for you.  Please contact whoever you normally see at Platfform using their mobile number, email, or your local office phone number if you have any questions or concerns.

Tel: 01792 774360 or individuals can complete a referral form on line.    

Web: https://www.swansea.gov.uk/requesttenancysupport


Shelter Cymru

Provides information and support on a variety of housing difficulties, such as; bad housing, insecure, homelessness or risk of homelessness. Shelter Cymru also provide a specialist debt advice service.

COVID Update: Useful advice page on Covid and housing at website: https://sheltercymru.org.uk/get-advice/coronavirus/

Tel: (01792) 469400     Housing and Debt Advice Helpline: 08000 495 495 (9:30am – 4.00pm, Monday to Friday)


Swansea Council Housing Rents Team

If you are worried about paying your rent contact us as soon as possible so that we can do all we can to help you.

Tel:  01792 534094     Email: [email protected]      Web: https://www.swansea.gov.uk


Swansea Young Single Homeless Project (SYSHP) / Llamau

Works with 16-25 year olds who need to find and maintain tenancies in Swansea. They help young people: find and keep a home, develop their confidence, skills and opportunities, prevent homelessness and improve their physical and emotional well-being.

COVID Update: Corona support at webpage: https://www.llamau.org.uk/Pages/FAQs/Category/coronavirus-how-to-get-support-if-you-need-it

Tel: (01792) 537530     Email: [email protected]     Web: https://www.llamau.org.uk/


Tenancy Support Unit

The TSU provide housing related support and advice to people in order to prevent homelessness and maintain independence.

Support from the Tenancy Support Unit is free and available to anyone over the age of 16 who lives within the City & County of Swansea including home owners, housing association tenants, council tenants and those who rent from the private sector.

COVID Update: Home visits and face to face work currently in exceptional circumstances only. Support and advice available via phone, email or via the online request button on the webpage.

Tel: (01792) 774360     Email: [email protected]  Online Referral Form at :

http://www.swansea.gov.uk/article/9304/The-Tenancy-Support-Unit-TSU


The Wallich

Homelessness charity, who give help and advice to homeless and vulnerable people through our 68 projects. Provide tenancy support for those who are at risk of losing their home and also provide a drop-in service.

COVID Update: Currently providing a telephone service.  

Tel: 01792 957910     Email: [email protected]     Web: https://thewallich.com/

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Learning & Physical Disabilities

British Deaf Association

The BDA delivers a range of services to achieve its aims of empowering Deaf people to overcome difficulties that they face on a daily basis.

COVID Update: Offering advocacy video drop in sessions, Monday to Friday from 10am to 3pm.

To make an appointment Text:

Monday and Tuesday - 07544163584   Wednesday and Thursday - 07544163583   Friday - 07766600597

Web: https://bda.org.uk/


Deaf Blind UK

Charity that supports people affected by sight and hearing loss.

COVID Update: General information for users during the emergency, including helpline numbers. Our helpline and wellbeing services are open as usual. We can give you some practical help about how to look after yourself and stay safe, as well as emotional support if you find yourself more isolated than usual. If you would like some more regular contact from us during this period, please let us know.     

Tel: 0800 132 320 Text: 07950 008870     Email: [email protected]     

Web: https://deafblind.org.uk/coronavirus/


National Autistic Society

Charity for autistic people and their families.

COVID Update: offering support and guidance during the Corona Virus, including a help line.

Tel: 0808 800 4104 Mon – Fri   10am – 3pm     

Web: https://www.autism.org.uk/services/helplines/coronavirus.aspx


Sensory Team, Swansea

Swansea Social Services has a Sensory Services Team which includes specialist social workers and care managers who support people with sensory loss. Currently available Monday – Friday from 9am-1pm

Tel: 01792 315969


SNAP Cymru

Provides information, advice and support for parents, children and young people who have, or may have, special educational needs or disabilities.

COVID Update: Currently offering support to via telephone and email.

Tel: 0808 801 0608 or to make a referral, visit:    Web: www.snapcymru.org/contact


Stepping Stones (Action for Children)

Support for preschool children and their families with an emerging or diagnosed disability. 

COVID Update: Providing support for families with preschool children where a child has emerging or diagnosed additional learning needs via telephone and online support.

Tel: (01792) 477130     Email: [email protected]         


Your Voice Advocacy

A registered charity that provides advocacy for people with learning disabilities across the areas of Neath Port Talbot and Swansea.

COVID Update: Currently helping members to link up with vital services, providing reassurance and supporting members in contacting services who find talking on phone difficult. As an organisation they have created activity packs which are being sent out to help with the boredom and FB page has daily challenges and weekly competitions.

Tel: 07534056109     Email: [email protected]     

Web: http://www.yourvoiceadvocacy.org.uk/     

Facebook: https://www.facebook.com/yourvoiceadvocacy/

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Mental Health

Advocacy Support Cymru (ASC)

A registered charity that specialises in the provision of professional, confidential and independent advocacy for those eligible in secondary care and community mental health settings.

COVID Update: Currently offering their service through e mail and telephone.    

Tel: 029 2054 0444     Email: [email protected]     Web: https://www.ascymru.org.uk/


Anxiety UK

Offering telephone support for people living with anxiety and anxiety-based depression by providing information, support and understanding.

COVID Update: Also has a page dedicated to specific support around the coronavirus: https://www.anxietyuk.org.uk/coronanxiety-support-resources/

Web: www.anxietyuk.org.uk     Tel: 03444 775 774 / Text Service: 07537 416 905 


Bipolar UK

Our eCommunity is a supportive online forum for everyone affected by bipolar. Join via our website - https://www.bipolaruk.org/ecommunity . Bipolar UK Peer Support Line: receive a call back from a staff member who has been affected by the illness themselves. To arrange a call back, leave an email: [email protected]

COVID Update: Key links to help during the corona virus: https://www.bipolaruk.org/blog/key-links-to-help-you-during-the-covid-19-pandemic

Tel: 07591 375544     Web: www.bipolaruk.org

Bipolar UK Chatbot: our chatbot has a wealth of information and will be able to answer a number of queries. You can find the Chatbot at the bottom right hand corner of our website: bipolaruk.org


C.A.L.L.

Emotional support and information on Mental Health and related matters.

Tel: 0800 132 737 Text: ‘help’ with your question to 81066     Web: www.callhelpline.org.uk


CALM

Support and information helpline service, open from 5pm until midnight, 365 days a year. Webchat also available.  

Tel: 0800 585858     Web: https://www.thecalmzone.net/help/get-help/


City Counselling and Psychotherapy Services

COVID Update: During the current crisis we are not seeing clients face to face as per government guidance. We are offering confidential phone, Skye, and Zoom sessions available by appointment.

Tel: 01792 824590     Email: [email protected]     

Web: http://www.citycounsellingservices.com/


Connect Project

Supporting people identifying as experiencing mental health or learning difficulties.

COVID Update: Currently offering telephone support to its members.

Phone Support is available: Monday: 1pm - 4pm, Wednesday: 1pm - 4pm and Friday: 1pm - 4pm.

Tel: 01792 465383


Gendros Health & Wellbeing 

Clients are able to self-refer with a phone call and the provision of some basic details, the client will then be allocated to an available counsellor. Donations are means tested and to be discussed at the initial assessment.

We currently have no waiting list and there is no restriction on the number of sessions. Can currently only offer telephone counselling by various social media e.g. WhatsApp. Please leave an answerphone message and somebody will come back to you.

Tel: 07706403035     Facebook: https://www.facebook.com/gendroshealthwellbeing


Hafal Swansea

Supporting people with a mental illness and their carers.

COVID Update: Currently offering telephone and email support. CLIC is Hafal’s online community for people with a mental illness and their carers. To find out more and join the conversation, visit – www.hafal.org/clic

Tel: 01792 816 600     Email: [email protected]     Web: www.hafal.org


Local Primary Mental Health Services

COVID Update: assessors are still in the surgeries and are doing phone assessments. Therapy for existing appointments also over the phone. Contact GP for referral. 

Tel: 01792 517025


Maggies 

If someone has had a cancer diagnosis or is supporting a family member or close friend and would like to talk, Maggies can be contacted via email, phone call or video chat.  They also offer bereavement support to those who have lost a loved one to cancer.

COVID Update: We're here for you during this time. At the moment we can't see people in our centres but we're here for you.

Tel: 01792 200 000    Email: [email protected]     Web: https://www.maggies.org/


Men’s Sheds Cymru

Offering a free advocacy service for Men’s Sheds, their family and community.

COVID Update: In these difficult times happy to speak with anyone needing telephone advocacy even if they are not part of a Men’s Shed or even have one in their community. An example is to contact organisations or professionals on client’s behalf if they lack confidence to do it themselves.

Tel: 07818588628      Email: [email protected]   

Web: https://www.mensshedscymru.co.uk/well-being-advocate-service/


Men’s Wellbeing Group

Peer support group for men, normally run from Swansea Wellbeing Centre.

COVID Update: This group is currently running online every Friday between 11am and 1pm via this link: https://chat.whatsapp.com/HXjRQqMmz7j8vOIu5BlhPj


Mental Health Matters

Charity which works with people who have a mental health related issue, other voluntary organisations and statutory services to promote mental well-being.

COVID Update: Currently providing signposting and information to callers who have a mental health related issue.

Tel: 01656 651450     Web: https://www.mhmwales.org.uk/


Mind Infoline

Provides information on a range of topics including types of mental distress, where to get help, drug and alternative treatments and advocacy.

Available Monday – Friday from 9am-6pm

Tel: 0300 123 3393     Text: 86463     Email: [email protected]

Web: https://www.mind.org.uk/information-support/helplines/


OCD UK Coronavirus Survival Tips

The national OCD charity, run by and for people with lived experience of OCD.

COVID Update: Because of the increased media coverage, much of which is unhelpful, we wanted to share some practical suggestions to help you cope and survive the ongoing situation. Our survival tips are to help you differentiate between the recommended public health advice for this virus and OCD induced behaviours, but also to help you combine therapeutic steps whilst engaging in these recommended behaviours.

Tel: 03332 127 890 If you have a query about Obsessive-Compulsive Disorder you can contact the OCD-UK advice line which is usually available between 10am - 4:45pm (Mon - Fri). Please note that due to volunteer shortages our phone line is not always available at this time, if you're unable to get through please try emailing us via this link: https://www.ocduk.org/contact-us/

Web: https://www.ocduk.org/ocd-and-coronavirus-survival-tips/


Samaritans

Emotional support for those experiencing feelings of distress or despair, including those which could lead to suicide. 24/7, 365 days a year.

Freephone: 116 123 / Text: 07725 90 90 90 (UK)

Email: [email protected]      Web: www.samaritans.org  


SANE Helpline

A national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers.

COVID Update: The helpline has stopped running in the normal way, but if people call it, there is a number with a voicemail to call and people will be called back. Other ways they are supporting people are explained on the website.        

Tel: 0300 304 7000     Web: http://www.sane.org.uk/what_we_do/support/


Stress Control NHS

Teaches skills to help deal with stress.

COVID Update: as the NHS can’t deliver our Stress Control classes in the community just now, Dr Jim White will, instead, live-stream the classes, free-of-charge, starting on Monday 13th April. You can watch the sessions either in the afternoon or evening.      

Web: https://stresscontrol.org/


Swansea Counselling Service (SCS)

Clients are able to self-refer with a phone call and the provision of some basic details, the client will then be allocated to an available counsellor. Donations are means tested and to be discussed at the initial assessment. We currently have no waiting list and there is no restriction on the number of sessions.

Can currently only offer telephone counselling by various social media e.g. WhatsApp. Please leave an answerphone message and somebody will come back to you.

Tel: 07759689569


Swansea Mind

Supporting people with their mental health.

COVID Update: Currently offering telephone, text and email support. 7 online support groups per week via Zoom. Five of these are for adults and two for young people: one for young people ages 11-17 and one for young people 18-25.One to one zoom support for adults, young people, parents and teachers. Counselling by telephone and using digital platforms.

New 1-to-1 service available to those 18+ called Active Monitoring, a type of guided self-help that aims to help people better understand and manage their emotions. The service user would work through a series of materials over six weeks, with a call from a practitioner each week to support them through the process. The aim is that by the end of the six weeks they will have created a personalised toolkit of materials to help support their wellbeing. The different pathways that can be targeted include anxiety, depression, anger management, feeling alone, grief and loss, self-esteem and stress.

Some face to face sessions now being offered.

Adult Support Tel: 07342 925999   Email: [email protected]

Young People (under the age of 21)parents and teachers  Tel: 07552 369268 

Email: [email protected]

Web: http://www.swanseamind.org.uk/


Swansea Wellbeing Centre

A refurbished community centre offering a large hall for classes and workshops, a studio for talks and group meetings and treatment rooms for 1:1 therapy & treatments. And a well being kitchen, regularly providing delicious meals and cookery classes.

COVID Update: An online programme of classes - and everyone is welcome to join. Some classes / sessions and support groups are free or by donation and some are to be paid for. We also have 1:1 holistic consultations.

Keyworker programme - this is aimed at NHS frontline staff and anyone who is still working in any capacity where they are feeling vulnerable and in need of support. We have free support groups, meditations, classes, holistic health advice and 1:1 therapy. Please share if you or anyone you know would benefit from this.

Blossom - this is an additional programme of support for isolated community members who are feeling vulnerable at this time. Please see the classes and sessions and know that you can join in with these if you would like. 

Some face to face sessions now being offered.

Tel: 01792 732071     Email: [email protected]     Web: https://www.wellbeingswansea.co.uk/

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Older People

Action For Elders

A charity that aims to make older peoples’ lives better by offering local support with physical, mental and social programmes.

COVID UPDATE: New 'You Tube' channel is now in operation - https://bit.ly/ActionForEldersYouTube This is FREE to use for all older people. Its current focus is on specific health and well being areas that are prevalent to the COVID-19 situation. These include ways to boost your immune system, increase your lung capacity and how to deal with stress and anxiety.

Please contact Action for Elders to have support from a Digital Support Officer to assist with all tech matters including connectivity issues/tablet/computer operation.He has undertaken full safeguarding training and is fully DBS checked. His role is to get older people online as quickly and as easily as possible and to teach them to understand and be confident in all digital matters. He is available to advise and call people without charge.

We have launched a weekly 'Newsheet' It has three objectives a) To keep everyone well informed and safe b) To support you in the current circumstances c) To reassure and boost morale. This is available FREE of charge via email or by post. Please do let us know if you know of anyone that is lonely or socially isolated that you would like us to add to the list.It is interactive and is meant to generate discussion and shared experiences in a positive way.

Action For Elders has also introduced 'Peer led telephone trees'. Peer to Peer conversations to keep in touch with one another and share problems. Please get in touch with us if you would like someone added to the 'tree'. It is not area centric.

Tel: 030 330 30132     Email: [email protected]     Web: https://actionforelders.org.uk/

Age Cymru

National charity for older people.

COVID Update: offering a ‘check-in-and-chat’ telephone service for anyone over 70 in Wales who lives alone.

Tel: 08000 223 444     Email: [email protected]     Web: https://www.ageuk.org.uk/cymru/


Age Cymru West Glamorgan

Offering a free telephone service for people over 70 or people 50 and living with a health condition or disability to help people get urgent supplies, access services or simply chat.

Tel: 01792 648866     Email: [email protected]


Alzheimer’s Society

Charity for those living with dementia and their carers.

COVID Update: Get information and advice on coronavirus and people affected by dementia.

Tel: 0333 150 3456     Web: https://www.alzheimers.org.uk/


Care & Repair Western Bay

A charity supporting & assisting older, disabled & vulnerable people.

COVID Update: Our Casework and Technical home visits to complete Healthy Home Checks and Falls Risk Assessments have ceased for the time being and we are providing a comprehensive telephone based service still offering advice and guidance. As part of our response to the Coronavirus situation we are offering a telephone befriending service to all of our clients aged over 70 or self isolating who want a “how are you?” keeping in touch phone call. Our handypersons are completing urgent, essential and hospital discharge works when needed, following all guidelines and with the appropriate PPE.

Tel: 01792 798599     Email: [email protected]   

Web: https://www.careandrepair.org.uk/en/your-area/western-bay-care-repair/


Musical Memories

For dementia patients and carers.

COVID Update: Musical Memories with Ros Evans, daily session on YouTube. Musical Memories Choir have made a CD for people living with dementia to enjoy at home, contact Helen Hunter who will post CDs.          

Tel: 01792 362122     Email: [email protected]

YouTube: https://www.youtube.com/channel/UC6F3G5B8Cn4sEBtD3b_X-FA


Swansea Carers Centre

Provide a range of support services and advice and guidance including benefit advice, counselling service, training, support for parent carers and those caring for someone with dementia, and volunteering opportunities to all carer’s in Swansea.

COVID Update: Offering new helpline services to offer carers further support during this period. The helplines will be available from Monday – Friday 9.30am – 4pm.  

Carer Support Helpline: 01792 653344 / 07984 445465 .

Counselling Support Helpline: 01792 653344 / 07984 445484

Benefits Advice Line: 07984 445493 / 07984 445491

Caring for someone with dementia: 07746 133240

Hospital Outreach: 07984 445495

Web: www.swanseacarerscentre.org.uk


The Silver Line

Free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

Tel: 0800 4 70 80 90     Web: www.thesilverline.org.uk

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Substance Misuse & Addictions

AADAS – ABM Alcohol & Drug

Assessment Service - provide a first point of contact for substance misuse services in Swansea including assessment and referral to appropriate services. They form part of the Community Drug & Alcohol Team (CDAT)

COVID Update: Services continuing although all communication is being done via the telephone as opposed to face-to-face. CDAT are working with existing clients but aren’t taking on any new ones at present. Service can refer on to other support options within the community i.e. Barod, WCADA.

Address: 42 St James Crescent, Uplands, Swansea, SA1 6DR     Tel: 01792 530719

Opening hours: Monday - Thursday 9.30am - 4.30pm Friday 9.30am -3.30am


ADFAM

Gives information and support for the families of drug and alcohol users.

COVID Update: Website includes info on supporting those with substance misuse during the pandemic: https://adfam.org.uk/adfam-top-tips

Web: www.adfam.org.uk


Alcoholics Anonymous – Swansea and District Intergroup

COVID Update: due to the Covid-19 pandemic all meetings are closed until further notice.

Usual Venues: Morriston Tuesday (Centrepoint 20.00), Llanelli Wednesday (Salvation Army @ 19.30), High Street - Beginners (Matthew's House @ 19.30), Bynmill Saturday (Brynmill Community Centre @ 12.00)

Email: [email protected] for meeting updates.

National Email: [email protected]     National Helpline: 0800 917 7650


Barod

Provides practical help including needle exchange, information, training and education about drug use. Also provide advice, support and guidance around benefits, housing, health, etc, for all drug users. Undertakes specialist substance misuse assessments and provides a range of one to one help and group activities.

COVID Update: Telephone support available for adults and young people experiencing substance misuse issues. People are still able to self-refer to the service via AADAS on 01792 530719 whether they live in Swansea, Neath or Port Talbot. Barod’s young people's support service ‘Choices’, are offering new and existing service users digital support sessions and assessment through phone and text Monday to Friday.

Barod are now providing a needle exchange service in Swansea between the hours of 10 – 3pm (Monday to Friday)

Our Live Webchat service is available Wales-wide from 9am to 9pm, Monday to Friday; and between 11am to 4pm on Saturday and Sunday. To use the service, simply visit Barod’s homepage at https://barod.cymru/, and click on the chat tab in the bottom-right corner. For more information about our new webchat service, please visit: https://barod.cymru/webchat/ This brand new service is the first of its kind for substance misuse in Wales. The service is operated by our trained support workers, who can provide support for people affected by their own or someone else’s substance use, or give instant information or advice regarding what support is available and how to access it. It is also open to professionals as well as the general public. 

Also offering a free e-learning module, as part of a joint campaign with Kaleidoscope, Time To Brew. This course looks at the use of alcohol during the current lockdown and our well-being. This e-learning module is available to all, whether you are a professional, concerned other, service user or someone who just wishes to learn more. To register and undertake this course, please visit - https://barod.cymru/elearning/ For all the T+Cs and follow the DYSGU link to start learning! (If you do register, check you junk mailbox for your enrolment email just in case it doesn’t automatically go to your inbox). Please note that space to sign up and access to this course are limited.

For more information, downloadable resources and content, such as our service user videos and podcast, please visit https://barod.cymru/time-to-brew-campaign-2020/

Address: 73/74 Mansel Street, Swansea, SA1      Tel: (01792) 472002     Web:https://barod.cymru/


DAN 24/7

A free and bilingual telephone drugs helpline providing a single point of contact for anyone in Wales wanting further information or help relating to drugs or alcohol.

COVID Update: website includes useful information/links regarding managing, controlling and risk associated with alcohol and substance use during the pandemic: http://www.dan247.org.uk/COVID19.asp

Tel: 0808 808 2234 Text “DAN” to 81066     Web: www.dan247.org.uk


FRANK

24-hour 7 days a week friendly, confidential drugs advice.

Tel: 0300 123 6600 Text: 82111     Email: [email protected]      Web: www.talktofrank.com


Help Me Quit

The single brand for free NHS stop smoking services in Wales.

Tel: 08000852219     Text: HMQ 80818     Web: https://www.helpmequit.wales/


PSALT

A Primary Care led organisation that provides substitute prescribing and support to people who are dependent on opiates such as heroin. They provide medication (such as methadone or buprenorphine), to help people manage their dependence and support in order to allow people to regain control of their lives - this includes getting stable housing, returning to work and rebuilding relationships. Referrals are accepted via SBUHB Alcohol and Drug Assessment Service (AADAS) on 01792 530719.

COVID Update: Due to the nature of the service PSALT are not taking on any new referrals. Existing clients are being supported over the phone. Opening Hours remain the same.

Address: YMCA Swansea. 1, The Kingsway, SA1 5JQ     Tel: 01792 475598     

Email: [email protected]


UK Narcotics Anonymous

A society for recovering addicts for whom drugs had become a major problem, that meets regularly to help each other stop using and stay clean. Online and face to face meetings offered. Usual Venue: Quaker House (Pagefield House), The Annexe, Page Street, Swansea. SA1 4EZ. Meetings take place on the last Sunday of every month.          

National Helpline: 0300 999 1212 10am until midnight     Web: https://ukna.org/


Welsh Centre for Action on Dependency and Addiction (WCADA)

Aims to prevent, treat and reduce the harm caused by alcohol and drugs to individuals, their families and the community.

COVID Update: They have implemented reduced working hours 10.00am to 3.00pm - Monday to Friday providing:

Needle exchange service in Swansea and Neath Port Talbot agencies, supporting AADAS telephone triage assessments.

SWITCH Young Persons Service Neath Port Talbot delivering telephone support and assessments over the telephone/Face Time/WhatsApp/Skype

Change Step telephone and assessment support for veterans

Telephone/Face Time/WhatsApp/Skype support for adults and families affected by substance use and for individuals in crisis. 

Opening Hours: Monday to Friday 10am – 3pm

Tel: 01792 646421     Email: [email protected]     Web: www.wcada.org

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PLEASE NOTE: The information provided in this directory is intended to help you make an informed decision in relation to your own circumstances. You must consider whether you feel they are the right options for you. This is a list of organisations for your reference. This list is by no means exhaustive. For further information, or if you would like to add or amend an entry please contact the SCVS Mental Health Development Service: Beth Preston, Mental Health Information Officer – [email protected] or Rachael Jenkins, Mental Health Development Officer - [email protected]