Safeguarding is everybody’s business, but it’s also a key governance issue for charities. It’s also a requirement for all organisations and groups who work with, provide services to, or come into contact with, individuals. 

Here you will find useful resources and information relating to Safeguarding best practice to help you to ensure that your group or organisation has the tools it needs.

This page will be regularly updated as time goes on, but if you have an enquiry relating to safeguarding, please email us at: [email protected] so that one of the team can get back to you.

Safeguarding means preventing and protecting children and adults at risk from abuse or neglect and educating those around them to recognise the signs and dangers - Wales Safeguarding Procedures

In 2025, we added a dedicated section in our monthly e-bulletin for the sector with helpful time sensitive news, information and training courses around safeguarding - if you don’t already subscribe, you can, for free, by emailing [email protected] with your name, email and the name of your organisation. You can find past editions of the ebulletin here.

SCVS also regularly run training courses related to safeguarding - you can view our current programme here, or request bespoke training by emailing us at [email protected] 

---

Important changes to Swansea Council Social Services out-of-hours emergency contact details – from 1st September 2025, the Social Services Emergency Duty Team (EDT) will be renamed the Urgent Out-of-Hours Social Worker.

They are your urgent contact for:

• Children and families
• Adults in crisis
• Youth justice
• Approved Mental Health Professional (AMHP) services

Their new contact details are: 01792 636888 / [email protected]  

• Mon - Fri: 5:00pm – 1:00am / 1:00am – 8:30am (emergency enquiries only)
• Weekends and Bank Holidays: 8:30am – 1:00am / 1:00am – 8:30am (emergency enquiries only)

To contact Social Services during the day:

For adults - 01792 636519 / [email protected]  
For children and families - 01792 635700 / [email protected] 

For more information about Social Services in Swansea, click here

---

The Wales Safeguarding App

The Wales Safeguarding Procedures app is free to use, and provides information on how to safeguard children and adults from abuse and neglect:

• It outlines the roles and responsibilities of practitioners in health, social care, education, police, justice, and other services

It can be viewed online in English at www.safeguarding.wales and in Welsh at www.diogelu.cymru

It's available for download on the Apple App Store and Google Play Store:

Android (Google Play)
iphone (Apple app store)

---

Safeguarding ‘A’ Training 

At a minimum, all staff or volunteers who join a public or voluntary organisation in Wales are required to take ‘Group A’ safeguarding training. The training, learning and development standards are also suitable for those in private sector settings, volunteers and elected members of local authorities.

The standards aim to give you an understanding about safeguarding and what you must do in cases of actual or potential harm or abuse.

Practitioners included in group A are required to be aware of safeguarding matters and therefore the standards in this group are set to reflect the minimum level of knowledge and practice required for their role. For example, a group A practitioner will be aware that there is law that safeguards people.

You can access free online Group A Safeguarding training from Social Care Wales, by clicking here

---

West Glamorgan Safeguarding Board (WGSB)

The West Glamorgan Safeguarding Board (WGSB) is a multi-agency forum which brings together representatives of each of the main agencies and professionals who are responsible for helping to protect Children and Adults from abuse and neglect.

The WGSB is responsible for:

•    agreeing on how the different services and professional groups should co-operate to safeguard Children and Adults
•    making sure that arrangements work effectively in bringing about better outcomes for Children and Adults in West Glamorgan

The WGSB website holds information on local policy and practice guidance in our area, as well as information from Child Practice Reviews (CPR) and Adult Practice Reviews (APR) that have taken place. 

The reviews are held when a person or child dies, or where there is a significant incident of harm abuse or neglect. These practice reviews look at what could have been done differently, what improvements to practice could have been made. They are really important learning for us as organisations to look and reflect on our own practices to safeguard individuals.

Click here to visit the West Glamorgan Safeguarding Board website